“Order us a week later. After me chasing I was told they have a backlog to get out and to wait 14 days. If I had known this I would have gone elsewhere. Dishonest company taking peoples money without supply the goods.”
“After 5 days no communication from you about my order. Rang yesterday and was told Royal Mail was picking up my parcel and gave me a tracking number. Checked today and Royal Mail are still waiting for my parcel. Rang back again today and was told my order had not been processed yet. What a joke.
Will not order again.
If not heard anything by Monday will report to Trading Standards.”
“I wish to refute the last review I left . I received my order just after . I am quite pleased with the quality of the bed linen and will be ordering more in the future . A great find .”
“Do not use this company. Problems ongoing.
I would give this company negative infinity if I could after my recent experience.
I have, up until now, been a loyal online home shop customer, and have recommended them to many people. But that is about to change.
On the 18th of October a placed a, in their own words, high value order and paid the £8.95 for next day delivery. I did this as part of my order was for a charity raffle and I needed the goods by the 21st.
However they didn't arrive. That's where the problems began.
I contacted them on messenger and via there customer service email. Where I was ignored until I started commenting on their Facebook posts placed after my initial complaint, and was eventually informed they were having problems with the courier they use. But according to their website they use multiple couriers.
So that was a lie.
I was then, as a gesture of good will, told my delivery charge would be refunded, but my items may not be delivered for at least 3 days, in which they do not include Saturday or Sunday, so I was actually looking at 5 days as this correspondence happened on a Friday.
I then received around 4 different tracking numbers for DPD, none of which worked, or were ever updated to say they'd received my parcel.
I the mean time I took to Facebook once again, to inform people what I'd been told about the problems with the courier, and not to expect next day delivery to be possible. Where I was saddened to receive multiple responses from people having the same issue but being ignored.
I also publicly voiced how it would be beneficial to put some sort of disclaimer information people of the temporary delivery delays to avoid further unhappy customers instead of me doing it for them.
Then, by some miracle, a parcel arrived Saturday. I thought wow, my luck has changed and they've pulled through.
Until I opened the rather large box to find 5 of my items were missing.
I went back to messenger, and the chain of customer service emails, which to my further disappointment, runs on a ticket system and every email added onto your chain pushes you to the back of the queue.
I gave as much information as I could about my missing items, and in reply was apologised to and asked to send a picture of the invoice in my parcel. Unfortunately I wasn't sent one, so instead sent picture of the box, it's contents and the sticker used for delivery.
Again I took to Facebook to update people of my progress, as I felt people might like to know something was happening somewhere, because a lot of comments were still people saying they'd heard nothing.
I was then contacted via telephone by customer services. Who were very nice, apologised profusely, and gave me the option of a refund for the missing items or to get them re sent.
I chose the items because, as I said at the beginning, they were for a charity raffle. I was then met with the words "and as a gesture of good will", (I'm not going to lie, I waas hoping for some freebies for the charity), instead I was told I'd get my delivery refunded, which I wouldn't, because they'd already done that. Rather an empty gesture really.
I was then asked to keep further correspondence over the phone to 'avoid further delays'.
But after seeing further people on the Facebook page still having problems, I chose to share the phone number of the customer service line, which is not available on their web page, and expressed how I was asked only to contact them via phone.
I'd say go to their page and look for yourself, but, as a result of this, they have now seemingly blocked me from their Facebook page, and all of my comments (help for other people) has disappeared.
I've honestly never dealt with a more selfish, ridiculous company, and I have worked in retail for over 20 years.
At this moment in time I am still missing my 5 items and am awaiting a response from customer services regarding this incident.
You'd like to think if they had a problem with what I was saying they would get in touch with me, as they so clearly showed they could.
But alas, they buried their head in the sand and are still allowing new orders to be processed when they clearly can't keep up with the influx of festive orders coming through.
I truly believe the problem is with the company, not the couriers, and that their greed is what has caused these issues for myself and so many others.
If you're still reading, I hope this has helped someone. As that's all I was trying to do.”
“Very bad experience with Online Home Shop. I ordered 4 quilt covers, £12 each, which were very poor quality. Returning them cost €28 and I have only been refunded €16 of the £48 I am due and they are not answering my emails.”
