“I placed an order (#19617) for a prescription medication on Friday and was told it would be delivered on Saturday. Four days later and the order has still not been dispatched. Online Pharmacy 4U have ignored my emails and my messages on WhatsApp. When you call their phone number all you get is hold music. Unreliable company with terrible customer service.
UPDATE: Your website claims that if you order before 3pm then it will be delivered the next day. It says this on the product information page for the medication I ordered. It does not say anything about multiple days of delay before dispatching the order. I only get a refund because of this bad review. All other attempts to contact you were ignored.”
Hi Evan,
Thank you for your review. unfortunately all prescription items take 24/48 to prescribe and as you have ordered on friday your item was prescribed 48 hours later and as you chose the FREE shipping this is generally a 2nd class tracked 48 hours service (so we are within our time line of prescription to delivery as per your order), but as per your phone and request just now we can confirm we have now fully refund you.
Hi Jenny,
Thank you for your review, but we have just spoken on the telephone and have resolved the issue for you due to the digital diabetes test item being faulty, and we have mentioned to you that we apologise as your email did find its way into our junk folder. This can happen from time to time and is out of our control. We are sorry you still have to leave this review even after we happily and swiftly resolved the issue of the faulty item.
Hi Angela, We can see your time was shipped to you via Royal Mail, if you still have not received this please contact us to confirm you have entered the correct address for your shipping address, as many times we do find people have made errors when placing order from mobile phones, we are more than happy to assist you.
“You made me pay for an order which was returned and had to wait for two days before I receive it. Giving me another expense of buying a different drug.horrible.”
Hi Sheila Nyakiamba,
Unfortunately, it's up to the buyer to input the correct details for the shipping address; this is out of our control, but if you knew the address was wrong, simply call us in the future and we can amend the address for you before we ship the item.
Dear Kirsten Whitworth, The time you purchased it has a manufactured date and an expiration date; some manufacturers emboss the date, some ink print the date, and some do both, and the date on your particular item you purchased has the date of manufacturing. If you are not happy with your item, you are welcome to contact us so we can resolve this issue and offer you a full refund if you are not 100% satisfied.
HI Dina, Thank you for your review However, can see it was delivered to you please visit link here:https://www.royalmail.com/track-your-item#/tracking-results/YE758485430GB
“I ordered some specific earplugs but these weren't sent. An alternative set was sent. When I
said I didn't want these ones I was asked to send them back and pay again for the same ones I'd ordered.
Would have been better to just send the ones I ordered.”
Hi Frank, Thank you for your review, As per our conversation via email, we mentioned that we sent you the item you had ordered but in bullet shape, not barrel shape, as they were not available at the time. You were happy with this, and we offered you a refund exchange, but you never got back in touch. Please get in touch with us at 01623 572757. We are more than happy to resolve this, as your custom is important to us.
“They sent me the wrong product! I emailed their customer service team asking them to send me the correct product or issue a full refund. They refused! Stay well away from this company.”
Thank you kindly for your email. If you read the description when you placed the order, it clearly stated in bold that ‘’due to market shortages, the brand may vary’’ before you ordered this.
Please note that the item you receive costs a lot more than the Optrex brand, and prices have also gone up by 133% recently. The item you received costs more than you have actually paid. This item still contains the same active ingredients and will cure the exact same condition, so please rest assured. Let me know if I can be of further assistance.
Here is a link of what you ordered and the description: https://online-pharmacy4u.co.uk/products/optrex-infected-eye-drops-0-5?_pos=1&_sid=9e5b1af18&_ss=r
“Majority of order was out of stock. Pharmacy refunded the out of stock items, meaning that I paid more in delivery than the remaining one item. Ignored my email saying cancel the order. Never again!”
“Iam still waiting for hrt patches there all apid for I ordered these on 11th May
I emailed them to ask where are they as I haven't received them I was told oh they will be shipped tomorrow still nothink ,I emailed again response was oh out of stock why didn't they tell me this in the first place today is 20th May still waiting will give them still next week if nothink I will be requesting a refund very disappointed with the service !!!”
HI Janette, I can see you placed 2 orders on the same day, but the 2nd order of HRT patches was delayed, and we did try and contact you via the number on your account, but no answer. It was in relation to the HRT online consultation, hence why the order is delayed please could you contact us on 01623 572757 so this can be processed.
“You didn’t make it clear I’d be provided with an alternative to golden eye ointment, so I paid well over what I could have paid locally for different cream, which I ordered to replace a tube my neighbour had lent me”
Hi Ann, Thank you for your review if you read the description, it clearly states this, We are sorry you did not read the description. Visit the link here: https://online-pharmacy4u.co.uk/products/golden-eye-antibiotic-1-w-w-chloramphenicol-eye-ointment-4g?_pos=2&_sid=4a4c04695&_ss=r
“Item still not arrived, wasn't dispatched for two days,still no idea when it will arrive, the illness I required medication for has now resolved, I won't be using again”
Hi Pete, Thank you for your review. We are sorry to hear your item arrived late with Royal Mail. While we do our best to ensure prompt and fast service, once it's collected from ourselves, it's in the hands of Royal Mail. Sometimes items can be delayed due to a multitude of reasons that are out of our control, and for this we do apologise.
Hi Nima, Thank you for your review, from time to time manufacturers change there packaging designs slightly, but rest assured the item is what you ordered.
“Ordered and paid for optrex eye drops on the Monday, as the site stated they were in stock. I paid for delivery that stated they’d arrive by the Wednesday. They didn’t arrive until the Friday and when I opened I realised they’d sent some completely different eye drops of what I ordered in knackered packaging.
I contacted customer service with pictures of the receipt next to item received to ask for a refund (happy to send the item back) and I’m bizarrely told it’s effectively my fault as on the website it apparently says somewhere that the ‘brand may vary’.
They then go on to say the product they sent is apparently more expensive and I’m then lectured about how their business costs have gone up 133%, as though their business issues are somehow my issues.
I don’t think duped customers should be lectured and guilt tripped into thinking they have received some sort of special deal, when all they wanted was the ‘in stock’ item advertised and paid for.
This company clearly endorse false advertising and I can see others have experienced similar. Pharmacy4u clearly treat their paying customers with disdain. I haven’t heard anything back from them, so I won’t be surprised to see this company go down the pan as is what tends to happen when a company treats their customers like idiots.”
Hi Jon Smith-Squire,
Further to our communications and phone calls, you were happy to place the order when you called, as we explained the brand may vary due to shortages, and you were happy to place the order online as you needed this item, which we shipped out for you. We are sorry to hear you have changed your mind, Please feel free to call us so we can happily resolve this issue for you as your custom is extremely important to us and we do not want you to leave with a bad experience. While we work hard to keep our platform descriptions updated, in this case it was extremely clear. Here is the link https://online-pharmacy4u.co.uk/products/optrex-infected-eye-drops-0-5 . Kind Regards
Hi Wendy Armes,
Thank you for your review. We called you to explain this item was out of stock and we do have a direct replacement, and you agreed for us to ship it out to you. Unless stated on the website, ''Brand may vary due to nationwide shortages''.
You were happy for us to ship this out after we contacted you on the 5th. Please call us, and we are happy to resolve this issue for you, as your business is extremely important to us.
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