Hi Iwona,
Thank you for your review. We are sorry to hear the denture repair kit is not working for you. Please contact us so we can resolve this issue for you.
Hi Michael,
Thank you for your review. We can see your order has been shipped and tracking information has been sent to you. Please could you contact us, as in many cases when this happens, it's due to a few reasons, but mainly the incorrect address on checkout, We are happy to assist you to get this resolved, and we look forward to hearing from you so this can be resolved.
Hi Andrew,
The product you ordered was Diprobase Advanced Eczema Cream 500ml and after our conversation, we explained that we had run short of this item and could send you Aproderm in which you were happy to accept and we reimbursed you the difference. Please do call us to clear any confusion you may have, as this is not a true representation you have left in your review.
“No stars.wont wont buying from them again.paid extra postage for 1 /2 days delivery.after 8 telephone calls it arrived a week later.no apologies not even a ring back.”
Hi Linda,
Thank you for your review. We can see you placed an order on the 6th September in which we shipped to you express, we are sorry it did not arrive on time due to Royal Mail delays, but we can see it has been delivered to you now. Please feel free to call us so we can clear up any confusion.
HI Kris,
The item you ordered did clearly stated that the was suitable for vegetarians, and it was exactly what you ordered. Please call us to clear up any confusion, as we are here to help.
“Please advise regarding order#26506 which has been paid for but not received. No response from phone call or email! Will escalate with relevant authorities if this is not resolved and continue to post on here”
Hello Caroline,
We have tried to contact you via phone and have also emailed you requesting further information as the item you have purchased is a prescription item, and from time to time we do require further information to ensure we can prescribe this to you safely. We understand this may cause a delay, but please do respond to us so there is no further delay via email or phone call.
“Placed and order .. immediately realised I’d ordered the wrong thing .. only way to contact by email … sent an email straight away saying I’d ordered the wrong thing and need to change or cancel the order ….. the order was sent out anyway and I was told I couldn’t return it as it was on the list of non refundable items. I understand that but tried to cancel as soon as I ordered and before it was sent out! I’m now £200 out of pocket with an order that is no good!!!”
Hi Phillippa,
Thank you for your review. Unfortunately, the order was already dispatched and could not be stopped; it was already shipped. We do apologise to you as per our email to you reading this item in particular, as some items under our terms and conditions are non-returnable due to obvious reasons such as hygiene & safety.
Hi Katrina, Thank you for your review. We can confirm we shipped you exactly what you had ordered, which was Nutramigen 1, and it was delivered to you the very next day. Please contact us if there is an issue, as we would like to get it resolved for you. Maybe you ordered this by mistake?. call us on 01623 572757
“Still awaiting delivery - you are very badly let down by the execrable " service " from Royal Mail - vital , I think , that you change to some other agent .”
Hi Kenneth,
Thank you for your review I can see you placed an order on August 23rd, paid for 2nd class postage, and received your item within 3/4 days, including the weekend as Royal Mail does not deliver on Sundays. We apologise but please, if you require your item much faster, may we suggest you use the next day service?
“Was advised my order would be delivered next day by paying £4.95. It took 3 days for them to dispatch the order, then it was another day for delivery. I contacted them twice - no acknowledgment or reply in any format 1 week on.
I needed the order prior to going away. I was let down. There were plenty of other providers who would have delivered within the same timescale for FREE.
Do not believe the pop-ups about ‘qualify for next day delivery’ or their 24/48 delivery service, and do not place any faith in customer service, because I received none at all.
Will not use Pharmacy 4U ever again.”
“Paid next day delivery; took four days and wasn’t what was ordered. Told I’d be refunded half cost of postage, this hasn’t happened. Product that was sent was half the price of the one ordered. Total con.”
Hi Janice, Thank you for your email. We can see you placed an order for chloramphenicol, and as per the description on the advertisement in bold stating ''brand may vary, the item and the ingredients are exactly the same to treat infected eyes. Please contact us so we can clear up any confusion, and we do apologise for any inconvenience caused.
