Hi Elaine,
Thank you for your email. We are sorry to hear this. We can see that you ordered: Cura-Heat Direct to Skin Back Pain Max Size 2s This is exactly what you ordered. If you wish to change your order, we can start a return notice and refund for you. If you wish, please do call us so we can do this for you.
“I have been waiting 5 days for my order which should have arrived the following day! I think a new parcel company is required.
Accordingly I would not recommend until delivery is addressed.”
Hi Peter,
We can see Royal Mail did attempt to make delivery and left you a card, as nobody was in, for you to re-arrange delivery. Please contact us so we can assist you with this
Dear Osama Abdullah, Thank you for your review. We can see you placed an order with us on January 23rd, 2024, at 0:30am, and we shipped it 7 hours later the same day. Please could you contact us to confirm you have entered the correct address and postal code, because any wrong input could end up with the item being returned to the sender? We have tried to call you and left a message.
“I ordered my meds on 1-2 delivery and it took 5 days, I emailed and got no reply and had to go to a pharmacy to get now I have double. I will not use again”
“One order received fine, one order not received, no confirmation email although money taken. No response to email.
Update: I have now had a response to my review, been asked to change my review and sent tracking of the order which did arrive l
Still have not received the order in question. Still no email response, item or refund.”
Dear Sarah,
Thank you for your review. However, we can see you placed your order on the 19th on 2nd class royal mail service and it was delivered within 48 hours, All tracking information was provided and a photo of your item was sent to the address you gave us on check-out. Please, would you like to contact us to clear up any confusion?
“Paid for expedited delivery but they didn’t dispatch my item for 6 days. I had to chase them and they said words to the effect of ‘oh we’ll look into it’, ignoring my request for a refund on the shopping charges. I have chased multiple times since but they are just ignoring. Won’t be buying from here again.”
Hi Sean,
Thank you for your review. Please note that the reason for the delay was your shipping information missing from your address when you checked out, hence the delay.
Hi Trevor,
Thank you for your review. We can see your item has been delivered. According to the tracking information, have you checked with any family members in case they may have taken the delivery in for you and maybe left it to one side?
Hi Paul,
Thank you for your review, We are sorry to hear that your item arrived late via Royal Mail. Whilst we do all we can to ensure all orders are shipped from our premises ontime, there are times that the delivery service has let us down, which is out of our control, and we apologise that we did not meet your expectations on this occasion.
“Very disappointed with the service, got sent wrong item I requested and paid for, I got an item that I could of bought at local pharmacy and not paid an extortionate price for delivery, total rip off”
HI Steve,
Thank you for your review. I can see you placed an order for Night Sleep Aid 50mg Tablets 20s, and it clearly states in bold letters, ''Brand may vary'' we are sorry that we did not meet your expectations on this occasion Please feel free to contact us via phone or email and we can resolve this issue for you.
HI Suraj,
Thank you for your review we can see you have placed multiple orders that all have been fulfilled and delivered. we do not have anything on record to show any cancellations. Please do get in touch with us so we can better assist you to help you resolve any issues you may have.
Hi Elizabeth,
Thank you for your review. Whilst we do all we can to ensure our prices are as low as possible with daily checks, there may be occasions where we can not always be the cheapest However, based on the product you have purchased, I can see we are very competitive on the NiQuitin Clear Patch.
“I ordered Emla 30g but I got Emla 5g. I paid £19.99 Pound for 30g. Therefore I want a Refund. What you did to me is called Stealing. I don't like it so Refund me my Money Bank. Thanks”
HI Abel,
Thank you kindly for your review, We have checked your item and, looking at the dispensed barcode scanner, the item you have received is what you ordered. Please do get in touch so we can better assist you and clear up any confusion based on your checkout cart or invoice, as we are here to help and resolve any issues promptly.
“Promised and paid for next day delivery. Didn't arrive. Emailed Customer Service to obtain postage refund and ignored, called Customer Service and promised call back, ignored again. Avoid this seller, plenty of better choice”
HI Rupert,
Thank you for your review. We can see you placed an order on 23 December 2023 at 10:19, which was delivered within a few days of your order. Please do contact us so we can clear any confusion.
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
“Advertised 30 sachets, boxes where only 20 sachets, very confusing, parcel got delivered to wrong address. When I asked for help I was dismissed, bad service, confusing advertising of product, complete rip off”
Hi Marina Woods,
We can see that you have selected the 20s from the options on check out please visit this link for more clarity to clear any confusion and the order below: https://online-pharmacy4u.co.uk/products/laxido-orange-macrogol-laxative-sachets-sugar-free-30-sachets
Its clear on the screen you must choose either 20s or 30s we can confirm we do have these ready to ship if you wish to purchase the 30
“The product advertised was not the product received. I ordered and paid for a brand product but received a generic which is much cheaper. On contacting Pharmacy they were very unhelpful.
This is false advertising and I have referred this to trading standards.”
Hi Kay,
Thank you for your review.
We are sorry to hear this, as the prescription product you purchased was exactly what you added to the basket on check-out based on the product description and image clearly indicating the full description.
We do have many branded items, as well as a wide range of other items. If you wish to take a look at the product range within that category, we are sure to have the item you may have been trying to find.
“Ordered 3 items, on the day of shipping 2 items which were shown as in stock were not sent due to being out of stock! No attempt to contact me to advise. Very poor service”
Hi Carl,
Thank you for your review. We are sorry we ran short of meeting your expectations on this occasion. We did email you to explain that the particular item you had ordered went out of stock at the time of ordering so we refuned you and sent you an email confirmation at the time.
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
“Took over a week but paid 48 hour delivery. Had to email twice to chase up where my items were and after 7 days they were “still with prescriber” emails read like a scam, won’t use again.”
Hi Ella,
We are extremely sorry to hear that Royal Mail has taken much longer than usual to deliver this item to you. Whilst we work around the clock to ensure all goods are safely & securely packging and dispatched on time, unfortunately the actual shipping part is beyoung our control espcially during busy periods such as bank holidays, and the festive season such as Christmas which is fast approaching.
Posted 5 months ago
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
