Hi Mark,
All items are checked and scanned before the items are shipped, please can you check the rest of your order inside the bag as we are sure you will find the tiny sachet inside it's easily done not to notice this.
“I was rather disappointed that I paid for 24 hour delivery but it was three days after ordering that I eventually received my order. On the plus side the items were packed well.”
“I didn't get the optrex product I ordered but a substitute but there was no explanation as to why. In addition I paid for next day delivery but didn't receive it till two days later. On a positive it was a product I couldn't get in any local pharmacies”
Hi Pat,
Thank you for your review. If you look at the description of the item when you purchased it, it clearly states ‘’brand may vary due to market shortages’’, This contains the exact same active ingredients and will cure exactly the same symptoms, just a different brand, but this item is much more expensive and discounted from £11.99. We put this notice on items that are in major shortage within the market and make it clear before you purchase. Please get in touch with us so we can better assist you. We look forward in hearing from you.
“Disappointed that when I asked about their VAT exemtion process as I'm disabled they were unable to help me so I had to pay the VAT on my medical item”
“Concept very good feel instruction may have been better lost the use of one aplicator plus and understand to a point but needs to be more affordable thats why 3*”
