Octopus energy Reviews

"Working with Alex was an inspiring experience in every sense of the word. She has a rare ability to leave a great impression even without being seen \r\n\u2764\ufe0fshe is one of those people who make you love them through their words, their work, and their elegant way of dealing with others. She showed a high level of professionalism, exceptional commitment, and a positive spirit that shines through everything she does. She was always proactive, precise in detail, and creative in finding solutions. Alex is truly an asset to any team, and I highly recommend working with her without hesitation.\ud83c\udf39\ud83c\udf39\ud83c\udf39\ud83c\udf39"

"Lucy was very helpful in taking charge of the issues by putting in a plan to resolve. She agreed to follow up on Monday."

"Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises."

"Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises."

"Horrific customer service. Consistently told my issue has been escalated and is being treated with priority only to hear nothing. Have had to go to Ombudsman to find a resolution to a year's worth of direct debit payments they have no record of receiving despite sending me statements confirming my payments. Have had to provide excessive amounts of evidence as apparently they have no record keeping on their side. Very stressful experience never had anything like it. Avoid at all cost."

"I contacted octopus energy today to see if they could help me with a query I had and the young man on the other end of the phone his name wasJAMIE LEIGH was helpful in trying to find out the information I wanted although it wasn\u2019t 100% successful he did try his best"

"We've been with Octopus for several years and were quite satisfied until something went wrong recently. Our gas meter stopped sending readings and now our bills have no gas costs at all so we have no idea how much we're using. We've found their Customer Services to be useless in solving the problem, with no tangible evidence that they've done anything in almost 4 months. After more than 40 emails, several phone calls and an official complaint made, there's still no progress. \r\nSeveral years ago, we had an unrelated problem which Octopus solved very quickly. So maybe they've grown too quickly and their service isn't what it used to be. Guessing though.\r\nWhen the problem is solved, I'll consider changing supplier. I recommend others stay away."