“Promised and paid for next day delivery. Didn't arrive. Emailed Customer Service to obtain postage refund and ignored, called Customer Service and promised call back, ignored again. Avoid this seller, plenty of better choice”
HI Rupert,
Thank you for your review. We can see you placed an order on 23 December 2023 at 10:19, which was delivered within a few days of your order. Please do contact us so we can clear any confusion.
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
“Advertised 30 sachets, boxes where only 20 sachets, very confusing, parcel got delivered to wrong address. When I asked for help I was dismissed, bad service, confusing advertising of product, complete rip off”
Hi Marina Woods,
We can see that you have selected the 20s from the options on check out please visit this link for more clarity to clear any confusion and the order below: https://online-pharmacy4u.co.uk/products/laxido-orange-macrogol-laxative-sachets-sugar-free-30-sachets
Its clear on the screen you must choose either 20s or 30s we can confirm we do have these ready to ship if you wish to purchase the 30
“The product advertised was not the product received. I ordered and paid for a brand product but received a generic which is much cheaper. On contacting Pharmacy they were very unhelpful.
This is false advertising and I have referred this to trading standards.”
Hi Kay,
Thank you for your review.
We are sorry to hear this, as the prescription product you purchased was exactly what you added to the basket on check-out based on the product description and image clearly indicating the full description.
We do have many branded items, as well as a wide range of other items. If you wish to take a look at the product range within that category, we are sure to have the item you may have been trying to find.
“Ordered 3 items, on the day of shipping 2 items which were shown as in stock were not sent due to being out of stock! No attempt to contact me to advise. Very poor service”
Hi Carl,
Thank you for your review. We are sorry we ran short of meeting your expectations on this occasion. We did email you to explain that the particular item you had ordered went out of stock at the time of ordering so we refuned you and sent you an email confirmation at the time.
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
“Took over a week but paid 48 hour delivery. Had to email twice to chase up where my items were and after 7 days they were “still with prescriber” emails read like a scam, won’t use again.”
Hi Ella,
We are extremely sorry to hear that Royal Mail has taken much longer than usual to deliver this item to you. Whilst we work around the clock to ensure all goods are safely & securely packging and dispatched on time, unfortunately the actual shipping part is beyoung our control espcially during busy periods such as bank holidays, and the festive season such as Christmas which is fast approaching.
Posted 1 year ago
Hi,
We sincerely apologise for the delays in shipping your order, which have been impacted by the holiday season. Please know that these delays are beyond our control, particularly during this busy Christmas period. We understand the importance of receiving your order promptly and are doing our best to expedite the process.
Your patience and understanding during this time are greatly appreciated. If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do everything possible to assist you.
Thank you for choosing Online Pharmacy 4U. Wishing you a joyful holiday season.
“Paid for next day delivery it took almost 2 weeks and received only one item instead of two items i ordered. When i emailed Pharmacy 4u, they asked for a picture of the sealed parcel. i didn't send a picture because i had not taken one after opening as I thought there would be 2 items, and I had already thrown away the packaging.”
Hi Julliet,
We are sorry to hear that Royal Mail did not deliver this on time. I can see it did not get a scan at the depot and was lost within the nextwork, however we did re-ship this out immediatelty as soon as we were notified it was lost. we have fully refunded you for postage fees. We do aplogise once again for the delay.
“Not happy with my order at all. I order 2 item and u send 1 item out and refund me for the other one. U sud of offered me the option and you never! It work out I pay just under £10 for 1 item and I wudnt of order and wud of cancel my order if that was the case! I send number of emails and had no reply!”
“I’ve contacted yourselves but haven’t heard anything back. I had ordered three items and received two out of three. I have contacted yourselves but I haven’t heard anything back. Disappointed”
Hi Sadiyya, We can see that you did actually receive your full order, and there was nothing missing. we also have not had any contact via call or email to confirm, so please do get in touch with us to clear up any confusion.
HI Ron,
Thank you for your review We can see you placed your order, and it was delivered to you. We also emailed your tracking information. please do call us so we can better assist you, as your custom is extremely important to us
“I ordered my product over a week ago and it still has not been delivered, when I review tracking it confirms it has been despatched but gives no update. This is very frustrating.”
Hi Julie Lloyd,
Thank you for your review we can see the test kit was delivered to you as it was sent tracked via Royal Mail, please can you contact us so we can confirm the address you have given us on checkout is correct.
Hi V Phipps,
I can see you placed an order with us on the 2nd November which was delivered a few days later. We can also see yoou signed for and we did check the tracking GPS and its shows up to the correct address you gave on check-out. Have you asked another family member within your home if they had taken the delivery for you? Please feel free to call us for further information.
“Paid extra for 24 hour delivery - product not shipped for 4 days and then sent 48 hour delivery.
Item did not arrive in time for my holiday.
Emailed customer services to understand the delay but they never responded.
Lots of plastic used in packaging. Please consider more sustainable alternatives.
I won’t use this company again.”
Hi Katharine,
Thank you for your review, we can see you placed and order on the 24th Oct and the item was shipped the same day from our premises, we can only apologise in the delay as Royal Mail had taken longer than usual to deliver this item please do get in touch with us on 01623 572757 so we can better assist you.
“Order came quick but ubfortunatley the product was not up to standard it had dried out so was impossible to use so unfortunatley i can not write a good review which is a shame very dissapointed☹”
Hello Rosemary,
Thank you for your review. Please note that the product you purchased, Recapit No Mix Cemen Repair Loose Caps Crowns Emergency Cement, is not in liquid form and is more of a dry mixture to enable you to apply it. We are sorry to hear you are not happy please could you contact us so we can resovle this iss and clear any confusion as your custom it improtant to us.
HI Muhammed, Thank you for your review, as per your review and email, we did clearly state in bold that ''Brand may vary due to nationwide shortages'' in the advert here: https://online-pharmacy4u.co.uk/products/evolve-carmellose-soothing-eye-drops. We have tried to call you and replied to your email, as your custom is extremely important to us. Please contact us so we can clear up any confusion.
“When I ordered it said it would be with me on 2 days. Over a week later and I still haven’t received my order. Very poor service and I certainly will not be a returning customer.”
Hi Siobhan,
Thank you for your review We can see you checked out using Royal Mail Tracked 48 (3-5 working days), and we can see we fulfilled and shipped your item within the correct timeframe.
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