“Sent the wrong eye wash without the medication ingredient I needed to treat an infection. No response to emails. It's cheap, relatively fast post but if things go wrong read the other reviews!”
“Contacted customer service via email as parcel not received despite showing as delivered and as yet have had no reply. Called customer service telephone number and cannot speak to anyone which ever option I choose says mailbox full. Down £30 not happy”
Dear Luisa,
We can see your parcel has been delivered to you. Please check your email as we have resent you the tracking information you have signed for this.
Dear Anonymous,
Thank you for your fake review. Please note that can be damaging to companies if you have a genuine issue, please do reach out to us with your full name & order number, as every item we hold in stock is barcode scanned to ensure long dates.
“Absolutely disgusting customer service and overpriced product. They advertised a picture of 5 tongue brushes for £11 reduced from £13, and only sent 1. What a rip off! It only costs £3 at boots. When i complained, they refused to accept returns, although it was unopened. At the end of a long description it states only 1 brush iscbeing sold. It was easily missed. Will not recommend seller.”
Dear Rizna,
Thank you for your feedback. We're sorry to hear that you were dissatisfied with your recent purchase and would like to address your concerns.
We do our best to ensure that all product descriptions are clear and accurate. While we understand that the image may have caused some confusion, the listing did state that the purchase was for 1 tongue brush. We include detailed product descriptions to provide transparency, and we regret if this was missed.
Regarding our returns policy, we are unable to accept returns for hygiene-related products once they have been dispatched, even if unopened. This is in line with standard health and safety regulations. We apologize if this was not clear at the time of purchase.
We genuinely value your feedback and will take it into consideration to further enhance our product listings and ensure clarity for all customers. Please let us know if there’s anything else we can assist you with
“Very disappointed and unhappy with this company. I had no choice they substituted the product I hoped to purchase with something that was not as good, not hygienically wrapped and therefore cheaper! I would not recommend this company to anyone.”
Dear Vivienne,
Thank you for reaching out to us regarding your order. We’re sorry for any confusion caused.
Our product listing clearly states that the brand may vary, but rest assured, the item you have received is designed to treat the same symptoms as described in the listing. We always ensure that any substitutions meet the same active ingredient and intended use standards.
We understand the importance of receiving the exact product you were expecting, and we apologise if this was not clear at the time of purchase. Please let us know if we can assist you further
“I have been ordering from them for while now and had no issues. Until now. I order 4 of the same item and they sent me 3 wrong items and 1 that I thought was correct. I opened the box yesterday and they've sent me the sachets instead of the tube of cream. I have emailed them twice in 4 days with no reply. I've tried calling them but on every option it just refers you back to emailing them. This is ridiculous I cannot get ant response from them not happy.”
Dear Angela,
Thank you for reaching out to us. We're sorry to hear about your recent experience and understand your frustration.
After reviewing your order, we can confirm that the item we sent was in line with your selection. While we strive to ensure all orders are processed correctly, we sincerely apologize if there has been any confusion or dissatisfaction. Additionally, we’re sorry if our response time has not met your expectations — we aim to respond as promptly as possible and are currently working through a high volume of inquiries.
We’d be more than happy to investigate further and resolve this for you. Please provide any additional details or images of the product received so we can look into it.
Your satisfaction is important to us, and we appreciate your patience.
“It is now TEN days since I placed my order, having laughingly paid extra for delivery in 'ONE to TWO' days, and my account was debited accordingly. I was fobbed off when I emailed a complaint about the delay, by your attempt to blame Royal Mail. While Royal Mail confirms the existence of my tracking number, it says it has not received anything from you for delivery to me! I could understand supply problems if properly explained, but downright lies are inexcusable. Shame on your company. I expect a refund is out of the question, but I will not be ordering from you again.”
Dear Maurice,
Thank you for reaching out to us, and we sincerely apologise for the frustration this situation has caused.
We completely understand your disappointment, especially after selecting expedited shipping. While we strive to ensure timely deliveries, international shipping, particularly to the USA, can sometimes take longer than anticipated due to customs processes and carrier delays beyond our control. Although we handed your order over to Royal Mail promptly, it may take time for tracking information to update and reflect progress.
We apologize if our previous response did not meet your expectations. We assure you that we are committed to providing honest and transparent communication, and we’re closely monitoring the progress of your shipment.
If your order does not arrive within the expected timeframe, please let us know, and we will work with Royal Mail to investigate further. While we understand your frustration, we kindly ask for your patience as we await further updates from the carrier.
Thank you once again for your understanding. Please don't hesitate to reach out if you have any further concerns.
