“Placed an order before 3pm on the weekend for same day dispatch as advertised on the website, after emailing customer service and receiving no response, I'm left to assume the same day dispatch is only during weekdays. Ended up waiting 3 days for something I required the next day.”
“Ordered a product at a very good price, for delivery in one to two business days. Ordering process was very good. Then nothing happened! They sent an e-mail stating that I still had products in my basket but when I went onto the site the basket was empty! Tried to ring the phone number on Sunday, a week after the order, the telephone number advertised just music played. Tried again on Monday, same result except the phone was answered in approximately 20 seconds by a very efficient gentleman, whose voice sounded very upset when I explained the reason for the call. He said that he would sort out the issue and I would have my order the following day. This happened. The three comments I would make are: 1. Have a identification message when one rings in, even if its only to say the office is closed followed by the opening hours. 2. Ensure all orders are tracked when made on line, even if it requires a dedicated person, because the impression given was the the site was run by a very small group of multi tasking people. 3. The response given once contact was made, was first class and highly recommended.”
“Had to contact firm as my delivery was overdue, was informed one of the chosen flavours was not in stock. After initial contact the delivery was exceptional, my complaint is, if I hadn't contacted them how long would I have waited (a),to be informed and (b), to actually receive my order.”
“Easy ordering. Item received well packaged.
I paid for next day delivery but didn't receive it until 3 days later. I appreciate that I ordered on bank holiday Monday, so that would most probably delay it by a day, but did expect it earlier.”
“No order confirmation email received after payment taken. Instead, advertising emails incorrectly suggested order not placed. Panicked, I immmediately emailed pointing out error and items received down the line although I had originally paid for next day delivery.”
Dear Rosemarie,
We can see you placed your order on 21 August 2024 at 14:31 and your order was delivered within 4 days, We are extremely sorry for this, as Royal Mail can travel longer than usual during the bank holiday rush weekend, We have now refunded you for your shipping difference.
“Morning
Received my order 3days after the day that was said that it would be delivered plus the free gift that I was told I had received was also not in the box with the order but according to the invoice that came with it was meant to be there
Thank you”
“I ordered the product on 26/07/2024 it’s now 11 days and I am still waiting for my order.
I am disappointed as I was told I would receive the product within 6 days.”
“Received within specified time, but very surprised at the size of the tubes of Flexiseq. So small, but same price as bought from other online sources purchased during recent months.”
“Communication via email with this company was very good.
That said, I purchased EpiPens. Unfortunately they need replacing in 10 months already. When I contacted them to say that these goods should have a shelf life of at least 12 months they replied to say that they only make sure EpiPens are good for at least 6 months...be aware when you make the purchase! I would have picked a different company if I had known that.”
“Bit disappointed that I didn’t get the exact product that I ordered .
The receipt stated it was an alternative .
I did specifically want the brand advertised , and was under the impression that I was going to receive.”
English