“The delivery is very poor. I was told two weeks ago that the medication was out for delivery.I have still not received it. I is promised within 1/3 working days same as two weeks ago. I don't know what that means. I would never recommend you to anyone else”
“Would not use this company again. The customer service is very bad, my delivery did not turn up in the expected time and two emails did not elicit a reply and no one was answering their phone”
Hi Fiona Richards, Thank you for your review. We are extremely sorry to hear this, as we do reply to all emails. We do have the odd occasion where our replies automatically end up in the junk folder (please check), but our lines are always answered. Here is our number to ensure you can get connected to us: 01623 572757. We also apologize if the delivery arrived late.
Hi Donna Williams, Thank you for your review. If you look at the item you purchased on this link, it clearly states, "Brand may vary due to market shortages." https://online-pharmacy4u.co.uk/products/optrex-infected-eye-drops-0-5 Unfortunately, this is common in the pharmaceutical sector due to manufacturers not being able to produce the medications, so we have to source different brands at a much higher premium rate in today's market. Please call us; we are happy to answer any questions you may have.
“I ordered eye ointment the brand that I only use, I specifically ordered it but they delivered a replacement. I ordered it because they said on their website that it’s on stock but they sent me other brand instead.very disappointed and they don’t accept the return and they don’t want to pay my money back.”
Thank you kindly for taking the time to leave a review. If you read the description when you placed the order, it clearly stated in bold that ‘’due to market shortages, the brand may vary’’ before you ordered this.
Please note that the item you receive costs a lot more than the Optrex brand, and prices have also gone up by 133% recently. The item you received costs more than you have actually paid. This item still contains the same active ingredients and will cure the exact same condition, so please rest assured. Please feel free to call us so we can better resolve your issue.
Kind Regards,
Online Pharmacy 4U
“Iv ordered the medicine and it says deliver 1-2 working days. After 1 week, I still did not receive the product!! I sent email to consumer service , no reply! No refund !”
Hi Sherry Wang, Thank you for your review. I can Royal Mail have tried to deliver your item on a few occasions please see note here:
Sorry, we were unable to deliver this item at 30-04-2023 as the address was inaccessible. We will attempt to deliver your item again on the next working day.
Access issues prevented us from delivering this item. This could be due to a number of reasons, including locked communal entrances, bad weather, health and safety issues or road closures.
Tracking number:
YE758481937GB
Service used:
Royal Mail Tracked 24™
Please use your tracking link to change the delivery, if you need any help please contact us 01623 57275 we are here to help.
Kind Regards
Online Pharmacy 4U
“Order I received was not the one I ordered and wasn't even offered a part refund and I paid for 24hour tracking and turned up a week later so from start to finish very poor”
HI Peter,
Thank you for your review. I can see you placed an order on the 25th of April, and you did receive the item the very next day on the 26th: https://www.royalmail.com/track-your-item#/tracking-results/YJ113777003GB Also, if you look at the description of the item when you purchased it, it clearly states ‘’brand may vary due to market shortages’’, This contains the exact same active ingredients and will cure exactly the same symptoms, just a different brand, but this item is much more expensive and discounted from £11.99. Please let me know if I can be of any further assistance. I would be happy to help answer any other questions you may have.
“I ordered a premium brand conjunctivitis eye drop (Optrex) medication and was charged a premium price for it. Unfortunately, I was sent a cheaper non branded item with no warning. I believe they false advertise branded items and send cheaper generic ones. I will not be ordering from here again.”
HI Peter,
Thank you for your review.
If you look at the description of the item when you purchased it, it clearly states ‘’brand may vary due to market shortages." This contains the exact same active ingredients and will cure exactly the same symptoms, just a different brand, but this item is much more expensive and discounted from £11.99. Please let me know if I can be of further assistance. I would be happy to help answer any other questions you may have.
Hello Sarah,
Thank you for your review. If you look at the description of the item when you purchased it, it clearly states ‘’brand may vary due to market shortages’’, This contains the exact same active ingredients and will cure exactly the same symptoms, just a different brand, but this item is much more expensive and discounted from £11.99. Please let me know if I can be of any further assistance. I would be happy to help answer any other questions you may have.
