“My stuff still hasn’t turned up even though I had a 2 day delivery, it has been over 2 weeks. You said I had not uploaded pictures (thought I had) but only told me that when I asked where my product was. I have ordered the same product from a similar website and got it in 2 days”
Dear David,
Thank you for your review. the reason your item is delayed is beacuse you have not given us the full address to ship too, We have emailed you and tried to call you multiple times. When you checked out, you only gave half the address, hence why your parcel has been returned to us Please do contact us so we can help resolve this for you.
Posted 1 month ago
Dear David,
We can see your order was delivered to you Looking at the photo, it has been put in a safe place for you Please contact us and we can re-send you the tracking and the photo so you can see the location at your property. Please contact us so we can help resolve this for you.
“Goods arrived very poorly packed and items missing. The company blamed the delivery company and did not offer a refund for items missing/damaged.
Very poor indeed.”
Dear Jan,
Thank you for your review. However, as this was a business-to-business transaction, we cannot be held responsible for the 3rd party shipping or courier company that you had arranged to collect the goods from our premises, due to the heavy weight and size of the order.
We securely packaged everything professionally and emailed you the images, and confirmed the departure of goods, as your shipping / courier company had also checked the goods before they left our premises.
Goods in transit are the responsibility of the company you had sent to collect the goods; clearly; they are at fault. If we had shipped the items, then it would be our responsibility, not yours, for any damages or losses.
We are sorry for any inconvenience caused to you by the company you chose to collect the goods on your companys behalf.
Dear Sarah,
Thank you for your review. We are sorry to hear this. We noticed that you manually selected the postage on check out and applied this to your order, as it gives you the option to have the item sent Royal Mail Tracked 24/48 and you had selected Tracked 48 when it was not required as it was free shipping, We have refunded you this postage for you.
“I have ordered from this website Aptamil Pepti which has arrived almost in two weeks time where when the order was placed I have been informed that the order will arrive between 3-5 working days. Very disappointed as I have emailed and asked for updates and no reply so far! At the same time , ridiculously, after two weeks the order arrived and guess what , I received Aptamil Pepti 2! If I wouldn’t ordered with a different pharmacy I would have not had the right formula for my baby to feed on time !
Very disappointed, I will never order again nor recommend to anybody.”
Dear Lenuta,
Thank you for your review. We have looked into this matter, and we apologise for the delay caused by royal mail. We can see that we only just received an email from you a few hours ago regarding this, and we have fully refunded you. We apologise for any inconvenience caused. We can see you did order a pepti 1 and pepti 2 was shipped to you in error. Please do get in touch with us should you have any further questions.
Dear Lynda,
We are extremely sorry to hear of your review. We did send you exactly what you ordered, which was Colomint Peppermint Oil Capsules 0.2 ml Enteric Coated (84 Capsules) They were exactly what were listed in the description. Please contact us so we can help clear any confusion, as your custom is extremely important to us and we are here to help resolve any concerns or issues you may have. We have also also emailed you also and look forward in you email or call back to us so this can be resolved for you.
Hi Tom,
Thank you for your review.
Could you please contact us, as we do not seem to have any emails in relation to your order. We have checked your order and can see that we have scanned and sent you 2 boxes and the particular batch of items we shipped is dated February 25, 2025. Could you please contact us so we can help resolve this issue for you and help resolve & clear any confusion.
“They send me the wrong order, the cheapest pills and not the ones I payed for.
Now they don’t answer to me to do the return form.
I do not recommend.”
“In their wisdom they decided to hang on to my order without telling me they had a query with address because it had no door number. Very odd as many UK addresses do not have door numbers. They did contact me, it was only when I called to chase my order that I was told. It took nearly 2 weeks for my order to turn up. Absolutely unacceptable and no whiff of an apology for wasting my time but waiting for order and having to make a phone call. WOULD NOT RECOMMEND”
Dear Jenny,
Thank you for your review. We did try to contact you on a few occasions but got no answers, The reason for the delay was due to incomplete address on your checkout; hence the delay. We can see that when you did contact us back, we updated the missing details, which then enabled us to be able to ship your items. We do apologise for any inconvenience caused.
