Online lock and safe centre Reviews

Name: Online lock and safe centre
Address: 8 Northfield Ave Ealing London W13 9RJ, London
Rating: 4.73

4.7 Rating 231 Reviews

94 %

of reviewers recommend Online lock and safe centre

Company Reviews

Questions

Metrics

4.7

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0208 993 4000

Email:

toni@onlinelockandsafecentre.co.uk

Location:

8 Northfield Ave Ealing London W13 9RJ
London
W13 9RJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Done an order but looks like it was cancelled as not showing on my account and haven't received anything. Very disappointed.”

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Posted 1 year ago

Thank you for your review. Please check your spam as you were sent 2 emails.

Posted 1 year ago

“They do not honour warranties and they misguide customers on manufacturers stated warranties , unfriendly and arrogant”

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Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

Thank you for your review. Please check your emails. We have tried 4 times to communicate with you and have received no response.

Posted 2 years ago

“Not great. Your online catalogue is not accurate, I've waited 5 days to find out that the item I ordered is not in stock.”

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Posted 3 years ago

You placed your order at 12:33 on 05/03/21. At 12:55 on 05/03/21 we sent an email to the address you supplied on the order, asking you to let us know if you would like to wait for the item to come back onto stock or if you would prefer to cancel. This gave you ample time to cancel and find an alternative source. We received no response. We emailed you again on the 8th and asked you to contact us in the next couple of days or the order would have to be cancelled. We received no response. Yesterday 10/02/21, your order was cancelled and the authorisation to take payment was aborted. I am sorry if this was not enough, however, I am not sure what more could have been done.

Posted 3 years ago

“Ordered espagnolettes and window handles with next day delivery. Later (when too late to order anywhere else) received an email that the handles weren't in stock and their supplier didn't know when they would be. When I pointed out that there is no point offering next day delivery if you do not say the items are out of stock, got the following reply "it is all laid out in our Terms and Conditions which you confirmed that you read. ". When I dared to suggest that we would record this in a review received an email making a personal insult! Avoid, unless you are looking to kill time!”

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Posted 3 years ago

Thank you for your review. We both know that your order was cancelled because of your aggressive manner and that your "daring to suggest" you would post a review about it was actually a threat to post several bad reviews because of it. We felt that you would continue your initial aggression throughout the transaction (which would have been elongated due to the impact of Covid on the supply line) and thus we chose to end the relationship.

Posted 3 years ago

“When trying to order Legge brassware I called and was told the online prices were ALL wrong they had made a mistake! Staff very rude when I pointed it out!! Rubbish service. The 1 star is ONLY because you cannot rate them worse!!”

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Posted 4 years ago

Whilst we are always happy to receive a review we do prefer it if they accurately reflect the interaction. Allow me to clarify. This customer called regarding the shape of the Legge doorknob they were considering purchasing. Whilst looking into their query I noticed that there was a rather large error in the pricing. I politely informed them that there was an error, apologised and gave them the corrected price. Important note: They had not actually placed and order and were just making an enquiry. Clearly, this did not sit well as they then became quite agitated. I tried a few times to clarify the situation as there was some confusion on my part (mainly due to being aggressively barked at) but they continued their tirade and then accused me of getting snippy when I finally gave up on trying to please them. They then mentioned that thet could "get me" with something or other rule they feel applies to this situation. When directed to our terms and conditions they simply fobbed me off . At this point I decided that I did not feel comfortable doing business with this person and wished them good luck with their search. Perhaps, in the future, they might consider that we are human and errors will be made. Aggressive and entitled behaviour does not prevent customer service staff from becoming exasperated and does not miraculously make it possible for retailers to sell products well below cost price.

Posted 4 years ago

“Parcel not received”

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Posted 4 years ago

At Online Lock and Save we are always happy to receive feedback - be it good or bad. However, in this case I feel I must clarify that the reason this customer did not receive their parcel is because they have us the wrong postcode. The postcode and street address they provided did not match so, as is common practice, the courier held the parcel at their depot but failed to inform us of the issue. We were completely unaware there was a problem until, within a span of 6 minutes we received a voicemail, an email and a 1-Star Review. Whilst we strive to deal with issues as quickly as we can, 6 minutes seems a bit unreasonable to me, especially considering that the customer waited 6 days to inform us that they had not received their Next Day Delivery. Once we finally found out from the couriers what the actual problem was we did a bit of legwork, found the correct postcode and the parcel was delivered this morning. I would urge people to consider actually allowing retailers some time to resolve your issue before resorting to leaving a negative review. They are a way to inform others of the service to expect and not a way of expressing your annoyance. Please think before you post.

Posted 4 years ago

“Still awaiting delivery. Marked as in stock when purchased, received an email several days later saying it was a special order and would take another three weeks or so to arrive. That was a while ago, nothing since. Have they taken the payment from my credit card? I don't know as I haven't received a statement yet but I hope not. I'll have to wait and see if it arrives. I only chose this supplier because it was marked as in stock, others were quoting a wait of a week so somewhat frustrated to learn that the stocking claim was incorrect and the delivery time would be significantly longer than the other suppliers honestly stating 'out of stock'.”

Helpful Report

Posted 7 years ago

Hello Neil, Thank you for your review. We are still awaiting a response from you as to whether you would like to wait for the item or cancel and order elsewhere. You placed the order after hours and we sent an email first thing the following morning informing you that there had been an error on our website and the item you ordered was supposed to be marked as a Special Order item. We asked you to let us know how to proceed but received no response so we sent a follow up email the following day, to which you also did not respond. We also made it very clear that we have not taken any money from you account in the first email. Whilst this was an error and should have been marked as a Special Order, nowhere on our website do we state that an item is in stock. In fact, we very honestly state in our Terms & Conditions that you ticked to state you had read, that we do guarantee that all items will be in stock. Our Returns & Delivery Policy also makes this very clear and is available on every product page on our website. Whilst I appreciate your frustration at the situation, I would have been much better placed to help you had your first actual contact with us not been in the form of a bad review. As such, I feel we cannot move forward with you as a customer so we will be cancelling your order. Thank you for your input.

Posted 7 years ago

Online lock and safe centre is rated 4.7 based on 231 reviews