“Website advertised next day delivery, still waiting a week on. I've emailed to explain that as it didn't come next day I won't be needing, obviously no reply and still no milk.
And now you think the milk has been delivered and want me to give you a review 🤣”
Dear John,
Thank you for your review. Unfortunately, if you have made an error on your shipping address or given the wrong address on checkout, then the item will only be delivered to this address. Please check your delivery address to ensure this is correct.
“I ordered 9 bottles of Peptac liquid , I was sent six and charged twice once for 6 and again for 9 clearly I did not make two orders on the same day for a total of 15 bottles. I am an idividual not a Pharmacy. Despite the exchange of numerous emails Pharmacy 4U insist their system is faultless and its my mistake, I only had an acknowledgement of the payment for the 9 I ordered nothing about the additional 6 they charged for sent first, indeed at first they denied they had the order for 9”
Dear Phylis,
Thank you for your review. We can see you had actually placed 2 orders on June 3rd We have emailed this to you as you used 2 different e-mails at checkout. Please feel free to call us if you require any further assistance.
“I would never buy anything from them and never ever recommend to any one. They charged me £23.70 for 30 200ml in February this year and £118 / plus this July same size bottles. What would you call it.”
“Your asking for a review and i havent even received my order ? Maybe you could check where it is first. Now my emails are being ignored so not a good at all. Very poor”
Dear Ellie,
Thank you for your review we can see that Royal Mail have tried to deliver you item howver your address is missing a door number if you look at the address you have given us on checkout..?
“Never arrived and they still wont reply properly I ordered 2 items and they say they where delivered but still aren’t and no one is helping me get my items!!”
Dear Anya,
Please check your tracking we ahve emailed to you as you can see from the tracking and picture your item was delivered in to your post box: Your item was delivered on 15-05-2024.
“placed my order paid extra for express shipping which promised next day delivery, 8 days later nothing is dispatched let alone delivered. sorted the over the counter vitamins somewhere else and contacted the pharmacy with no response, finally they responded when I asked for a refund, got the rudest reply ever saying you’ll get the order tomorrow.”
Dear Ghada,
We can see that your item was delivered to you at the apartment address within the main reception Please check your tracking image, as its was accepted when it was delivered to you.Please do contact us directly so we can better assist you.
Hi Aisha,
We can see your item was delivered within 4 days. Have you checked with household members to ensure they have not taken in the package for you?
“Never received product. Royal Mail never received it. Took money. Emailed them and no reply! No refund! Scam website!!!!!!! Do not use this fake company”
Dear Kaylee,
We can see from the tracking number that we provided to you that you have received your order to the address you had given us on check out please do contact us to clear any confusion as we are here to assist you.
Posted 1 year ago
Dear Kaylee,
We can see your item was delivered to you on the tracking, and a photo was taken as you accepted the item. Please check your tracking information. You can see on the image your door number and a person accepting the parcel. Please contact us directly if you have any issues or require further proof, as we are here to assist you.
“On the cusp of a weekend / bank holiday I contacted online Pharmacy 4U / United Healthcare and ordered a tube of cream (cost £32.14 inc!) based on their assurance of same day posting. (3 May)
Procrastination and lies ensued, and only after I ultimately cancelled my order did they finally dispatch (arrival of medicine 9 May). I accepted the order as I cannot face the inevitable aggravation if I returned it! Shortly after this deal went belly up I simultaneously ordered from several other pharmacies hoping that one would be efficient. One was. It is hard to imagine a worse supplier than this operation!”
Dear Ivan,
Thank you for your email. We are sorry for the delay. as you placed your order over the bank holiday, Royal Mail was closed during this period. However, we can see that you did receive your order within 3 working days.
Dear Jessica,
We are sorry to hear this about your product, We have emailed you to send a replacement, and if we could have the original back, we could forward this to the manufacturers to review there product.
“Your Pharmacy didn't supply what I asked for, you sent an alternative but still charged me for the higher-priced item. Not greatly impressed. I don't expect to be using you again.”
Dear Des,
Thank you for your review We can see that the item you purchased clearly stated that the brand may vary due to nationwide shortages, as the manufacturer could not supply it, so we sent you a direct replacement, like for the like item, hence why the listing clearly display ''Brand May Vary'. Please do contact us if you have any further questions.
Hi Val,
Thank you for your review. The item you ordered clearly states that the brand may vary due to nationwide shortages of the item you ordered. Please feel free to contact us so we can clear up any confusion for you as your custom is extremely important to us.
Posted 1 year ago
Dear Val,
Thank you for your review, we can see you ordered an item that clearly states that the brand may vary due to shortages of this item within the UK market place.
“I've recently ordered four E45 itch relief creams aiming to get it delivered before my holiday, it didn't arrive before l go away when l came back which was 3 weeks holiday the cream still haven't arrive. I email to enquire about my order, and was told delivery is on its way. I received the creams 3 days later just to find there was two itch relief and two Normal E 45.
Again l email the company and was told they scan the wrong bar codes and it was their mistake and ask if l could return the cream to them. I accept and ask that I get a return label sent to me. The parcel however was not accepted by Royal mail because the codes can't be scans, Pharmacy 4U then asked l return it at a depot, they also didn't accepted it. I was also refused a refund of the difference in the prices of the creams.
I run my own business so to have this inconvenience was rather frustrating.”
Hi Loan,
Thank you for your review. We can see you placed your order, as it was processed and shipped within 24 hours. We are extremely sorry that there was a delay with Royal Mail. We can see the item was fully scanned throughout the journey to you and was received.
Please feel free to contact us so we can clear up any confusion for you, as your custom is extremely important to us.
English