“Delivery excellent and well wrapped.
The product I felt was over priced and sadly my bottle does not fit the product. I am very disappointed as I thought I had chosen the one for the job. Total waste of money. Perhaps photos I of the bottle necks that it fits would be helpful.”
“I ordered my item and paid for 24hr delivery. I ended up getting 4day delivery. Not impressed. Royal mail blamed but not sure it was not just late being sent out. Item fine when it arrived but I had to go out and buy from Boots while I was waiting for my item to be delivered.”
“The second time I used Pharmacy 4U the goods took too long to be dispatched. Although they use a 48 hour courier my goods were not dispatched for three days.
Therefore if you are in a hurry for your process order a week before you actually need them.”
“Easy to order but despite paying for next day delivery (Monday) this did not arrive until Wednesday afternoon. I tried to contact Pharmacy 4 U but was unable to. Mailbox was full and no reply to my email. Very unsatisfactory.”
Dear Sheila,
hank you for your message and for placing your order with us.
We’re sorry to hear you were disappointed with the delivery timing. Upon reviewing your order, we can confirm it was placed after our daily cut-off time, which meant it was processed the next working day.
Additionally, Royal Mail Tracked 24 is a 1 to 2 working day service, not a guaranteed next-day delivery. While it is usually very efficient, occasional delays can occur that are unfortunately outside of our control.
We also apologise if you had difficulty reaching us — our team experienced a higher volume of inquiries than usual, but we are always working to improve our response times.
We truly value your custom and hope this clears up any confusion. Please don’t hesitate to reach out if we can help with anything further.
“Poor communication regarding delivery.
Took about a month to arrive.
If found to be of out of stock after saying they were in stock. Advise customer of this fact & let them know an ETA rather than let them continually have to chase for information.”
Dear Peter,
Thank you for your feedback. We’re sorry to hear you felt the communication wasn’t up to your expectations.
However, we would like to clarify that your order was placed on 26/02/2025 at 10:26 AM, and it was successfully delivered to you on 28/02/2025 at 13:03 PM via Royal Mail. This falls well within the expected delivery window and timeline.
We aim to dispatch all orders promptly, and in this case, the item was in stock and shipped as scheduled. We sincerely apologise if there was any confusion or concern during the process — we are always happy to assist with updates if contacted.
We truly value your custom and hope this clears up the misunderstanding. Please feel free to reach out if we can help further.
Kind regards,
Customer Support Team
Online Pharmacy 4U
“Online order taken with next day delivery paid for. After two days there was no indication of dispatch so I contacted Online Pharmacy 4u by email and had a response with apologies for delay and item had been out of stock and it seems there was a delay in replenishing the stock. I later had a email saying the item had been dispatched with a Royal Mail 24h tracking number, but 5 days later the was no indication on Royal Mail tracking that they had received the package. Yesterday 9 March I received an email from Royal Mail saying the item would be delivered today 9 March and it was delivered 1 week after ordering. Ultimately I was happy to finally receive the ordered item and I did receive reasonably prompt responses to my email enquiries regarding the delay so was happy with that. I wasn't so happy with payment and next day delivery payment being taken for out of stock item.”
“Order came quickly but wasn’t correct item I had ordered or was shown in picture in my order.
Had wanted E45 emollient wash cream which picture showed and I received E45 emollient hand wash cream. Had thrown away box before I realised so couldn’t return”
“Wesite is easy to use, pricing competitive and elovery very prompt. However, I checked that this was a UK based company before I ordered, so was very disappointed to receive the product (eyedrops) with packaging in a variety of foreign languages I didn't even recognise (eastern european?) and no English”
“Goods were not the cheapest compared like 4 like...so I later found.Delivery good...but cost of delivery wish it was a bit less as the goods were cheaper elsewhere”
“Incorrect address taken at order piurchase followed by email asking for full address. Had to chase order to get processed. Need to ensure full address taken at point of order .”
English