Hi Jon,
Thank you for your review. Please note that all prescription items can take up to 24-48 hours to prescribe during busy times, and we did ship your item tracked 24 by Royal Mail. However, we do apologise that it arrived late, Please contact us so we can resolve this with you, as your custom is important to us.
Hi Ravi,
Thank you for your review, please note on all prescription items (POM) they can take 24/48 hours to prescribe then we ship immediately we can see you did receive your medication within 48 hours of your item being dispensed. Please feel free to contact to clear any confusion.
“Very overpriced compared to other online retailers selling the same stock. Make sure you read the small print when you order, they may substitute items without telling you in email confirmations and then won't take returns.”
HI Rebecca, Thank you for your review, While we try to be as competitive as possible, there are occasions when we are not able to compete against some of the big brands, but generally, we are around 15–35% cheaper on many items across our site, with a huge range to choose from. We are sorry we did not meet your budget on this occasion.
“Not good I’m afraid. Took around 8 weeks after payment was taken for my order to arrive. I was never contacted about it, so chased it numerous times myself. Each time being told to allow a while longer and that my order wasn’t in stock. The last time I rang approx a week ago the person I spoke to said there was loads in stock they had mine and didn’t understand why I had been told otherwise. So not the best experience I’m afraid.”
HI Rachel, Thank you for your review. We are sorry for the delay, as we mentioned to you via email and a follow-up phone call, we clearly explained that there is a major UK wide shortage of the item you had ordered and there would be a delay, so we offered you a refund or the chance to wait, and you said you were happy to wait. Please contact us so we can clear up any confusion for you, as we are here to help and assist you.
“They send the wrong order then expect you to send it back and pay postage asked how to return email ignored asked to send correct order or refund my money they replied they are still waiting for me to return
customer service is a joke i have given up hope of getting my correct order or a refund and will donate the unwanted Glycerin to a care home Dont waste your time and money plenty of other on line pharmacies”
HI Linda, Thank you for your review I can see we had shipped you what you had ordered, Care Glycerin Lemon & Honey with Glucose 200 ml, but you wished to change this, and we had emailed you a returns label as you were not happy, Please feel free to call us so we can help resolve this issue for you on 01623 572757 and have your order number ready so we can resolve this for you.
“Our vet gave us a prescription for our horse, but it was human drugs so couldn't order on line. I rang the order in and emailed the prescription as requested. Then the same night (Monday) I got an email from the prescriber asking how old I was and had I had the medicine before! I emailed back saying it was for our horse and that I had sent in the prescription. Then I heard nothing, so on the wednesday I rang in and was told to email the prescription to the prescriber " They're prescribing now". The website says despatched in 48 hrs, I received a week and 2 days later. Communication is terrible and automated.”
HI Jean,
Thank you for your review. We had asked the age of the animal and if the animal had previously had this medication, and we do need the original prescription to ship the items out. We are sorry you had to answer these questions, but we have to ensure the end user's safety at all times. Please feel free to call us so we can clear up any confusion if you are in any doubt.
“Supplied goods with 8 days remaining on use by date which is unreasonable. Complained but dismissed, not willing to offer any refund or reimbursement. Really unhelpful, and left feeling scammed. Won’t be using again.”
Hi Gavin, Please feel free to call us, as we are here to help. I can see the item you ordered has a manufactured date & expiration date and a use-by date. as you are looking as the manufactured date as its mm/yy format and your looking at the wrong date please contact us so we can clear any confusion for you
“Placed an order over a week ago still not received the private prescription and have yet to have a refund even though i have contacted them on several occassions, cannot afford to loose the £180 and will be happy to take it further if the refund isn't arranged.”
Hi Ester,
Please note that your item was delivered, as you can see here via the tracking details: https://www.royalmail.com/track-your-item#/tracking-results/QW487610511GB
As per your email below, you emailed us to state you were happy to wait as this item is on the nationwide stock shortages list.
below is copy and paste of your email:
Hi
Tbh i've waited for over a week so i don't see why another 24/48 hours is going to make a difference, please can you refund me the amount as discussed on Monday.
Thanks
Ester
Ester Williams
