Hi Ravi,
Thank you for your review, please note on all prescription items (POM) they can take 24/48 hours to prescribe then we ship immediately we can see you did receive your medication within 48 hours of your item being dispensed. Please feel free to contact to clear any confusion.
“Very overpriced compared to other online retailers selling the same stock. Make sure you read the small print when you order, they may substitute items without telling you in email confirmations and then won't take returns.”
HI Rebecca, Thank you for your review, While we try to be as competitive as possible, there are occasions when we are not able to compete against some of the big brands, but generally, we are around 15–35% cheaper on many items across our site, with a huge range to choose from. We are sorry we did not meet your budget on this occasion.
“Not good I’m afraid. Took around 8 weeks after payment was taken for my order to arrive. I was never contacted about it, so chased it numerous times myself. Each time being told to allow a while longer and that my order wasn’t in stock. The last time I rang approx a week ago the person I spoke to said there was loads in stock they had mine and didn’t understand why I had been told otherwise. So not the best experience I’m afraid.”
HI Rachel, Thank you for your review. We are sorry for the delay, as we mentioned to you via email and a follow-up phone call, we clearly explained that there is a major UK wide shortage of the item you had ordered and there would be a delay, so we offered you a refund or the chance to wait, and you said you were happy to wait. Please contact us so we can clear up any confusion for you, as we are here to help and assist you.
“They send the wrong order then expect you to send it back and pay postage asked how to return email ignored asked to send correct order or refund my money they replied they are still waiting for me to return
customer service is a joke i have given up hope of getting my correct order or a refund and will donate the unwanted Glycerin to a care home Dont waste your time and money plenty of other on line pharmacies”
HI Linda, Thank you for your review I can see we had shipped you what you had ordered, Care Glycerin Lemon & Honey with Glucose 200 ml, but you wished to change this, and we had emailed you a returns label as you were not happy, Please feel free to call us so we can help resolve this issue for you on 01623 572757 and have your order number ready so we can resolve this for you.
“Our vet gave us a prescription for our horse, but it was human drugs so couldn't order on line. I rang the order in and emailed the prescription as requested. Then the same night (Monday) I got an email from the prescriber asking how old I was and had I had the medicine before! I emailed back saying it was for our horse and that I had sent in the prescription. Then I heard nothing, so on the wednesday I rang in and was told to email the prescription to the prescriber " They're prescribing now". The website says despatched in 48 hrs, I received a week and 2 days later. Communication is terrible and automated.”
HI Jean,
Thank you for your review. We had asked the age of the animal and if the animal had previously had this medication, and we do need the original prescription to ship the items out. We are sorry you had to answer these questions, but we have to ensure the end user's safety at all times. Please feel free to call us so we can clear up any confusion if you are in any doubt.
“Supplied goods with 8 days remaining on use by date which is unreasonable. Complained but dismissed, not willing to offer any refund or reimbursement. Really unhelpful, and left feeling scammed. Won’t be using again.”
Hi Gavin, Please feel free to call us, as we are here to help. I can see the item you ordered has a manufactured date & expiration date and a use-by date. as you are looking as the manufactured date as its mm/yy format and your looking at the wrong date please contact us so we can clear any confusion for you
“Placed an order over a week ago still not received the private prescription and have yet to have a refund even though i have contacted them on several occassions, cannot afford to loose the £180 and will be happy to take it further if the refund isn't arranged.”
Hi Ester,
Please note that your item was delivered, as you can see here via the tracking details: https://www.royalmail.com/track-your-item#/tracking-results/QW487610511GB
As per your email below, you emailed us to state you were happy to wait as this item is on the nationwide stock shortages list.
below is copy and paste of your email:
Hi
Tbh i've waited for over a week so i don't see why another 24/48 hours is going to make a difference, please can you refund me the amount as discussed on Monday.
Thanks
Ester
Ester Williams
“Absolutely awful service, don't waste your time with this website. I ordered baby formula, received completely different product. Contacted customer service they blamed it on new software error asked me to return the items to get a refund. Provided return label that was only suitable to be scanned within post depot, completely ignored my emails after. Never acknowledged that they received items back nor processed refund. Very disappointed.”
Hi Eagle, Thank you for your review. We had shipped you exactly what you had ordered, and you opened the goods and wished to return the item. Unfortunately, we can not accept these types of products back in line with our terms and conditions here: https://online-pharmacy4u.co.uk/pages/return.
“Disappointing Experience - Expired Aspirin and Unresponsive Customer Service
I recently placed an order for six boxes of Aspirin 75mg, with the intention of stocking up for my trip abroad. Unfortunately, my experience with your company has been highly disappointing.
To make matters worse, attempting to reach out to your customer service department has been a frustrating experience. I tried contacting your helpline multiple times, only to face long wait times, unhelpful representatives, and a lack of any real resolution to my concerns.
In addition, I sent multiple emails expressing my disappointment and requesting assistance with the issue, but sadly, I received no reply whatsoever. The lack of responsiveness from your customer service team is deeply concerning and makes me question the reliability and trustworthiness of your company.
As a long-time customer, I expected better from your brand, especially considering the high regard I held for your products and services in the past. This experience has left me feeling utterly let down and dissatisfied.
I genuinely hope that this review serves as constructive feedback for your team, encouraging you to improve your product quality control and customer service standards. Customers like myself deserve to have their concerns heard and addressed promptly, and I believe in giving companies the chance to rectify their mistakes.
