“The product I received was not the product advertised on the website nor the picture of the product on the order slip. The one I ordered said dermatologist approved, the one I received did not. I wrote an email to complain but I did not get a reply.”
Dear Claire,
Thank you for your feedback, and we're sorry to hear about your experience.
We’d like to reassure you that the product you received is correct and fully licensed for the same use as the item listed on our website. As noted in the product description, “brand may vary” depending on stock availability, but all items supplied meet the same quality and regulatory standards — even if the packaging or wording differs slightly (such as “dermatologist approved”).
We're also sorry to hear you didn’t receive a reply to your email — that’s certainly not the level of service we aim to provide, and we’ll look into this right away.
If the item remains unopened and in its original condition, you're welcome to return it for a refund. Please contact our support team so we can assist you with the return process directly.
Thank you for bringing this to our attention.
“I ordered some vitamins from here because I wanted them to take on holiday. Website stated a one to two day delivery. Three days later they had not arrived, with no message of explanation. On my return 10 days later there was no message and no pills had arrived. I emailed and they were then dispatched immediately but why did I need to remind them? This would make me nervous about using this fir again, especially if in a hurry, although they did put things right immediately I wrote to them.”
“I appreciate that it's not your fault but royal mail but I ordered from you in an emergency and you were the only one who said I would receive my goods by at least the Tuesday.
They arrived on the Thursday!! I then had received mine from my GP, very disappointed”
“I ordered a lotion and it game with the lotion open and had gotten all inside the box packaging and when I tried to get a return the website kept logging me out additionally the time restrictions on returns made it more difficult with this. This exprience was upsetting and made me hesitant to order again in the future”
Dear Anonymous,
Thank you for your feedback, and we're truly sorry to hear about your experience.
Receiving a product in that condition is not acceptable, and we understand how frustrating it must have been — especially when facing issues with the return process. We’re currently reviewing our website’s login and return features to ensure smoother access and a better overall experience.
While our returns policy does have time restrictions to help us process claims efficiently, we always aim to be fair and supportive where genuine issues arise. We would be happy to look into this for you — please reach out to our customer service team with your order details, and we’ll do our best to make it right.
We value your feedback, and hope to have the chance to restore your trust in us.
“Delivery was prompt. I ordered two of the same item. First item was correct, but second item which should have been the same as first was a different product.”
“When ordering it led me to believe I would receive the product the following day (Sunday) especially if I ordered before the given time. The delivery was received on Tuesday so I was forced to go out snd buy an alternative.”
“My order 91247 was delivered quite quickly, but unfortunately the cardboard carton containing the three bottles (which were quite heavy) arrived ripped open. This was due to a lack of internal material to prevent the bottles rolling around and the carton was not strong enough to avoid tearing. Fortunately the Royal Mail had stopped the rot by enclosing the entire package and contents in a plastic bag before delivery. The three plastic measuring cups had been lost due to the damage to the packaging.”
“Ordered on a Sunday and asked and paid for 1-2 day delivery. Item wasn’t despatched on the Monday and it was only despatched when I chased. Finally got despatched on the Tuesday and delivered on Wednesday fortunately only one day late but extra delivery cost I paid for wasn’t refunded in part of whole. Not very good service”
“The item arrived but it needs to be packed much as the container was damaged & split & the lotion had spilt out onto the packaging. Fortunately I was able to repair it but packaging needs to be rethought”
“Unfortunately, I can't write a positive review, the thing is that I ordered Alpecin Caffeine Liquid Hair Energizer - 200ml and they sent me a shampoo that I didn't order. When I wrote you a letter that the order was mixed up, they replied that the packaging had changed. I repeat once again, I didn't order the shampoo.”
“In most respects a good service and a good product. However the delivery service (provided by Royal Mail) is dreadful. The first order took four days to arrive not two. The second order never arrived. We got an email from Royal Mail saying that it couldn’t be delivered which was simply untrue. We were in the house all day. So we know that they didn’t try to deliver it. I suggest that you have words with Royal Mail.”
“I paid extra for the guaranteed delivery for next day. The items did not arrive on time. There was no apology or refund of postage. Most disappointing”
“Placed myorder on 3rd January. They didn't send the brand of dispersible aspirin 75mg I ordered but another one. No mention of the possibility of this in any of their emails. When I phoned there wasn't an option to speak to a person.I then emailed them on 13th January and I'm still waiting for a reply. Not impressed with this company at all.”
Dear Jane,
Thank you for your review, we can see that you ordered Bristol Dispersible 75mg Aspirin and it did clearly state that brand may vary please see here:
https://online-pharmacy4u.co.uk/products/bristol-dispersible-75mg-aspirin-28-tablets
“I ordered Potters herbal cough lozenges, two packets.
Only one packet arrived with a packing order 2 of 2.
I ordered 2 so that I could introduce a friend to these valuable cough remedies, but as only one pack arrived ....... disappointed.
Pharmacy 4U refunded cost of missing packet, but I would have preferred receiving the second pack. If I order again, I'll be paying postage again, which makes them very expensive.”
“Ordered two Phorpain at 10%,they sent one at 5% which is not as effective. I complained reply received, the wrong barcode was used. I could return the 5% and then have 25% off the 10%.I pointed out by the time I went to the Post Office and paid postage the discount would be nil despise the inconvenience,suggested their error and should just send another tube of 10%not rereceived a response.”
English