Online lock and safe centre Reviews

Name: Online lock and safe centre
Address: 8 Northfield Ave Ealing London W13 9RJ, London
Rating: 4.73

4.7 Rating 231 Reviews

94 %

of reviewers recommend Online lock and safe centre

Company Reviews

Questions

Metrics

4.7

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0208 993 4000

Email:

toni@onlinelockandsafecentre.co.uk

Location:

8 Northfield Ave Ealing London W13 9RJ
London
W13 9RJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item on line and received confirmation. Then received message saying item not available (in spite of being marked "in stock" on the website!). No payment was taken, but the whole transaction was a waste of time. Won't bother with them again!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are always happy to receive it. I would like to point out that it is quite clear in our Terms and Conditions that items may be out of stock. I know you saw this because you ticked the box to confirm that you had read them so I am fully confident that you did. As we are aware that Ts&Cs can be difficult to absorb, we also made sure to put it in the Delivery and Returns Policy attached to every product on the site. I am very sorry that you appear to have missed these statements whilst doing your due diligence. We will endeavour to make them more visible.

Posted 4 years ago

“Got sent the wrong lock even though I called to double check details of order. Whilst they sent me the one I ordered straight away, the delay caused me an additional week to have my new door fitted due to my missing my slot in fitter's schedule. Not ideal!”

Helpful Report

Posted 7 years ago

We are disappointed to confirm that we did, in fact, send this customer the wrong lock. We dealt with the situation immediately upon receipt of his call and despatched the correct lock the same day. Whilst we strive for perfection, we are only human and sometimes we make mistakes. At Online Lock and Safe we will openly admit it when we have dropped the ball and do our best to rectify the situation. Sadly, on this occasion, our best was not good enough. Must try harder.

Posted 7 years ago

“The price was good quick delivery also but what I ordered is not what I got I ordered a zone lock and got a no brand one not happy about that”

Helpful Report

Posted 8 years ago

Due to a change in our suppliers product and a delay on our part to update the website, the lock sent was not a Zone lock. It was however exactly the same type of lock but from Alpro which is a respected name in the industry. We offer our apologies that she was led, by a 3rd party locksmith, to believe that the lock was a cheap knockoff. We would have been perfectly happy to assure her that the item was legitimate (albeit not the brand expected) or, had that been unsatisfactory, we would have offered a full refund for the item. Sadly, for us, we were not given the opportunity to do that as the call only came after the negative review. I urge all readers to carefully consider leaving negative reviews until you have contacted the supplier as it affects our reputations unnecessarily.

Posted 8 years ago

Online lock and safe centre is rated 4.7 based on 231 reviews