At this point, I am left with no choice but to seek an alternative solution for my medication needs. I will be exploring other reputable sources that prioritize customer satisfaction and timely communication.
I genuinely hope that you take this feedback to heart and strive to enhance your services for the benefit of your valued customers. As for now, I cannot recommend your company to others based on my disappointing experience.
NOT FAKE REVIEW : CHECK DETAILS
Re: Order #21715 confirmed
second EMAIL
From: Dr. Aamir hassan
Sent: 12 July 2023 13:26
To: Online Pharmacy 4U
Subject: Re: Order #21715 confirmed
first email
From: Dr. Aamir hassan
Sent: 06 July 2023 16:04
To: Online Pharmacy 4U
Subject: Re: Order #21715 confirmed
let me know if you want me to post emails and WhatsApp messages here..”
Hi Aamir, Thank you for your fake review. We can confirm you have never placed any such order with us, and may we ask you to direct this to the correct company. We often get confused with Pharmacy 2U and we are Pharmacy 4U
“Had to 2nd read after delivery as rhought I was buying what was shown in picture but wasn't, it was a lot smaller than shown so read carefully as I found the ads very crafty.”
Hi Helen,
You placed an order of the small Lift Glucose Chewable Tablets x 10's if you wish a lager size you can buy the 50s obviosuly they are a different price. Kind Regards
“I purchased a lot of things from their website, their shipping was slow and the service was exceptionally bad, I sent emails and Facebook without replying to me, I felt so angry that I had to go to the local police to inquire about my order, it was quite a lot of money, I sincerely hope that people don't get scammed again, it's basically a scam company!They are a scam company, I didn't even receive my shipment, don't fall for it unless you are very rich to send him!”
Hi,
We can see you are based in singapore based on your IP reply, and you have replied anonymously we have no such record of your transaction. we belive you have the wrong company and we would advise you to contact you card issuer to explain you sitation and request for refund but to leave negative FAKE reviews is unjust and results in bad pubilicy. Please contact us if you have any issues we are here to help you.
“Very disappointing customer service. I have not received this item - which I accept is the fault of Royal Mail - but the only way for this to be investigated is for the Company who organised and paid for the delivery to follow it up. I contacted them to explain and received a "holding" reply saying that you would follow it up. I have heard nothing since, I have not had any further communication and remain without the product and out of pocket. Just not good enough!”
“Took a few months to get my prescription! Initially I was unaware that my doctors had sent the prescription to online pharmacy, who did not bother to contact me to ask for payment. This resulted in confusion about the whereabouts of my prescription.
Once I had paid I still didn't receive anything for several days. Upon contacting them I was told that delivery had been attempted but was not successful and so had been returned to sender. I find it difficult to believe that the courier, royal mail, would not have left a delivery card.”
“Ordered Tablets from this company but received a mixture of tablets and capsules that I didnt want or order.
Paid £4 for shipping and when I told the company they had sent the wrong ones they kept asking for pictures ..... which I kept sending yet they kept saying they could not see the pictures even though they were plainly visible on my email thread! adventurely after several more emails they decided they would NOT replace them but refund me without any postage refunds. They obviously ran out of tablets and thought they would palm me off with capules .”
HI Christopher, We can confirm we have fully refunded you in full and also shipped you the items you had ordered. Please feel free to call us to resolve any further reservations you may have.
Hi Julia,
We can confirm that we have shipped you exactly what you ordered. Please get in touch with us if you are not happy so we can resolve this issue for you on 01623 572757 Maybe you ordered the wrong item by mistake.
“Since i place an order last week i haven't received it and i paid for fast delivery that takes 24 hours, im not happy at all , if possible can i get the refund back”
Hello Nosicelo Akhona,
We can see you order was ''Signed for & Delivered'' here please see link and photo:
https://www.royalmail.com/track-your-item#/tracking-results/YJ113800475GB
“I ordered a certain eyedrops and got a different one,needed the same eyedrops as ordered poor replacement for what I paid could of got over counter cheaper they will be sent back”
Hi Paul,
Thank you for your review as you can see the product description was exactly what you ordered:
https://online-pharmacy4u.co.uk/products/chloramphenicol-eye-drops-0-5-10-ml
Due to nationwide shortages, the brand may vary as per the description displayed as we sent you a premium brand.
Hi Peter,
We can confirm your item was delivered, and here is a picture and proof you signed for this item: https://www.royalmail.com/track-your-item#/tracking-results/YJ113797475GB
Hi Anita,
Thank you for your review The items we shipped were exactly as you ordered, but you emailed us wanting to change the product, and that's fine. If you wish to return this item to us, we can refund you or exchange these items you ordered: Hydromol Ointment 500g and Oralieve Moisturizing Mouth Gel 50 ml Please feel free to contact us to resolve this issue for you on 01623 572757
“I ordered an item needed before going on holiday so paid extra for a delivery within 48 hours. Quite clearly they did not have it in stock but failed to tell me this. The product did not arrive until more than a week later and was then incorrect. So I have paid extra for a product that I cannot use. I contacted the company on 9th June using the online email facility and asking either for reimbursement or the correct item. They have not replied. I will not be using them again”
Hi Tom,
Thank you for your false review. We can see you placed your order on the 8th, and we delivered this the very next day on the 9th, as you can clearly see with the image on this link that also included the GPS coordinates: https://www.royalmail.com/track-your-item#/tracking-results/YE758500517GB
Please could you revise this revise to reflect the honesty rather than the false truth.
English