One Sure Insurance Reviews

Name: One Sure Insurance
Address: One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX, Stoke on Trent
Rating: 4.23

4.2 Rating 234 Reviews

84 %

of reviewers recommend One Sure Insurance

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0800 912 0128

Email:

info@onesureinsurance.co.uk

Location:

One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX
Stoke on Trent
ST7 1LX

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One Sure Insurance 1 star review on 28th May 2024

Shane Street

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One Sure weren't the cheapest Car Insurance quote I got. They were just slightly higher than another broker. However, the other broker seemed to suffer from an extremely poor reputation online which put me off completely. I can see why One Sure have so many positive reviews - because the sales team right through to the audit team are wonderful people. Everything was confirmed back to me before the policy was sold - meaning I have the exact cover I need. I know that in the event of a claim, I'm all covered correctly - and that's worth paying slightly more for. Good service is priceless.”

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Posted 10 years ago

“Was Quick & easy to deal with Verry polite Verry helpful No complaints at all Would recomend highly :)”

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Posted 10 years ago

“What an outstanding company! They continually deliver me cheaper premiums every year, unlike some of the mainstream insurers who seem to think it's acceptable to increase it by 10% every year... I always go through a broker now, and I've never regretted it. One Sure is the best broker I've found!”

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Posted 10 years ago

“Although waiting time to get through to an operator was quite high, the prompt and competent colleague was very helpful and answered all my questions professionally.”

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Posted 10 years ago

“Great Service and Competitive every year for renewals”

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Posted 10 years ago

“Cannot fault the professionalism and friendliness of the staff at Onesure however, their telephone system is the worst I have ever encountered. Crackly lines and inconsistent connection, get cut off regularly whilst on hold and so on.”

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Posted 10 years ago

Hello Jennie, Let me first of all take this opportunity to apologise for the poor experience you had with our telephone lines. Being disconnected while on hold is not acceptable, and we would like to apologise for that first and foremost. From investigating the matter, I can see that when you called in, we were unfortunately experiencing phone line related issues that were out of our control. Rest assured, these problems have now been rectified and we are actively working with our telecoms providers to try and ensure that there is never a repeat occurrence. With that said, thank you for your kind words regarding the professionalism and friendliness of the staff. Many thanks, The One Sure Insurance Team.

Posted 10 years ago

“After making countless phone calls, speaking to various different companies and been quoted a very high price due to me having a few penalty points, I managed to get through to one of your sales advisors (john) fantastic price! A * Service”

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Posted 10 years ago

“Very helpful call centre agents and good overall experience!”

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Posted 10 years ago

“Professional and helpful staff.”

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Posted 10 years ago

“very good service second to none. Very competetive”

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Posted 10 years ago

“Good price and glad to speak to somebody over the phone for once!”

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Posted 10 years ago

“A very good friendly service”

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Posted 10 years ago

“Very good good customer service, professional staff. Very satisfied with the service!! Strongly recommended to Any one.. cheers one sure insurance”

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Posted 10 years ago

“after the shock increase from my current insurer and the other quotes i had i was happy to accept the one sure offer it being the best i could find .the thing that puzzles me i thought insurance was based on risk .i have held a driving license 62 years driven in 4 different countries and never made a claim .when i see most of our customers pay less than £192 i assume they must only get the car out of the garage to wash it and then its under 24 hours security by the sas”

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Posted 10 years ago

“shocking treatment! spent 3 hours on the phone listening to recorded message, eventually able to speak to advisor and then constantly being cut off over and over again. Been with onesure for many years but am about to cancel my policy because of my experience yesterday. Very poor and should be investigated. happy to provide more information. Following this review, the company immediately contacted me and discussed what had happened. A high street voucher was sent out and a refund was also agreed. The lady I spoke with was extremely pleasant and helpful.”

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Posted 10 years ago

Hello Margaret, It is unfortunate to hear that you are disappointed with the level of service received. It is very rare that our call queues are inundated with incoming calls - and it seems you may have rang through at a particularly busy time which incurred a longer-than-usual queue time. With that said, we consistently strive to ensure that all of our customers receive an outstanding level of service. I have passed your comments onto our complaints team who will be in contact with you shortly to try and amicably resolve the situation. Many thanks, The One Sure Insurance Team.

Posted 10 years ago

“Very good price rates And helpful when I contact them”

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Posted 10 years ago

“Sorted out a problem with my account and offered to wave the£25 charge if I renewed. I renewed my policy.”

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Posted 10 years ago

“Friendly helpful customer services and got a great price on my car insurance.So far so good....”

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Posted 10 years ago

“spent 5 hours on the phone trying to get cover on my car at a fair cost sometimes half a hour with one company, next day found onesure 10mins all over good cover good cost, many thanks”

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Posted 10 years ago

“It's heard to get through on the phone to try and make any changes I have called twice to try and change my address and just get on put on hold for a long time other than that I have no complaints very good and happy”

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Posted 10 years ago

One Sure Insurance is rated 4.2 based on 234 reviews