“Your Pharmacy didn't supply what I asked for, you sent an alternative but still charged me for the higher-priced item. Not greatly impressed. I don't expect to be using you again.”
Hi Val,
Thank you for your review. The item you ordered clearly states that the brand may vary due to nationwide shortages of the item you ordered. Please feel free to contact us so we can clear up any confusion for you as your custom is extremely important to us.
Posted 3 weeks ago
Dear Val,
Thank you for your review, we can see you ordered an item that clearly states that the brand may vary due to shortages of this item within the UK market place.
“I've recently ordered four E45 itch relief creams aiming to get it delivered before my holiday, it didn't arrive before l go away when l came back which was 3 weeks holiday the cream still haven't arrive. I email to enquire about my order, and was told delivery is on its way. I received the creams 3 days later just to find there was two itch relief and two Normal E 45.
Again l email the company and was told they scan the wrong bar codes and it was their mistake and ask if l could return the cream to them. I accept and ask that I get a return label sent to me. The parcel however was not accepted by Royal mail because the codes can't be scans, Pharmacy 4U then asked l return it at a depot, they also didn't accepted it. I was also refused a refund of the difference in the prices of the creams.
I run my own business so to have this inconvenience was rather frustrating.”
Hi Loan,
Thank you for your review. We can see you placed your order, as it was processed and shipped within 24 hours. We are extremely sorry that there was a delay with Royal Mail. We can see the item was fully scanned throughout the journey to you and was received.
Please feel free to contact us so we can clear up any confusion for you, as your custom is extremely important to us.
“I paid for next day delivery, my order was not dispatched for 2 days, and then only after I queried when I would be receiving my goods. Not good enough.”
Hi Penny,
We can see you placed your order late in the evening, and we dispatched this within 8 hours, and it was delivered within 2 days?
Please feel free to contact us so we can clear up any confusion for you as your custom is extremely important to us.
“They have sent wrong item
I send it back and then still saying have sent the correct item
I bought 3 saxenda pen, payd £340 and received rybelsus tablets”
Dear Leucorcita,
You may have confused us with another pharmacy, as we are Online Pharmacy 4U, not Pharmacy 2U. Please contact us so we can assist you in resolving your issue.
Dear Laura,
Thank you for your review. We did contact you and you were happy for us to send the 100ml as the 500ml was temporarily not available, and we also refunded you the difference Please feel free to call us to clear any confusion.
“You sent me a reply saying you’re having trouble returning my money been intouch with my bank and there’s no reason as why you are having a problem returning my money to my account this has been going on since 2 March 2024. Order no is 49725 I even paid more to fast track my order. I’m expecting you to finally sort this Again what a scam this Comany is”
Dear Gillian,
Thank you for your review.
As stated in our email to you, we had partially refunded you as we only had the last few items in stock and we were not re-stocking this item, hence why you were fully refunded. We are sorry that we could not fully supply you with the item you ordered, as it was a discontinued line of items. Please feel free to contact us so we can help clear up any confusion.
“Waited over 6 working day's with no delivery so emailed. Informed my order was on its way. 3 days later I am still waiting but it's supposedly due tomorrow 20/3/24 - 4/4/24. No reason why the delay or apology. I won't be ordering from you again.”
Dear Jim,
We can see you placed an order with us on March 28th, and this was fully delivered to you We also sent you the tracking information. Could you please contact us to clear any confusion regarding the delivery?
Posted 1 month ago
Dear Jim,
Thank you for your review. The reason for the delay was due to the incorrect address you had supplied to us, resulting in returning to the sender. We will leave you a voice message, but you did not contact us. Please could you contact us to clear any confusion?
“In stock when ordered, still waited over 10th for delivery. Asked x2 if they could send substitute advised NO twice was allergic to it. Eventual delivery was the substitute and said we had advised they could send substitute - err no we didn’t. Returns label wouldn’t scan at 3 PO’s including main sorting office and none would accept the parcel, no option but to pay postage now they say they won’t refund. (No answer on phone - full inbox) Won’t hold my breath on a quick refund either. Quick email response though”
Dear Susan,
Unfortunately, we do not have you on record for placing any orders. Please contact or email us so we can help resolve this issue for you, as we do get mistaken for Chemist 4U or Pharmacy 2U on a regular basis.
“My stuff still hasn’t turned up even though I had a 2 day delivery, it has been over 2 weeks. You said I had not uploaded pictures (thought I had) but only told me that when I asked where my product was. I have ordered the same product from a similar website and got it in 2 days”
Dear David,
Thank you for your review. the reason your item is delayed is beacuse you have not given us the full address to ship too, We have emailed you and tried to call you multiple times. When you checked out, you only gave half the address, hence why your parcel has been returned to us Please do contact us so we can help resolve this for you.
Posted 1 month ago
Dear David,
We can see your order was delivered to you Looking at the photo, it has been put in a safe place for you Please contact us and we can re-send you the tracking and the photo so you can see the location at your property. Please contact us so we can help resolve this for you.
“Goods arrived very poorly packed and items missing. The company blamed the delivery company and did not offer a refund for items missing/damaged.
Very poor indeed.”
Dear Jan,
Thank you for your review. However, as this was a business-to-business transaction, we cannot be held responsible for the 3rd party shipping or courier company that you had arranged to collect the goods from our premises, due to the heavy weight and size of the order.
We securely packaged everything professionally and emailed you the images, and confirmed the departure of goods, as your shipping / courier company had also checked the goods before they left our premises.
Goods in transit are the responsibility of the company you had sent to collect the goods; clearly; they are at fault. If we had shipped the items, then it would be our responsibility, not yours, for any damages or losses.
We are sorry for any inconvenience caused to you by the company you chose to collect the goods on your companys behalf.
Dear Sarah,
Thank you for your review. We are sorry to hear this. We noticed that you manually selected the postage on check out and applied this to your order, as it gives you the option to have the item sent Royal Mail Tracked 24/48 and you had selected Tracked 48 when it was not required as it was free shipping, We have refunded you this postage for you.
“I have ordered from this website Aptamil Pepti which has arrived almost in two weeks time where when the order was placed I have been informed that the order will arrive between 3-5 working days. Very disappointed as I have emailed and asked for updates and no reply so far! At the same time , ridiculously, after two weeks the order arrived and guess what , I received Aptamil Pepti 2! If I wouldn’t ordered with a different pharmacy I would have not had the right formula for my baby to feed on time !
Very disappointed, I will never order again nor recommend to anybody.”
Dear Lenuta,
Thank you for your review. We have looked into this matter, and we apologise for the delay caused by royal mail. We can see that we only just received an email from you a few hours ago regarding this, and we have fully refunded you. We apologise for any inconvenience caused. We can see you did order a pepti 1 and pepti 2 was shipped to you in error. Please do get in touch with us should you have any further questions.
Dear Lynda,
We are extremely sorry to hear of your review. We did send you exactly what you ordered, which was Colomint Peppermint Oil Capsules 0.2 ml Enteric Coated (84 Capsules) They were exactly what were listed in the description. Please contact us so we can help clear any confusion, as your custom is extremely important to us and we are here to help resolve any concerns or issues you may have. We have also also emailed you also and look forward in you email or call back to us so this can be resolved for you.
Hi Tom,
Thank you for your review.
Could you please contact us, as we do not seem to have any emails in relation to your order. We have checked your order and can see that we have scanned and sent you 2 boxes and the particular batch of items we shipped is dated February 25, 2025. Could you please contact us so we can help resolve this issue for you and help resolve & clear any confusion.
