“They had the items back and never refunded me and also had advanced orders with them that I cancelled and this company will not respond to emails and have not refunded £103.”
“Terrible customer service .I ordered two items on 27th July...paid extra for next day delivery. Items didn't arrive until 4 weeks later!!in-between I sent 6 emails,4 ignored .Eventually I got a reply saying the items were on a pre..order .No problem ...but the issue I had was that they blamed me ...they said I had not seen the message about the pre..order on the confirmation email .Complete utter rubbish ..nothing about pre order on confirmation email ..and why would it accept next day delivery if items were on a delay .Absolutely dreadfully. NO APOLOGIES /no refund offered for extra post payment .Will never use again .”
“Ordered a dressing robe . Put it on and the seams fell apart. No telephone number to speak to anyone! Avoid shoddy material. Have tried to contact them. Waiting for a response.”
“Wasn’t delivered but trying to say it has pics show my house on missed delivery than next is supposed to be they deliver looks nothing like my home. Delivery company always update but all of a sudden no updates!!!
I was in hospital due to problems with my disability. Now won’t refund or resend.
I live on a low income. This is not something I can just afford. It’s a big company like this. Don’t follow through on their promises. I will never use this company again”
“Product arrived Damaged over a week ago and no response from customer services. Its a shame as basically the product is lovely but need a replacement frame”
“Disgusting. I ordered a shape side table on the 3rd Aug. They delivered a basket storage table. This was ordered for a present. I can't get hold of them to claim my money back. I'm going to take this further if I haven't heard by money. I am a oap and disgusted.”
“If I could give a 0 rating I would, I ordered 2 egg chairs arrived after about 2 weeks one was great but the second had issues( head cushion had tie back missing and also big frame part with no paint on … soooo after messaging n few days later no reply i commented on a fb advertisement for OHS post for the company they replied n said they would resolve my issue if I sent item back( I’m disabled n it’s big heavy n bulky , I messaged back this n asked could they not just send a new seat n cushion part well after a lot of two Ins n throwing they agreed to send replacement cushion, well cushion finally arrived wasn’t the right colour shape or size so I contacted they again stating this nearly 2 weeks to keep chasing for a resolve) anyways the supposed supervisor Megan then replied saying oh yes after checking with supplier would be different colour and material I sent her pics via my messenger she then replied is it causing you any issues., like wtf Yh it’s not the right thing!! OHS has. Now blocked me in messenger and their fb so I can’t even contact to get a resolve or solution!!! So I emailed them on the help@ OHS , n no reply !!! good job I screen shot all my messages and now intend on taking this further as last message from the apparent supervisor Megan said they would issue a FULL refund!!! Then blocked in all methods of communication!!! Very unprofessional and vile treatment!! Steer Clear!! -101% unsatisfied customer !!!”
“I’ve order a few things from the company now and have only positive things to say. Goods have arrived in great condition and in good time. Prices are very attractive.”
“Terrible Experience with Online Home Shop - Avoid at All Costs!
I ordered a double duvet set (14 pieces) from Online Home Shop on 24th June, and it has now been over a month with no sign of the goods. After a week of waiting, I contacted the company to flag the issue. Despite my repeated attempts to resolve this, they have neither processed a refund nor sent a replacement. Their customer service is atrocious and uncooperative.
The company claims they are investigating with the courier company but refuses to process my refund in the meantime, leaving me £100 out of pocket. I have sent numerous emails, but they have failed to provide any correspondence or update on my refund or replacement. This company is a complete con, and dealing with them has been the worst experience ever.
Be very careful if you are considering buying from Online Home Shop. Their customer service is non-existent, and they seem more interested in keeping your money than providing the goods or a satisfactory resolution. Avoid this company at all costs!”
“They never sent my item out. And when I asked for a refund they said they have done it. But I never received it. And when I emailed them back to let them know. They never got back to me
Don't shop hear it's a scam”
“Ordered bedding from here the prices were cheap so wasn't expecting brilliant quality, but they weren't the greatest at all, very thin, didn't fit properly so kept having access at the top or bottom over the duvet. Its alright for cheap items but don't expect quality. The box the items were delivered with was several boxes all stuck together, I was very surprised nothing was missing for the holes in the box. Overall I would give it a 3 compared to other places on the market doing similar items for similar prices but you get better quality so shop around before you buy.
Edit...
After washing bedding all the seams have come undone on the fleece duvet set for my daughter very poorly made. Won't be returning! From the reviews I'm not going to bother trying to get a refund as they don't seem to answer anyones queries.”
“worst experience ever i bought first time from ohs and i spent £147 and just received few items lots if items are missing and they are not responding”
“Placed an order on the 26th January 2024 which was then shipped on the 31st January. I had a notification from DHL that the order was out for delivery and was at my collection point. I tried to get a collection code from DHL 7 or 8 times which is still yet to be received. My collection point shop also confirmed that no parcel had been delivered there in my name. I had an email to say the parcel was ready for collection and if I didn’t collect by the 7th February it would be returned to the Online Home Shop. I contacted Online Home Shop on the 2nd of February to say I hadn’t received a collection code and my parcel wasn’t at the shop, I had an email response to say please wait 24-72 hours for them to investigate with DHL as it seemed my parcel was still within the delivery network. 72 hours passed so I had to contact again and received a response from Online Home Shop to say DHL needed to investigate further and they would let me know.. I have now asked for a refund on 2 occasions with no acknowledgement of this. It has been 2 weeks since I placed the order and I’m still no further to receiving it. The customer service is appalling and I would never recommend ordering with this company. My purchase contract is through online home shop not DHL so I should be refunded in full for my lost item and this issue should be resolved between online home shop and DHL directly not making me wait for your internal investigations”
“I ordered duvet and pillows, the duvet was poor quality and I never got my pillows and up now didn't get money back. No more shopping with, I'm very disappointed”
