“My substantial order was placed and after no communication for a week, I enquired when would I receive the order, to be told it was out of stock and they were having trouble getting it. I then asked them to cancel it as I would get it else where. Three working days later I contacted them to ask where my refund was and about an hour later I got notification that it was posted. My emails were then responded to with postage had already been made.Tracking showed that Royal Mail didn’t receive it till 2 working days later.
As I have purchased it else where, I asked for them to cover postage and give a full refund due to poor customer service (not acting on emails) and I would return the order; and they say I have to cover postage.
I’ve requested for this matter to be referred to management and I’ve received no response. When I ring, I’m told to email and that the mail box is full.
Very poor service. I wouldn’t advise you to take the risk that all goes smoothly.”
Dear Joanne,
Thank you for reaching out and sharing your concerns. We genuinely appreciate all feedback, as it helps us improve our service.
We’re very sorry for the inconvenience and frustration you've experienced. We'd like to clarify the situation regarding your order:
Your original order was shipped promptly, but unfortunately, it appears to have been lost in transit by Royal Mail—something that is unfortunately outside of our control. Once we became aware of the issue, we immediately dispatched a replacement order to ensure you still received the items.
Given that a replacement was sent and tracking confirms it was delivered, we are unable to offer a full refund with return postage, particularly as the product was ultimately supplied. However, we do understand your frustration around the initial delay and communication, and we’re actively reviewing our internal processes to ensure this doesn’t happen again.
We regret that your review does not reflect the full context of the situation, including our efforts to resolve the issue as quickly as possible once it was brought to our attention.
If you would still like to return the product, we are happy to process a refund once the items are received back in resalable condition. We ask that the return postage be covered in line with our standard return policy.
Thank you again for your feedback, and we’re truly sorry your experience fell short of expectations.
“Very disappointed. I ordered glucosamine tablets and that is what appeared on the order confirmation and delivery note. However you sent capsules which I cannot take. It would have been nice if you offered a refund instead of coming up with excuses.”
Thank you for your feedback.
We’re sorry to hear that you were disappointed, but we would like to clarify that the item you received — Valupak Supplements Glucosamine Sulphate 500mg 90 Tablets — is exactly what was ordered and listed on both your order confirmation and our product listing.
Valupak may label these as "tablets" even if the format resembles a capsule, which can understandably cause confusion. However, we can confirm that the product shipped is correct and matches the item you selected.
If you are unable to take the product due to personal preference or medical reasons, we recommend reaching out to our support team — we’re always happy to help where we can.
“Paid for express delivery and got delivered 2 weeks later.. tries contacting customer service but no luck there as nobody gets back to you. Be careful ordering from this place.... they're a scam”
“They advertise next day delivery if you order within x hours. I did that and paid the premium delivery charge however they didn’t even ship it out till the next day so it actually arrived 2 days later. I tried to talk to them about it and they kept dodging the question about when they had posted it and tried to blame Royal Mail and eventually they just stopped responding altogether. It was something I needed urgently so bought off them because of their next day delivery promise so I just felt missold and then fobbed off.”
“Worst customer service I have ever had.
Only sent half the order.
Four weeks later, they still refused to send the rest.
On top of that, there is an discrepancy in their item description of an active ingredient. I enquired into the discrepancy, I got a default "Brands May Vary".
I asked if I could start a returns process due to this issue. That has also been point blank ignored.
Thankfully, I paid for this service on credit card so at least I can claim it back via this method.
Finally, thank you to the team at reviews io. They confirmed my order and allowed me to leave a "genuine" review because Onlien Pharmacy 4U never actually invited me to leave a review. I wonder why?
I also wonder if all the other people on another popular review site got an invitation to leave a "genuine" review.
So to wrap it up, if you get what your ordered. Looks like you'll have a pleasant experience.
If you have any issues, no one at Online Pharmacy 4U cares, even if they only ever sent half of your order.”
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that you feel let down by our service.
At Online Pharmacy 4U, we take all customer feedback seriously and aim to resolve every issue promptly and fairly. While we regret any confusion caused, we would like to provide some clarification:
Partial Order Delivery: In some rare cases, items may be dispatched in separate parcels depending on stock availability or product type (especially regulated items). We always aim to communicate this at the time of order or follow-up directly if there is a delay.
Active Ingredient Clarification: All products we supply are licensed UK medicines. In accordance with pharmacy regulations, our listings clearly state "brand may vary" — which means while the active ingredient remains the same, packaging or brand may differ based on availability. This ensures we can continue offering timely delivery of high-demand products.
Returns & Customer Support: We are sorry if your return request was not handled as swiftly as expected. We do request that returns are initiated within a specific timeframe and with items unopened, in line with pharmaceutical guidelines. If your request was missed or delayed, we sincerely apologise.
Review Invitations: We do invite verified purchasers to leave reviews, but not every customer may receive a prompt if an order is still in dispute or pending further communication. We fully support transparent, honest feedback and appreciate platforms like Reviews.io that help facilitate this.
Please rest assured that the majority of our customers do have positive experiences, as reflected in the thousands of successful orders we fulfill every week. That said, we know we’re not perfect — and we take feedback like yours seriously to help us improve.
If your issue remains unresolved, we kindly ask you to contact our management team directly at [insert direct support email] so we can personally assist and bring this matter to a proper resolution.
Thank you again for your comments.
Dear Harpal,
Thank you for reaching out. I'm sorry to hear about the issue with your cancellation request.
If you contacted us before the order was dispatched, we completely understand your frustration. Could you please forward us a copy or screenshot of the original email you sent, including the date and time? This will help us investigate what went wrong and ensure it doesn't happen again.
In the meantime, we’ll review your case and do our best to resolve it fairly. Thank you for your patience.