“Wouldn't recommend these, ordered 3 onzies and one is completely oversized, one arm is as long as both my arms and the kids ones are covered in threads and fluff. Awfull items all thin not cosy at all.”
“Terrible customer service. Paid £5 for next day delivery on a Thursday (cut off is Friday 12pm). Didn't receive order until Monday... They refuse to refund the delivery fee even though I have shown proof of purchase time. If I wish to return the full order as I'm unhappy with the service, they'll make me pay for the return! Overall a terrible experience - won't refund a £5 next day delivery charge which the failed to fulfil on a £50 order.”
“Disgraceful - Avoid at all costs!
I ordered a Super King Size Duvet from the company inc. a Super King size Duvet cover.
I put the cover on the duvet and it felt extremely baggy, so I thought maybe I need to buy a better quality cover, which I did (from a diff company).
Nevertheless, even with the new cover the "Super King" duvet was still too small and there was loads of empty space left in the duvet cover.
At that point, I realised that OHS had sent me a King size rather than a Super King size duvet. The label on the duvet itself doesn't state the size just the materials it's made from etc.
I contacted OHS, requested a refund and they declined to offer a full refund for the item as it's already been used and I need to refer back to their returns policy.
I reiterated that I want to return the item because OHS SENT the WRONG thing, not because I ordered the wrong thing or because I decided I don't like it.
But NO - it's not in their policy to refund used items.
Just a suggestion but it could be in OHS' policy to send the correct items?
Anyways, money down the drain - extremely unprofessional and scammers - avoid at all costs!”
“Well where do I start A++++ from me I ordered bedding, Tog and towels and was a little worried because the price was cheap. Very good quality and well chuffed so will 100% be making more purchases and to top it off super fast delivery. Thanks for my amazing items”
“worst experience I've ever had!!
missing item in every parcel I received!!
eventually they replaced them
placed another order more missing items, they don't a investigation 5days later they sent out my replacements after I found a contact number for them... they then started texting my phone telling me I was scamming them, telling me they have been on my Facebook page. very inappropriate behaviour.
I don't a dispute on clearpay with them as again was missing items from my daughters order, there response on clearpay was that I have multiple accounts I'm scamming them and I'm scamming other businesses!!
absolutely disgusting company
there contact number is +441617949213”
“I ordered three items on 10 Dec. On the 13 December the package was received by Evri. I have received nothing and had no response to several emails. Three people in my family did not receive their Christmas gifts and I have lost almost £46. I sent yet another email yesterday but all of them are being ignored. Technically this does not deserve one star.”
“Absolutely awful company to deal with. I've spent alot of money with this company but the first time I had an issue they totally disegarded it. I purchased an electric heated fleece top and it was nothing like the description and they have refused to refund or replace with somethig else. If you look at the picture I have posted you can see that the pocket of the fleece actually sits on my breast area. Clearly made incorrectly but they are simply not interested and will NOT refund. BUYER BEWARE OF THESE SCAMMERS”
“Scam scam bloody scam. Google search adverts for selling really should close down online home shop as it appears to be fraudulent and scamming shoppers at a difficult and stressful time aka Xmas never mind other times of year. This so called bedding seller is making millions scamming ppl with false misleading advertising of goods at reasonable low pricing that don't exist in their stock. Should have reviewed Reviews beforehand arghh”
“Placed order 9th November no goods received. Sent countless emails and I mean lots!!! Finally get a reply apologising saying that they can refund or reorder. I asked for refund they said 3-10 working days. I waited today is day 11 and still no money!! I took up with PayPal as dispute this morning and they sent it to online home shop. Amazingly !!!!!! I had a reply from them saying if I cancel dispute today they will be refund me today, as they can’t refund if there’s a dispute. And so, I cancelled the dispute informing them of this. Guess what, no reply to my email and have checked my PayPal and still no money in as of yet. I will wait until 12.00 tonight and check first thing in morning and if not received will set up another dispute case. It was my first time ordering from them, so it’s coming up for a month in 3 days that I originally placed the order. Appalling communication as I must have sent 13-15 emails. No direct contact number. People who wrote good reviews are lucky they received their goods. I certainly will never order from them again as money is tight and 86.00 is a lot of money for me. Just want my money back by tonight!!!”
“Orderd curtain back in Oct for Xmas, however when I've put them up the don't hang properly and there is a fault in the stitching which is all pulled.”