“Worst experience ever with a pharmacy. I bought Careway Cream (active ingrediente: diphenhydramine) and received Anthisan Cream (active ingredient: Mepyramine Maleate). I contacted them and was basically told that antiallergic creams are all the same. I asked for a return / reimbursement and they stopped answering me. Their website is online-pharmacy4u.co.uk. I am formalising a complaint with the competent authorities, this is not only a breach of both the UK and the Scottish consumer rights, but a health hazard since changing ingredients without knowing the patient history can potentially cause severe harm.”
Dear Marta,
Thank you for your feedback. We are sorry to hear about your dissatisfaction with your recent order and we appreciate the opportunity to address your concerns.
We would like to clarify that our product listings do state that brands may vary. While the cream you received may not have been the Careway brand, the active ingredient in Anthisan Cream, Mepyramine Maleate, is an effective antihistamine used for the same purpose — providing relief from insect bites, stings, and allergic skin reactions. It is a safe and regulated alternative commonly supplied in pharmacies.
We also want to assure you that we take patient safety very seriously. We would never suggest that all antiallergic creams are identical without proper consideration. However, it is common for pharmacies to offer equivalent medications with the same therapeutic effect when brands differ. This practice is both legal and compliant with UK healthcare regulations.
We’re sorry if this was not communicated clearly, and we regret any confusion caused. Regarding your request for a return or reimbursement, as the product was correctly supplied in accordance with our policy, we are unfortunately unable to accept returns once the item has been opened.
Should you have any further concerns or questions, please feel free to reach out. Your satisfaction remains important to us, and we are always here to assist you.
“I was sent the wrong item. I informed the sender, with photographic evidence, but my request for the correct original order to be sent was ignored. I will never use this supplier again as they proved untrustworthy.”
Dear Howard,
Thank you for your review. We can see you ordered a generic item that did clearly state that the brand may vary; hence, you received a different branded item. We have tried to contact you to help clear any confusion. Please do reach out to us so we can better assist you.
“I ordered a particular brand of folic acid, to my greatest surprise I got another brand which I never ordered. If you do not have the brand I ordered, it was your duty to inform me if I will like to have the brand you had. Anyway I just trash it, a complete waste of time.”
“Placed order and wrong item delivered, emailed and told to post back and correct item would be sent, maybe an offer of them paying postage to correct there error would have been nice.”
“Purchaes 2 itmes paid £18.50+ £3.95 postage. Received differnet items, when I complained was told
'Thank you for your image, yes these are the same item essentially just a different brand but do the exact same this.' They are not the same I don't want them, very dissapointed, they now expect me to pay the return postage 'really' no mention of receiving what I actually ordred or a refund. Poor customer service.”
Dear Richie,
Thank you for reaching out to us.
We understand that you may have concerns about your recent purchase of the compression stocking. However, as per our return policy, we are unable to accept returns on worn items due to hygiene and safety reasons. We apologise for any inconvenience this may cause.
“Completely mislead customers. Have used Online Pharmacy 4U several times (stupidly gave them the benefit of the doubt - never again!). They advertise a next day delivery but have no intention of meeting that commitment. Same as last time.... Ordered well before the cut-off time on Saturday. Order wasn't even dispatched until Thursday. Emailled them and was given excuses. Reporting them to Trading Standards for advertising a service they don't actually provide. DO NOT USE!”
Dear Steven,
Thank you for sharing your concerns. We truly value all feedback and apologise for any frustration you've experienced.
To clarify, we offer FREE SHIPPING on qualifying items, which are sent via Royal Mail's Tracked 48 service.
This service typically delivers within 2-3 working days, and I can confirm that both of your orders arrived within this timeframe.
As a result, we believe that the delivery was completed as per the expected service standards.
“Terrible I ordered because they advertised on there website the same product then 3 weeks went missing so had to email and they sent out another completely different product and now won’t answer my email
Not to be trusted be aware”
Dear Paula,
Thank you for your feedback, and we apologise for any confusion or inconvenience you've experienced.
After reviewing your order, we can confirm that we processed and shipped the item you selected, and we take great care to ensure all products are accurately described on our website. We have also replied to your email please do feel free to call us if you have any further concerns, as we are here to help you.
Dear Andrea,
Thank you for yourside of the review, Please note that when you emailed us the image of your item, we could clearly see from the batch number and barcode of the product that this was not purchased from us and was purchased from another company may we advise you to reach out to the correct company, please do call us if you would like any assistance in this matter.
“I was sent the wrong product and when requested to be exchanged I was told I needed to pay to return back myself (ontop if the shipping i already paid) and no solutions were offered”
Dear Matilda,
Thank you for your review.
We can see from your order that you chosen a non-branded item, which mean the brand may As clearly stated within the item description, we did email you a returns label to return the item back to us however, we have not received this Please do call us so we can resolve this for you.
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