“Placed order 9th November no goods received. Sent countless emails and I mean lots!!! Finally get a reply apologising saying that they can refund or reorder. I asked for refund they said 3-10 working days. I waited today is day 11 and still no money!! I took up with PayPal as dispute this morning and they sent it to online home shop. Amazingly !!!!!! I had a reply from them saying if I cancel dispute today they will be refund me today, as they can’t refund if there’s a dispute. And so, I cancelled the dispute informing them of this. Guess what, no reply to my email and have checked my PayPal and still no money in as of yet. I will wait until 12.00 tonight and check first thing in morning and if not received will set up another dispute case. It was my first time ordering from them, so it’s coming up for a month in 3 days that I originally placed the order. Appalling communication as I must have sent 13-15 emails. No direct contact number. People who wrote good reviews are lucky they received their goods. I certainly will never order from them again as money is tight and 86.00 is a lot of money for me. Just want my money back by tonight!!!”
“Orderd curtain back in Oct for Xmas, however when I've put them up the don't hang properly and there is a fault in the stitching which is all pulled.”
“Placed an order when it came one of the items was broken so took pictures and emaild the company not had a reply.
Emaild company again and still not had a reply very disappointed and definitely wouldn't recommend.”
“Purchased item never came, emailed customer services they couldn't find item, asked me if I wanted an alternative which I did. That apparently was out of stock too! So I asked for refund, that was 2nd November and I'm still waiting...”
“Don’t bother ordering, still not received my order placed 18 days ago. Customer ‘service’ department not bothering to reply to email. Very poor experience with this organisation. Probably worth a zero rather than a 1*”
“They took my money & I never received my bedding , emailed them repeatedly , they never answered back . I’m so exhausted by this . Please don’t buy from them.”
“A 1* isn’t even worthy but couldn’t use a 0. I made a purchase over 2 weeks ago. The padlock displayed on toolbar before purchasing was there and used PayPal as assumed secure and money back guarantee. Seems not as these scammers change whom the payment goes to so when you raise concerns PayPal say it’s down as paying a friend. To date no email confirmation. I’ve sent 2 messages and no reply as yet. I’m not finished with this so will continue to pursue these villains”
“Do not buy from this company! They use a nearly 5 star review on their website but they are far far from!
1 week on, I have no goods yet they have my money. Ordered on the 3rd, delivery notice from dpd for the 7th, contacted on the 8th after nothing, no reply by the 9th, left a negative review on trust pilot ( they contacted straight away) couldn't resend my goods by express delivery as they said it was a bank holiday? God knows where that bank holiday is but never mind.... then after asking for a refund complete silence...
I've had to open a PayPal dispute its ridiculous (their customer service opens only mon-fri 9 till 5 yet last message going round in circles was at 13:15 on that friday) if their service was actually existent then I'm sure they wouldn't be using all their time with a massive demand of emails... every reply you make you need to wait 48 hours according to their fb messenger service! Yet they made me reply the same message twice!”
“I bought a bit of silver bedding for it to come without pillow cases, it then says gotta email as no phone number to call so waiting time 48 hours for a reply, 5 days later they finally reply to make out I havent looked properly for the pillow cases, and then said that I have to send it back meaning i have to spend money getting something to pack it in as packaging ripped while opening it and sed it back to then wait for assessment before refunding or replacing, and then offered £1.80 refund if I keep it without pillowcases when if I was to go shop and buy pillowcases they would cost more then that. This company is a disgrace and ill not be using these again and getting everyone to leave negative feedback”
“scammers using Facebook to put their ADS. Using a Lowes banner to put off the customers to think they are legit......beware people!!!!!! Lowes needs to sue them.”
“I Received my item and it had a hole in it, I contacted customer services straight away and they asked that I send photos of the item. They received the images and said that I need to return the item. I then Went on to explain that I’m clinically vulnerable in a tier 4 area and I’m currently shielding an unable to do so unless they collect themselves. They said can only offer me a partial refund of 2.00 or they can send me the new item once they receive the faulty item which they could clearly see it was faulty from the images and no I’m unable to leave my house to send back. I’m not happy with the way it was dealt with at all. I’m expected to run around when it is their mistake”
