Online lock and safe centre Reviews

Name: Online lock and safe centre
Address: 8 Northfield Ave Ealing London W13 9RJ, London
Rating: 4.73

4.7 Rating 231 Reviews

94 %

of reviewers recommend Online lock and safe centre

Company Reviews

Questions

Metrics

4.7

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0208 993 4000

Email:

toni@onlinelockandsafecentre.co.uk

Location:

8 Northfield Ave Ealing London W13 9RJ
London
W13 9RJ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and efficient. Telephone assistance to select correct perfect perfect. Ordered for a before 10 delivery, arrived 11.45 - full refund on postage no quibble”

Helpful Report

Posted 8 years ago

“Really the service I received from this firm was one of the BEST I have ever received anywhere. No kidding. I rang them up with my window lock problems, without any knowledge whatsoever, and the lady there just sorted me out with exactly what I needed. I replaced the parts myself without any issues. FIRST CLASS SERVICE ALL ROUND :)”

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Posted 9 years ago

Thank you so much for your review, Andrew. We are delighted that you were happy with our service. We will continue to provide it an hope you'll visit us again soon. OLS

Posted 8 years ago

“Great website, great price and quick delivery. New handles and letterbox looks great thank you”

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Posted 2 years ago

“Ordered espagnolettes and window handles with next day delivery. Later (when too late to order anywhere else) received an email that the handles weren't in stock and their supplier didn't know when they would be. When I pointed out that there is no point offering next day delivery if you do not say the items are out of stock, got the following reply "it is all laid out in our Terms and Conditions which you confirmed that you read. ". When I dared to suggest that we would record this in a review received an email making a personal insult! Avoid, unless you are looking to kill time!”

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Posted 3 years ago

Thank you for your review. We both know that your order was cancelled because of your aggressive manner and that your "daring to suggest" you would post a review about it was actually a threat to post several bad reviews because of it. We felt that you would continue your initial aggression throughout the transaction (which would have been elongated due to the impact of Covid on the supply line) and thus we chose to end the relationship.

Posted 3 years ago

“Had an item damaged by the courier,they mailed me straight back and then phoned to arrange a replacement the following day.Excellent service.”

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Posted 3 years ago

“Exactly what I wanted exactly when I wanted it, well done”

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Posted 7 years ago

“As a returning customer I knew exactly what I wanted, found it quickly on-line & Online Lock & Safe Centre fulfilled the order immediately with the window locks arriving the next working day. Efficient & excellent service.”

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Posted 8 years ago

“Great communication, very helpful and prompt delivery. Would recommend.”

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Posted 8 years ago

“The website is a doddle to use. Found exactly what I wanted in a couple of minutes. Payment via PayPay & delivery was quick as well. Couldn't be easier. I'll be back!”

Helpful Report

Posted 9 years ago

Online lock and safe centre is rated 4.7 based on 231 reviews