“My order arrived smashed, I replied and sent an email back saying that I wondered whether they could resolve the problem either with a refund or another shipment. They replied saying that this was entirely my fault and that they would not accept responsibility. This is extremely poor service and completely unacceptable .As a matter of emergency I had had to quickly source my product from elsewhere, then proceeded to respond in hope of further action unfortunately no action was taken. I will not recommend this company!”
Dear Amanda,
We are sorry to hear your item arrived damaged, We have now refunded you for this item, Please do get in touch with us by phone or email so we can arrange for a replacement to be sent out if you wish?.
“Product was leaking when I received it. I have asked to return it and a refund as I'm entitled to by law. Your member of staff said I’m not intiteld to a refund as it was impossible for the product to leak and implied that I had damaged it on purpose. The general pharmaceutical council are now dealing with my complaint.”
Hi Tendayi Shadreck,
Thank you for your review We have checked with Royal Mail tracking and GPS and found that it has been delivered to the address you provided on checkout and delivered to this address, Please check with a family member, as they may have taken delivery of your item and not informed you. Please contact us so we can help get this issue resolved for you on: 01623 572757
HI Pam,
Thank you for your review. We can see 2 items were delivered to you; could you please contact us so we can resolve this issue for you as your custom is extremely important to us.
Hi Paul Jennings,
We can see you placed an order for smoking patches, not medication, and your order was for 7 patches, which we sent to you.. Please could you contact us as we are confused to which medication of 3 boxes you are referring to so we can help resolve this issues for you immeditately and to clear any confusion.
HI Daniel,
We are sorry that you are not happy with the Royal Mail delivery service. As we can see the item took 2 days to arrive based on the postage service you had paid for on check out.
“Paid for 1-2 day delivery for my son’s formula as he suffers from CMPA, it’s been a week and I still haven’t received my package. Contacted pharmacy4u via email and they told me they chased it up with Royal Mail and it would be with me on the 5th, it’s now the 8th and still nothing. I’m lucky I received my son’s prescription of it as I purchased this as a last resort as boots are useless at ordering his formula in on time when I put the prescription through, and 111 couldn’t help with an emergency prescription, I was depending on this to arrive otherwise I would’ve had no formula for my 4 month old son, it’s appalling especially when it tells you if you order within a certain amount of time you get NEXT DAY DELIVERY, I’ve asked for at least a refund on my delivery fee but after still not hearing back I feel I deserve more, the panic and stress I’ve had all week making sure my son doesn’t starve because everyone I’ve turned to has failed to help us, I would’ve had to resort to giving him a formula full of lactose which would’ve ended up in a hospital trip. Appalling.”
HI Shauna,
We are extremely sorry to hear this, We have re-shipped this item out again but we are worried maybe the address you entered on check-out may have been incorrect. Please contact us to confirm the delivery address so we can resolve this issue.
Hi Elaine,
Thank you for your email. We are sorry to hear this. We can see that you ordered: Cura-Heat Direct to Skin Back Pain Max Size 2s This is exactly what you ordered. If you wish to change your order, we can start a return notice and refund for you. If you wish, please do call us so we can do this for you.
“I have been waiting 5 days for my order which should have arrived the following day! I think a new parcel company is required.
Accordingly I would not recommend until delivery is addressed.”
Hi Peter,
We can see Royal Mail did attempt to make delivery and left you a card, as nobody was in, for you to re-arrange delivery. Please contact us so we can assist you with this
Dear Osama Abdullah, Thank you for your review. We can see you placed an order with us on January 23rd, 2024, at 0:30am, and we shipped it 7 hours later the same day. Please could you contact us to confirm you have entered the correct address and postal code, because any wrong input could end up with the item being returned to the sender? We have tried to call you and left a message.
“I ordered my meds on 1-2 delivery and it took 5 days, I emailed and got no reply and had to go to a pharmacy to get now I have double. I will not use again”
“One order received fine, one order not received, no confirmation email although money taken. No response to email.
Update: I have now had a response to my review, been asked to change my review and sent tracking of the order which did arrive l
Still have not received the order in question. Still no email response, item or refund.”
Dear Sarah,
Thank you for your review. However, we can see you placed your order on the 19th on 2nd class royal mail service and it was delivered within 48 hours, All tracking information was provided and a photo of your item was sent to the address you gave us on check-out. Please, would you like to contact us to clear up any confusion?
“Paid for expedited delivery but they didn’t dispatch my item for 6 days. I had to chase them and they said words to the effect of ‘oh we’ll look into it’, ignoring my request for a refund on the shopping charges. I have chased multiple times since but they are just ignoring. Won’t be buying from here again.”
Hi Sean,
Thank you for your review. Please note that the reason for the delay was your shipping information missing from your address when you checked out, hence the delay.
Hi Trevor,
Thank you for your review. We can see your item has been delivered. According to the tracking information, have you checked with any family members in case they may have taken the delivery in for you and maybe left it to one side?
Hi Paul,
Thank you for your review, We are sorry to hear that your item arrived late via Royal Mail. Whilst we do all we can to ensure all orders are shipped from our premises ontime, there are times that the delivery service has let us down, which is out of our control, and we apologise that we did not meet your expectations on this occasion.
“Very disappointed with the service, got sent wrong item I requested and paid for, I got an item that I could of bought at local pharmacy and not paid an extortionate price for delivery, total rip off”
HI Steve,
Thank you for your review. I can see you placed an order for Night Sleep Aid 50mg Tablets 20s, and it clearly states in bold letters, ''Brand may vary'' we are sorry that we did not meet your expectations on this occasion Please feel free to contact us via phone or email and we can resolve this issue for you.
HI Suraj,
Thank you for your review we can see you have placed multiple orders that all have been fulfilled and delivered. we do not have anything on record to show any cancellations. Please do get in touch with us so we can better assist you to help you resolve any issues you may have.
Hi Elizabeth,
Thank you for your review. Whilst we do all we can to ensure our prices are as low as possible with daily checks, there may be occasions where we can not always be the cheapest However, based on the product you have purchased, I can see we are very competitive on the NiQuitin Clear Patch.
“I ordered Emla 30g but I got Emla 5g. I paid £19.99 Pound for 30g. Therefore I want a Refund. What you did to me is called Stealing. I don't like it so Refund me my Money Bank. Thanks”
HI Abel,
Thank you kindly for your review, We have checked your item and, looking at the dispensed barcode scanner, the item you have received is what you ordered. Please do get in touch so we can better assist you and clear up any confusion based on your checkout cart or invoice, as we are here to help and resolve any issues promptly.
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