Octopus energy Reviews

2.0 Rating 971 Reviews
24 %
of reviewers recommend Octopus energy
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How quickly does Octopus energy resolve customer queries?
(3 weeks ago)
Greater than 46% of reviewers feedback is Octopus energy takes over a week to resolve customer queries.
(3 weeks ago)
B-
67.59%
Industry Average
Excellent customer service, I always get a response to emails within 24 hours and sometimes in under 15 mins. Can't fault them.
- Anonymous
Cannot fault the service so far had a minor issue transferring the smart meter over but this was resolved following a quick call.
- Anonymous
I’ve been with Octopus a few months now. Cheaper tariffs than the big six, accurate billing and great customer service. If you’re looking to join use the referral link below and we both get £50 credited to account. Your Octopus energy Referral code Use this link to sign up to Octopus - https://share.octopus.energy/vivid-elk-75
- Ccourage