“Very bad experience with Online Home Shop. I ordered 4 quilt covers, £12 each, which were very poor quality. Returning them cost €28 and I have only been refunded €16 of the £48 I am due and they are not answering my emails.”
“Wouldn't recommend these, ordered 3 onzies and one is completely oversized, one arm is as long as both my arms and the kids ones are covered in threads and fluff. Awfull items all thin not cosy at all.”
“Terrible customer service. Paid £5 for next day delivery on a Thursday (cut off is Friday 12pm). Didn't receive order until Monday... They refuse to refund the delivery fee even though I have shown proof of purchase time. If I wish to return the full order as I'm unhappy with the service, they'll make me pay for the return! Overall a terrible experience - won't refund a £5 next day delivery charge which the failed to fulfil on a £50 order.”
“Disgraceful - Avoid at all costs!
I ordered a Super King Size Duvet from the company inc. a Super King size Duvet cover.
I put the cover on the duvet and it felt extremely baggy, so I thought maybe I need to buy a better quality cover, which I did (from a diff company).
Nevertheless, even with the new cover the "Super King" duvet was still too small and there was loads of empty space left in the duvet cover.
At that point, I realised that OHS had sent me a King size rather than a Super King size duvet. The label on the duvet itself doesn't state the size just the materials it's made from etc.
I contacted OHS, requested a refund and they declined to offer a full refund for the item as it's already been used and I need to refer back to their returns policy.
I reiterated that I want to return the item because OHS SENT the WRONG thing, not because I ordered the wrong thing or because I decided I don't like it.
But NO - it's not in their policy to refund used items.
Just a suggestion but it could be in OHS' policy to send the correct items?
Anyways, money down the drain - extremely unprofessional and scammers - avoid at all costs!”
“Well where do I start A++++ from me I ordered bedding, Tog and towels and was a little worried because the price was cheap. Very good quality and well chuffed so will 100% be making more purchases and to top it off super fast delivery. Thanks for my amazing items”
“worst experience I've ever had!!
missing item in every parcel I received!!
eventually they replaced them
placed another order more missing items, they don't a investigation 5days later they sent out my replacements after I found a contact number for them... they then started texting my phone telling me I was scamming them, telling me they have been on my Facebook page. very inappropriate behaviour.
I don't a dispute on clearpay with them as again was missing items from my daughters order, there response on clearpay was that I have multiple accounts I'm scamming them and I'm scamming other businesses!!
absolutely disgusting company
there contact number is +441617949213”
“I ordered three items on 10 Dec. On the 13 December the package was received by Evri. I have received nothing and had no response to several emails. Three people in my family did not receive their Christmas gifts and I have lost almost £46. I sent yet another email yesterday but all of them are being ignored. Technically this does not deserve one star.”
“Absolutely awful company to deal with. I've spent alot of money with this company but the first time I had an issue they totally disegarded it. I purchased an electric heated fleece top and it was nothing like the description and they have refused to refund or replace with somethig else. If you look at the picture I have posted you can see that the pocket of the fleece actually sits on my breast area. Clearly made incorrectly but they are simply not interested and will NOT refund. BUYER BEWARE OF THESE SCAMMERS”
“Scam scam bloody scam. Google search adverts for selling really should close down online home shop as it appears to be fraudulent and scamming shoppers at a difficult and stressful time aka Xmas never mind other times of year. This so called bedding seller is making millions scamming ppl with false misleading advertising of goods at reasonable low pricing that don't exist in their stock. Should have reviewed Reviews beforehand arghh”
“Placed order 9th November no goods received. Sent countless emails and I mean lots!!! Finally get a reply apologising saying that they can refund or reorder. I asked for refund they said 3-10 working days. I waited today is day 11 and still no money!! I took up with PayPal as dispute this morning and they sent it to online home shop. Amazingly !!!!!! I had a reply from them saying if I cancel dispute today they will be refund me today, as they can’t refund if there’s a dispute. And so, I cancelled the dispute informing them of this. Guess what, no reply to my email and have checked my PayPal and still no money in as of yet. I will wait until 12.00 tonight and check first thing in morning and if not received will set up another dispute case. It was my first time ordering from them, so it’s coming up for a month in 3 days that I originally placed the order. Appalling communication as I must have sent 13-15 emails. No direct contact number. People who wrote good reviews are lucky they received their goods. I certainly will never order from them again as money is tight and 86.00 is a lot of money for me. Just want my money back by tonight!!!”
“Orderd curtain back in Oct for Xmas, however when I've put them up the don't hang properly and there is a fault in the stitching which is all pulled.”
“Placed an order when it came one of the items was broken so took pictures and emaild the company not had a reply.
Emaild company again and still not had a reply very disappointed and definitely wouldn't recommend.”
“Purchased item never came, emailed customer services they couldn't find item, asked me if I wanted an alternative which I did. That apparently was out of stock too! So I asked for refund, that was 2nd November and I'm still waiting...”
“Don’t bother ordering, still not received my order placed 18 days ago. Customer ‘service’ department not bothering to reply to email. Very poor experience with this organisation. Probably worth a zero rather than a 1*”
“They took my money & I never received my bedding , emailed them repeatedly , they never answered back . I’m so exhausted by this . Please don’t buy from them.”
