Hi Patrick,
We can confirm that you were refunded in full. Please contact us if you wish for us to forward the refund confirmation to you. Due to major market shortages, your item was out of stock at the time of dispensing, so rather than making you wait 2-3 extra days, we refunded you and emailed you. We apologise for any inconvenience caused.
“Sent the wrong item and refused to refund or replace it unless I post it back at my own expense, even though I already paid for shipping and they admitted the mistake was theirs. Will not order from here again.”
Hi Thank you for your review. We did email you a returns label to send the item back and did offer your a full replacement or refund however, after checking the tracking of that label we emailed you, we can see that you have not sent the item back however we have fully refunded you. Please feel to contact us should you have any further quesions.
“I ordered and specified over the phone that I wanted Lemsip all in one and no alternative as the other lemsip did not work with a cough.
After specifying, they still sent me Lensip Max!”
Dear Antoinette Mark, after checking the order you placed online we can see that the correct items were shipped as per them items you added to the basket was exactly what you had order “Lemsip Max all in one as per your order and your review you have left stated. Please contact us so we can clear any confusion, as we are more than happy to exchange this item for a different item should you wish.
Hi thank you for your reply Tim, after checking your order we can see you placed your order on the 31st December during the Royal Mail strikes however your item was delivered 4 days after your ordered: your item was Delivered at 12:02, Wednesday 04 January 2023 signed for we have emailed you all the tracking and gps details. Even during the New Year’s Eve and New Year’s Day the item we can confirm was delivered and signed for. Please get in touch with us as we are here to help & assist you in every way we can.
Hi Tracey, Thank you kindly for your review. I can see you item was shipped same day and is still with Royal Mail according to the tracking information, due to the National strikes Royal Mail had on at the the time of your order we can see its been scanned but still at their depot, we will get this resolved immediately. Kind Regards
Posted 2 years ago
Hi Tracey we had re-shipped your items as they had got lost during the Royal Mail strikes, we can see that these have now been signed for & delivered we have sent you all the tracking details. Please contact us so we can clear any doubts or confusion you may have.
“I will never use your service again, I purchased some crown repair cement and when it arrived it was half empty, I got in touch with you and was told you don't take any responsibility for the things you sell and you will give me the contact details of the company. MY contract was with your company and therefore I would expect you to deal with my complaint.”
Dear Hazel,
Thank you for your review. The item you had ordered was a small tube for denture repairs and this items only contains a small amount enough for the repairs, we are sorry that you are not happy with this product please could you get in touch with us so we can resolve this issue for you to ensure you are completely satisfied.
“Poor online pharmacy. Product much more expensive than other pharmacies. Promised to deliver in 2 days, still waiting, while the order is already charged. After the days passed I asked via email to cancel the order and refund, they never did.”
Hi Eleni Kaouna,
Thank you kindly for taking the time to leaving a review. Your item was a prescription item, which needed to be prescribed specifically to you based on your symtoms and once prescribed we are not allow to have the item returned in line with GPhC guidelines this is standard procedure. At the time of your order there were industrial nationwide strike on with Royal Mail however with this being said you item was still delivered within 4/5 days. We can only apologise on behalf of royal mail for the delay, please feel free to contact us via email or telephone as your custom is extremely important to us and we would like to resolve this issue for you Eleni.
Kind Regards
Online Pharmacy 4U
English