HI Yussuf,
We can see your order was delivered to you within 2 days. Please could you check with household members, as they may have taken the item in on your behalf and perhaps forgotten to let you know?
“You showed goods in stock and you let me order them, only to find out the goods were never in stock and you tried give me other goods which were not ordered or wanted.”
Dear Rory,
Thank you for your message, and I’m very sorry for the inconvenience caused.
We understand how frustrating it must be to place an order expecting certain items, only to find out they weren’t actually in stock. This certainly isn’t the experience we aim to provide. It appears there was a stock discrepancy at the time of your order, and in an effort to avoid further delay, an alternative was offered—though we completely understand this may not have been what you wanted.
Please rest assured we’re looking into how this happened so we can prevent it in the future. If you haven’t already received a full refund or resolution, we’d be happy to arrange that immediately.
Thank you again for your feedback and your patience.
“Wouldn’t recommend at all! Ordered Virasoothe Spray for child with chickenpox and paid extra to get it quickly. Didn’t arrive for several days which was totally no good for child who was needing it immediately!”
Dear Margaret,
Thank you for your message, we can see you placed your order on Sunday 13th , April at 10:30am and your order was delivered to you on Tuesday 15th, April 14:44pm, so this was delivered within the 1-2 working days' time? We are sorry you have left a negative review.
“Ordered Compression socks on 24 hr delivery
Did not get them and chased 10 days later
No explanation given for lateness and wandered if I would have recieved if I had not chased
Asked for refund of £4.95 24hr delivery cost & no response recieved
Would not recommend at this point and very unimpressed with customer experience and made no effort to put tghings right
I dare you to show your CEO this feedback”
Dear Jon,
Thank you for your feedback, though we are sorry to see your review does not reflect the actual handling of your order.
We would like to clarify that your order was processed correctly and dispatched on time, in line with our service standards. We have also provided accurate and timely instructions on how to access the correct side of our website, including the direct links to sign in, reset your password, or register a new account—ensuring full transparency and support throughout.
It’s disappointing to see a public review that doesn’t reflect the facts of the situation, especially when we made every effort to assist you efficiently. If there is any outstanding issue or confusion, we would still be happy to resolve it directly—please don’t hesitate to reach out
“Ordered a cream, they sent me a different cream they claim is a replacement for when they are out of stock as they have the right to. My child reacted to this amazing suitable replacement which I didn’t ask for. Poor services. Place your orders with a reputable pharmacy. I will not order again”
Dear KC,
We would like to clarify that the product listing clearly stated “brand may vary”, which means while the active ingredient and strength remain exactly the same, the brand or manufacturer may differ slightly depending on availability. This is standard practice across pharmacies when products are clinically equivalent and licensed in the same way.
Please be assured that we never substitute with a product that differs in active ingredient or intended use. However, we do understand that sensitivities can vary, especially with children, and we’re truly sorry this caused any concern.
We always strive to provide clear information, and we’re happy to answer any questions before dispatch. Should you wish to order in future and prefer a specific brand, please contact us in advance so we can confirm availability.
Kind regards,
Customer Support Team
Online Pharmacy 4U
Dear George,
Thank you for your message. We’re sorry to hear that you are unhappy with the item you received.
We would like to clarify that the product listing you ordered from does state that “brand may vary”. This means while the packaging or manufacturer may differ, the item provided contains the exact same active ingredient, strength, and intended use as the product shown.
This is a common practice in pharmacy to ensure availability, especially during periods of high demand or stock fluctuations. We only ever substitute with products that are clinically equivalent and fully licensed.
We appreciate your understanding, and if you have any specific brand preferences in the future, you're welcome to contact us before placing your order so we can advise on availability.
Kind regards,
Customer Support Team
Online Pharmacy 4U
“ear Pharmacy4u
I hope you are well.
I ordered a shipment of deodorant spray last Friday.
I waited for the shipment to arrive from Royal Mail but it never arrived.
The postman never knocked on my door. Today I was surprised by an email that the shipment was delivered. But I haven't received it yet.
I contacted Royal Mail and they told me that the shipment was left at the location now. However, I asked the neighbors and searched around the building but didn't find anything.
Please send the shipment again or refund the money, please.
Thank you for your understanding.
Order #91238
Royal Mail tracking number:
VF308228565GB”
“They sent me a faulty product and have not answered my concerns despite emailing several times.
This shows that this is not a reputable provider and I would avoid it at all costs!”
Dear Tam,
Thank you for your review. Please note that every transaction automatically emails you a confirmation of purchases, so you will have a copy in your email if you have provided one on checkout. Also, please ensure you check your junk folders, as they can arrive there at times. We can see that, looking at your order, you did not on this occasion provide us with any contact information. Please reach out to us so we can assist you.
Dear Janet,
Thank you for reaching out. We're sorry to hear that your experience did not meet your expectations. After reviewing your order, we can confirm that the correct item was dispatched as per the details on your delivery note and our system records.
We always strive to ensure our customers receive exactly what they ordered. If there has been any misunderstanding or if you'd like further clarification on the product received, please let us know. We’re more than happy to assist and resolve any concerns.
We value your feedback and hope we can restore your confidence in our service. Please don’t hesitate to reach out if you have any further questions.
“Item was lost by royal mail when asked for a replacement got strung along for 2 weeks and after many emails told it was my fault for not completing the address form correctly even though royal mail had attempted one delivery. Very poor customer service go elsewhere.”
HI Sam,
Thank you for your review. Please note it is your responsibility to ensure you enter the correct address on checkout as you have the flat number missing on your order, hence why Royal Mail only attempted to make the delivery and could not for this reason
If you could send us your correct address, we can arrange this to be re-shipped for you.
English