“My torch was under three years old and broke. They refused to honour the warranty with a refund and offered me discount against a replacement instead. They said Amazon would not accept this on their site so told me to purchase the replacement at full cost myself, send them details of the order and they would then send a refund. They haven’t and are now ignoring my emails. I feel used, coerced and angry that I trusted this disreputable company.
This is their email,
Amazon doesn't allow us to set such a large discount. We're sorry but this is the platform's policy and there's nothing we can do to change it. In order to resolve this issue, please kindly purchase a Seeker 4 Pro on your own and get back to us once you have received the torch with the order number and we will give you a refund of the the difference ASAP.
Best Regards,
OLIGHT Amazon UK”
“Hi I bought a warrior x pro during the sale I think I may have been the first at the end of the countdown, The folks there were prompt and very helpful, sorted me out big time .so thanks to olight uk”
“The torches are decent but my god the customer service is terrible! (I think it's just one bloke?) auto type responses that don't actually answer questions, incorrect information, they couldn't care less.
Had to return a torch, and guess what, they're saying they haven't received it,
(First class recorded)
so no refund. So I lose £50.
Absolute joke from start to finish, should have used eBay.”
“The torches are decent but my god the customer service is terrible! Auto type responses that don't actually answer questions, incorrect information, they couldn't care less.
Had to return a torch, and guess what, they're saying they haven't received it,
(First class recorded)
so no refund. I lose £50.
Absolute joke from start to finish, should have used eBay.”
