Dear Jack,
We can see you placed your order on the 28th Sep and your order was received/delivered to you on the 30th? please do contact us to help you clear any confusion.
“Item delivered was not what I ordered or was advertised. Have been emailing for 9 days with no resolution so far. I have asked for a refund as per their policy or refunding if their error and keep getting emails duplicating what they have already said. Have tried calling and nobody ever picks up the phone. Terrible customer service and I would give minus stars if I could.”
Dear Dawn,
We would like to thank you for reaching out with your concerns.
I understand your frustration and want to clarify the situation. The description in our listing did mention that the brand may vary. This variation is due to nationwide shortages, as manufacturers are not always able to supply the same brand consistently.
However, please rest assured that regardless of the brand, the product contains the same active ingredients. It will effectively treat the same symptoms as the brand you are familiar with.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
“Website showing items incorrectly, resulting in the wrong item being ordered / received. Extremely unhelpful customer service team with no offer of free replacement. Your own error to be fair, I shouldn’t have to pay for your insufficient website design. Highly DO NOT recommend anyone to use this company.”
Dear Katy,
we can see you placed and ordered for BD Micro-Fine Ultra Pen Needles 8mm (31g) 100 Needles, and this is what was delivered to you? Please do contact us so we can assist you in this.
HI Sam,
We can see you placed your order on the 15th of September and it was delivered to you within 3 working days. Please contact us so we can better assist you.
HI Sandra,
We can see you placed your order 8th Septmeber and the item was delivered to you within 3 days. We have emailed you again the tracking and confirmation of delivery.
“Wrong product delivered to me. Commenced refund process but absolutely useless.
Non functional returns process - no reply to email and no answer to phone calls.
Product posted back to Pharmacy 4U, Royal Mail tracked, with all details and refund request.
No refund received.”
Dear John,
Thank you for your review, As per your email confirmation, the full refund was paid back to the card you had originally made your purchase with, Please do contact us if you need further assistance, as we are here to help.
“They will not replace the incorrect item that they delivered, which I didn’t spot until I opened the package, as the details were not clearly marked on the outside.”
Hi David,
We are sorry to hear this. Please send this back to us while we send you a replacement and the faulty item we can send back to the manufacturers to review. We have made a note on your order; please do get in touch with us so we can resolve this asap for you.
“I ordered Almased lactose free as I have a severe lactose allergy I have been sent Almased almond which is not lactose free, I rely on meal replacements as due to surgery I cannot have solid food, so now I have a delay while I source the correct product which means I shall be without … I do feel more care could have been taken as it was clearly labelled lactose free on the order, so it’s distressing that I shall be without my food source which keeps me going. Please let me know how I return Not happy. Tanya price I have emailed but no reply please contact me”
Dear Tanya,
Thank you for your review We have emailed and left you a voice message, as the item you ordered was Almased lactose free and this is exactly what was delivered., We can do other versions of this if you wish? Could you please make contact with us soon so we can resolved this for you.
“I ordered intensive eye drops from these people and they sent non-intensive versions, insisting that they are the same. The boxes are clearly marked differently and have different ingredient and are 100% not the same. Never got a full refund from them. Would avoid like the plague.”
Dear Tony,
We can see you placed an order for: Evolve HA 0.2% Intensive Eye Drops - 10ml in which you then call once received the order to cancel and we refuned you in full on 5 August 12:46pm as you claimed this is not what you wanted and you ordered by mistake. However, thank you for your review.
Dear Anonymous,
Thank you for your review; however, we do not have any record of your transaction, so we feel you most definitely do have the wrong pharmacy.
“Still haven’t received my package. Tracking states it’s with Royal Mail, but no further information. I’m being asked too early to rate my purchase! Unless I never receive it, in which case, very poor is a very inadequate review.”
Dear Mark,
We can see you placed an order on 12/08/2024 09:33 and it was delivered to you with 2 days. Could you please contact us so we can clear up any confusion for you as the item was delivered to the address you gave us on checkout.
“The wrong medicine was delivered and I have been sending emails requesting for the right medicine to re-shipped, I am not receiving positive response. Telephone calls keeps going to NHS line. £35 worth of medicine is yet to be delivered to my address.”
Dear Bunmi,
We can see you placed an order on 12 August 2024 at 15:20 and we delivered this to the address you gave us at checkout 3 days later. Please contact us so we can help clear up any confusion.
Thank you so kindly for taking the time to email us. We are extremely sorry to hear that your item has not arrived. All deliveries are handled by Royal Mail and not by ourselves. We adhere to issuing all orders as fast as possible and we also do use the most reliable postal services currently available within the UK, unfortunately there are times that Royal Mail don’t always delivery on time such as on this occasion which often results on the retailer being blamed.
Please do bear with us whilst we also contact royal mail and do all we can from our self’s in the hope that we can resolve this matter within the swiftest time possible.
We want to thank you for your understanding and patience in this matter and rest assure your custom is extremely important to us.
“Wanted stuff to take away on holiday. Found this site and it clearly stated below the medicine that if ordered within the next 40 mins it would be delivered next day.
So, I ordered it on the friday and It didn't turn up until Tuesday where I was then away on holiday.
Their excuse is it need to be check by the pharmacist before it will be sent out.
Well state that clearly instead of saying it will turn up next day. Now I'm gona have to go pick this up from the post office once back and try send it back and get a refund.
Waste of my time.”
Dear Anonymous,
Thank you for your review but we do not have you on record as placing any orders with us. Are you sure you have the right company? Please do call us or email us so we can assist you in resolving this mystery.
“They substituted the product I wanted with an inferior alternative and I'm not happy. I have contacted them twice and have had no response. Very poor. 1 star because 0 is not an option. Will likely have to go into dispute via my bank.”
Dear Mark,
Thank you for reaching out with your concerns. I understand your frustration and want to clarify the situation.
The description in our listing did mention that the brand may vary. This variation is due to nationwide shortages, as manufacturers are not always able to supply the same brand consistently. However, please rest assured that regardless of the brand, the product contains the same active ingredients. It will effectively treat the same symptoms as the brand you are familiar with.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
“Misleading service - I had problems with generic versions of Candesartan, so ordered the proprietary version ""Amias" from Pharmacy 4U. My order and invoice confirmed a request for Amias, but I was sent generic Candesartan instead. I contacted Pharmacy 4U who said this wasn't a mistake as it says in the small print you may be given a substitute product.
I asked for a replacement, but no response. Very unhappy with the service provided !!”
Dear Graeme,
Thank you for your review, We are sorry to hear this, but we did clearly explain to you that Amias, was a brand of Candesartan and that the brand may vary from time to time, especially with this type of medication, due to nationwide industry shortages from the manufacturers, which is out of our control. Please contact us so we can help resolve this for you, as your custom is extremly important to us
Dear Shkelzen,
We can see you placed your order on 8 July 2024 at 16:41 and this was showing as delivered to you within 2 days please could you check your shipping address was correct on checkout?
“Please do not waste time on this company. I ordered a specific brand and without consultation was sent a generic one. Customer service is unobtainable by phone. I am awaiting an email response regarding the return of the items and a full refund.”
Dear Gloria,
We would like to thank you for reaching out with your concerns.
I understand your frustration and want to clarify the situation. The description in our listing did mention that the brand may vary. This variation is due to nationwide shortages, as manufacturers are not always able to supply the same brand consistently.
However, please rest assured that regardless of the brand, the product contains the same active ingredients. It will effectively treat the same symptoms as the brand you are familiar with.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
English