“Made an order didn’t get what I ordered description of what I ordered isn’t very clear said x 3 but that’s not what I got asked for details to return but no reply”
Dear Debbie,
Thank you for your review. We can see that you only selected 1x capsule on the selections tab as this gives you the options for 1x capsule, 2x capsules, 3x capsules:
please visit here: https://online-pharmacy4u.co.uk/products/fluconazole-thrush-relief-capsule-3-x-150mg-brand-may-vary
We hope this helps clear up any confusion.
“I use private services. I am on Metformin for few years. I paid £84.49 for four boxes as I am going away. I was waiting one week for the order. I have not received any emails. Once I contacted them they emailed me saying my order was rejected. They issued refund £79.49 as they charge £5 for rejections on their behalf. Nice way of making goooood money!!!!!!!!
Also they checked GP's records called Summary Care Records without my permission.”
“My order arrived smashed, I replied and sent an email back saying that I wondered whether they could resolve the problem either with a refund or another shipment. They replied saying that this was entirely my fault and that they would not accept responsibility. This is extremely poor service and completely unacceptable .As a matter of emergency I had had to quickly source my product from elsewhere, then proceeded to respond in hope of further action unfortunately no action was taken. I will not recommend this company!”
Dear Amanda,
We are sorry to hear your item arrived damaged, We have now refunded you for this item, Please do get in touch with us by phone or email so we can arrange for a replacement to be sent out if you wish?.
“Product was leaking when I received it. I have asked to return it and a refund as I'm entitled to by law. Your member of staff said I’m not intiteld to a refund as it was impossible for the product to leak and implied that I had damaged it on purpose. The general pharmaceutical council are now dealing with my complaint.”
Hi Tendayi Shadreck,
Thank you for your review We have checked with Royal Mail tracking and GPS and found that it has been delivered to the address you provided on checkout and delivered to this address, Please check with a family member, as they may have taken delivery of your item and not informed you. Please contact us so we can help get this issue resolved for you on: 01623 572757
HI Pam,
Thank you for your review. We can see 2 items were delivered to you; could you please contact us so we can resolve this issue for you as your custom is extremely important to us.
Hi Paul Jennings,
We can see you placed an order for smoking patches, not medication, and your order was for 7 patches, which we sent to you.. Please could you contact us as we are confused to which medication of 3 boxes you are referring to so we can help resolve this issues for you immeditately and to clear any confusion.
HI Daniel,
We are sorry that you are not happy with the Royal Mail delivery service. As we can see the item took 2 days to arrive based on the postage service you had paid for on check out.
“Paid for 1-2 day delivery for my son’s formula as he suffers from CMPA, it’s been a week and I still haven’t received my package. Contacted pharmacy4u via email and they told me they chased it up with Royal Mail and it would be with me on the 5th, it’s now the 8th and still nothing. I’m lucky I received my son’s prescription of it as I purchased this as a last resort as boots are useless at ordering his formula in on time when I put the prescription through, and 111 couldn’t help with an emergency prescription, I was depending on this to arrive otherwise I would’ve had no formula for my 4 month old son, it’s appalling especially when it tells you if you order within a certain amount of time you get NEXT DAY DELIVERY, I’ve asked for at least a refund on my delivery fee but after still not hearing back I feel I deserve more, the panic and stress I’ve had all week making sure my son doesn’t starve because everyone I’ve turned to has failed to help us, I would’ve had to resort to giving him a formula full of lactose which would’ve ended up in a hospital trip. Appalling.”
HI Shauna,
We are extremely sorry to hear this, We have re-shipped this item out again but we are worried maybe the address you entered on check-out may have been incorrect. Please contact us to confirm the delivery address so we can resolve this issue.
