Hi Alice,
Thank you for your review. We can see you placed your order over the weekend, and Royal Mail do not deliver on Sunday, hence the 1-day delay. We do aplogise for this.
“Product was as expected unfortunately I paid for 24 hr delivery this did not arrive as expected even after receiving mail to inform delivery time it did not arrive till the following day ??!!”
“Price plus delivery actually came out at nearly the same as ordering into my local Boots store. It took 7 days to arrive by Royal Mail 1st class delivery. It would have been much quicker to order into my store and only cost £1 extra”
“I eventually did receive the order, however it took a long time and there was no response to my email query and the telephone number did not respond. I had no idea for two weeks if my money was lost in the ether or not. Not great as it was for an emergency inhaler.”
“Paid extra for signed for delivery and it wasn’t even despatched and wouldn’t have been unless I had phoned them to ask where it was. However, the man I spoke to was very helpful and it was despatched straight away.”
“Products sent require a signature from Royal Mail. Had I known that I wouldn’t have ordered as I work long hours everyday and am not home to receive the delivery Still haven’t got my order due to this. While I understand the reasons it’s really annoying for a very small order.”
“I paid for next day delivery. Sent you an e mail a week ago without response. I sent photo attachments from the courier showing the delivery delay. I have spent alot of money on your site. Expected a return e mail and refund in postage. Expected better service. Mrs Mellisa Powell”
“Delivery very poor ..told would be friday ,then got e.mail Saturday between 10.15 and 3.15 .nope never arrived then went on to track my order ....it stated would be delivered tuesday .then actually got it on monday 🙉🙉 so for that reason would not order again .sorry”
“I'm sure it wasn't your fault but the large tub of ointment came and the tub was all broke . I have emailed but no reply as yet . Other than that I'm sure this matter will get resolved very quickly . X”
Hi Karen,
We are sorry to hear about the item. We are dealing with your issue. We are investigating this issue and will get it resolved for you within 24 hours. We have also emailed you a reply. if you need any further assistance, please call us on 01623 572757
“The Replens MD I ordered was for the cream with reusable applicator. I received two packets of ready filled applicators which, because I am 86 and have arthritic hands I am unable to use as they are too stiff. I have to get someone to empty them and then use the cream which is very messy and inconvenient. Delivery took 11 days which I found unacceptable. I will not order from you again.”
“I have had blood tests done although the service provided was good, I don't understand why you wouldn't provide any answers for the results? Kind of defeats the object, will be going back to thriva for future ones as they at least explain what's wrong!”