Hi Paul, (The order has been received and signed for.) I can tell you that you placed your order late Friday under FREE shipping, and we shipped it the very next day, which was a Saturday, and you took delivery on Monday. Please see tracking details here: https://www.royalmail.com/track-your-item#/tracking-results/JA828614408GB You signed for the item also... Thank you for your review.
Hi Phylilis, We are sorry to hear this. The reason for the delay was due to the bank holiday weekend, as you ordered over this period, hence the delay. We are sorry for the inconvenience caused by the holiday delays.
Posted 2 years ago
Hi Phyllis, I can see you item was signed for and delivered a few days later please see here: https://www.royalmail.com/track-your-item#/tracking-results/JA828613376GB
“Ordered a brand optrex and pajid over the odds to find I’d been sent a very cheap non branded product with no explanation or apology. Surely with consumer rights they can not do this !!??”
Hi Caroline Thank you for your review. If you read the advertisement, it clearly states that Brand may vary due to UK shortages, but the item we have sent you is exactly the same and will do exactly the same job just under a different brand name. Please contact us so we can help resolve this issue for you. We are here to help.
Hi Pamela, Thank you for your review. If the order is placed after 3pm then it will not go out the same day as our cut off time is 3pm for order to be dispatched. Also if an order is placed on a weekend this can also delay things such as this weekend as its a bank holiday weekend. We apologise for your delay in receiving your order
Posted 2 years ago
Hi Pamela, Thank you for your review. Sometimes, depending on what day you order, it can take longer than usual, especially if you order over the weekend or during busy times. We apologise for any delays or inconvenience caused to you.
Hi Sally,
Thank you for your reply. We apologise for your delivery being late during busy periods. Royal Mail can take longer than usual, which is out of our hands, and we do apologise for the delay and any inconvenience caused to you.
Hi Rose Kennington,
Thank you for your review and email. Rose, we sent you a reply to your email, and we can see you mentioned you wanted the ''Epimax Ointment Parafin Free'' version of the item you originally purchased with us, which was Epimax Ointment. We have said you are welcome to return this item as you have clearly ordered it in error, which is no problem. We are happy to exchange it for you or refund you in full.
We are sorry that you ordered this item by mistake.
Please contact us as soon as possible so that we can resolve this for you. Your customer is extremely important to us, and we thank you.
Hi Vinicius, Thank you for your review we can see you item was signed for and recieved by yourself on 11/03/2023 here is your tracking number: YJ113767332GB. Please note your placed a pre order for March delivery for this item and now we are in March and item has been delivered. Please contact us as we are here to help resolve any issue you may have to put you at ease regards your order we hope to hear from you soon. Online Pharmacy 4U
Hi Asta, Could you please contact us directly before leaving a negative review so we can help you solve this? Your custom is extremely important to us, and we want you to have a great experience with us. We are here to help you; please know this, so we can work together. Please note your order was for: Perspirex (Strong) Antiperspirant Roll-on 20ml, and due to a bar code reading error, we shipped you the Perspirex (Normal) Antiperspirant Roll-on 20ml. However, we did re-send you the correct items within 24 hours of your getting in touch, and we thought this was resolved and you were happy..
“Failed to deliver the order in full and did not rectify the situation - trying instead to charge for the undelivered items - Clearly a breach of contract and this matter shall be reported to trading standards
The order was placed legitimately - the checkout basket contained two items and the purchase price for this bundle - only one item was delivered - no communication either after purchase or during the delivery period. NOT AN HONEST COMPANY!”
Hi, S. Leonidas, Thank you for your review. We had called you to explain that the item you had ordered was delivered, and the other item that was not prescribed to you was not charged for or delivered. You had 2 items in your check-out, and only 1 item was prescribed to you and not the other, so you were not charged for this item. Please contact us so we can resolve this item for you so there is no confusion. Unfortunately, not every item can be prescribed, and the decision is up to the doctor or prescriber. We apologise if this has caused you any inconveniance.
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