“Don’t use this company. I was sent the wrong item. Awful customer service.
Wanted me to send back at my cost, after 5 emails eventually sent label to enable me to post back to them. Kept saying they had sent return label but had only sent collection details. After a phone call, which this company doesn’t encourage, I spoke to a pharmacist who contacted customer service & the label then was sent.
My advice is don’t use this company, if this had been medication & not testing glucose strips, it would have been more serious”
“Wrong item sent and when I emailed to let them, the person registered replied tried to convince me that the two products are named different but are actually the same. I write back with evidence that they are not same. It has been two days now and I haven’t heard back. No one picks up the phone if you try to call. I’d give it Zero stars.”
“Advertised eye drops as preservative free, and sent out a product with preservatives in (I have an eye condition meaning I can't use drops with preservatives in). This is against the Consumer Rights Act, and despite multiple emails over the last week, they are now seemingly ignoring me. As a pharmacy, they need to be more careful and diligent, and the customer service is just appaling.”
“Unfortunately package arrived this morning and someone had opened it and contents gone - only paperwork. So will order again New received in tact - easy transaction and speedy delivery”
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