HI Atesham ,
Thank you for your review. We love to hear from all of our patients and know of your experience with us, as this helps us to improve our service.
Please note that all prescription items can take 24–48 hours to safely prescribe. We can see you received your item within 1 working day of being prescribed.
Hi Jeff,
Thank you for your review. Please note that all prescription items can take 24–48 hours to be prescribed during busy periods. We are sorry the order took this long to prescribe and dispense, but we must ensure we prescribe safely and do all the relevant checks required to ensure the medication is safe for you.
Hi Susan,
Thank you for your review
Please could you check your order as we have sent the exact item you had ordered here on the below link? Please note that they come in tablets or capsules, the link below will show you what you had ordered. Please do contact us so we can happily clear any confusion and assist you better. https://online-pharmacy4u.co.uk/products/solpadeine-plus-tablets-32s
“After a problem with my order and it taking over 3 weeks to arrive when I paid for 48 hour delivery and me sending you multiple emails asking what's going on, I still haven't even received a reply. I think this is extremely unprofessional and lacking in the customer service department and I will never use you again because of it. I am so upset with the service I received especially after ordering an urgent medical item and no communication, even when I have been emailing.”
Hi Andrea, Thank you for your review. We can see you placed an order with us and it was shipped and delivered to you, we sent you an email confirmation with tracking information and can see its been signed for. We are not aware of any delays. Please could you contact us so we can better assist you.
Posted 1 year ago
Hi Andrea,
Thank you for your review. We love to hear from all of our patients and know of your experience with us, as this helps us to improve our service. We can see from your order that the item was lost in transit, and we then reshipped another item out to you.We sincerely apologise for the delay due to the item being lost in transit. We can see that the item has now been delivered and received.
Hi Sadia,
Thank you for your review. Please note that we have emailed you & also called you as your item was shipped to the address you gave us on checkout, We can now see that the address you put on the shipping was unknown and does not exist. This is the reason your item has not been able to be delivered. Please contact us so we can better assist you.
Hi Iwona,
Thank you for your review. We are sorry to hear the denture repair kit is not working for you. Please contact us so we can resolve this issue for you.
Hi Michael,
Thank you for your review. We can see your order has been shipped and tracking information has been sent to you. Please could you contact us, as in many cases when this happens, it's due to a few reasons, but mainly the incorrect address on checkout, We are happy to assist you to get this resolved, and we look forward to hearing from you so this can be resolved.
Hi Andrew,
The product you ordered was Diprobase Advanced Eczema Cream 500ml and after our conversation, we explained that we had run short of this item and could send you Aproderm in which you were happy to accept and we reimbursed you the difference. Please do call us to clear any confusion you may have, as this is not a true representation you have left in your review.
“No stars.wont wont buying from them again.paid extra postage for 1 /2 days delivery.after 8 telephone calls it arrived a week later.no apologies not even a ring back.”
Hi Linda,
Thank you for your review. We can see you placed an order on the 6th September in which we shipped to you express, we are sorry it did not arrive on time due to Royal Mail delays, but we can see it has been delivered to you now. Please feel free to call us so we can clear up any confusion.
HI Kris,
The item you ordered did clearly stated that the was suitable for vegetarians, and it was exactly what you ordered. Please call us to clear up any confusion, as we are here to help.
“Please advise regarding order#26506 which has been paid for but not received. No response from phone call or email! Will escalate with relevant authorities if this is not resolved and continue to post on here”
Hello Caroline,
We have tried to contact you via phone and have also emailed you requesting further information as the item you have purchased is a prescription item, and from time to time we do require further information to ensure we can prescribe this to you safely. We understand this may cause a delay, but please do respond to us so there is no further delay via email or phone call.
“Placed and order .. immediately realised I’d ordered the wrong thing .. only way to contact by email … sent an email straight away saying I’d ordered the wrong thing and need to change or cancel the order ….. the order was sent out anyway and I was told I couldn’t return it as it was on the list of non refundable items. I understand that but tried to cancel as soon as I ordered and before it was sent out! I’m now £200 out of pocket with an order that is no good!!!”
Hi Phillippa,
Thank you for your review. Unfortunately, the order was already dispatched and could not be stopped; it was already shipped. We do apologise to you as per our email to you reading this item in particular, as some items under our terms and conditions are non-returnable due to obvious reasons such as hygiene & safety.
Hi Katrina, Thank you for your review. We can confirm we shipped you exactly what you had ordered, which was Nutramigen 1, and it was delivered to you the very next day. Please contact us if there is an issue, as we would like to get it resolved for you. Maybe you ordered this by mistake?. call us on 01623 572757
“Still awaiting delivery - you are very badly let down by the execrable " service " from Royal Mail - vital , I think , that you change to some other agent .”
Hi Kenneth,
Thank you for your review I can see you placed an order on August 23rd, paid for 2nd class postage, and received your item within 3/4 days, including the weekend as Royal Mail does not deliver on Sundays. We apologise but please, if you require your item much faster, may we suggest you use the next day service?
“Was advised my order would be delivered next day by paying £4.95. It took 3 days for them to dispatch the order, then it was another day for delivery. I contacted them twice - no acknowledgment or reply in any format 1 week on.
I needed the order prior to going away. I was let down. There were plenty of other providers who would have delivered within the same timescale for FREE.
Do not believe the pop-ups about ‘qualify for next day delivery’ or their 24/48 delivery service, and do not place any faith in customer service, because I received none at all.
Will not use Pharmacy 4U ever again.”
“Paid next day delivery; took four days and wasn’t what was ordered. Told I’d be refunded half cost of postage, this hasn’t happened. Product that was sent was half the price of the one ordered. Total con.”
Hi Janice, Thank you for your email. We can see you placed an order for chloramphenicol, and as per the description on the advertisement in bold stating ''brand may vary, the item and the ingredients are exactly the same to treat infected eyes. Please contact us so we can clear up any confusion, and we do apologise for any inconvenience caused.
Hi Jon,
Thank you for your review. Please note that all prescription items can take up to 24-48 hours to prescribe during busy times, and we did ship your item tracked 24 by Royal Mail. However, we do apologise that it arrived late, Please contact us so we can resolve this with you, as your custom is important to us.
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