“Please do not waste time on this company. I ordered a specific brand and without consultation was sent a generic one. Customer service is unobtainable by phone. I am awaiting an email response regarding the return of the items and a full refund.”
Dear Gloria,
We would like to thank you for reaching out with your concerns.
I understand your frustration and want to clarify the situation. The description in our listing did mention that the brand may vary. This variation is due to nationwide shortages, as manufacturers are not always able to supply the same brand consistently.
However, please rest assured that regardless of the brand, the product contains the same active ingredients. It will effectively treat the same symptoms as the brand you are familiar with.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
Dear Mr Mane,
Thank you for your review; however, we did ship you exactly what you had ordered, which was: Liquid & White Soft Paraffin 50/50 - 500g.
We have tried to contact you to resovle this issues as your custom is extrmely impratnt to us so please do get back in touch with us.
“Ordered some CBD oil, opened the box and it leaked oil all over my hands and jeans, top wasn’t screwed on properly like someone had opened it. I emailed the company but not yet had a response. 👎”
“Overcharged on postage, goods arrived late, imported medication with foreign language instructions, pharmacy 4U label gave wrong useage instructions.
Customer services failed to resolve issues and ignored emails, telephone never answered and messaging service full.
Never again.”
Dear Velda,
Thank you for your review. However, we can not seem to locate your order? Are you sure you have the right Pharmacy? As we are different from Chemist 4U or Pharmacy 2U, we are Online Pharmacy 4U
“Order arrived damaged, little restraint of items in the box, meaning contents spilled over the entire order. Shown pictures to pharmacy 4U who are blaming Royal Mail, however box integrity was still good, with no signs of damage. Awaiting email reply and compensation, currently very disappointed. Will update review if it gets sorted”
Dear Adam,
Thank you for your review.
We are writing to extend our sincerest apologies for the inconvenience you have experienced with your recent order. We understand that the item you received was missing its contents upon arrival.
After reviewing the situation, it appears that the shipping company delivered the package to us in this condition. We are deeply sorry for the frustration this has caused.
To resolve this issue promptly, we would like to offer the following solutions:
Replacement: We can send a replacement item to you immediately, ensuring it undergoes a thorough inspection before shipment.
Refund: If you prefer, we can process a full refund for the missing item.
Please let us know which option you would prefer, or if there is any other way we can assist you.
“Ordered 4 x 500ml calypso after sun
Only to receive 4 x 250ml
Told it was their mistake and they never upheld the order so have had to return the items out of my own pocket to get a full refund
Very disappointed
Do not use this pharmacy”
Dear Mitch,
We regret to inform you that the manufacturer has discontinued the 500ml size of the product you ordered. As a result, we have sent you the 250ml size as a replacement.
Please rest assured that we have fully refunded your order in light of this change. The refund should appear in your account shortly.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Dear Shaukat Ali,
Thank you for your review we are sorry to hear you have left this poor review, especially when we shipped your item and it was received within 48 hours. We would like to understand more about to why you feel this way Please contact us, as we are here to help you and your feed back would be greatly appreciated.
Dear Tom,
The item you ordered did clearly state that the brand may vary due to major manufactuering shortages of that particular item you have ordered, we did also reply to your email please could you check your junk or spam folder incase it is in there.
“I was very disappointed that the pills I received were not the branded ones that I was expecting and as were illustrated in your website. The ones sent are a poor substitute.”
Dear Michael,
We would like to thank you for reaching out with your concerns.
I understand your frustration and want to clarify the situation. The description in our listing did mention that the brand may vary. This variation is due to nationwide shortages, as manufacturers are not always able to supply the same brand consistently.
However, please rest assured that regardless of the brand, the product contains the same active ingredients. It will effectively treat the same symptoms as the brand you are familiar with.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
“When I ordered my order I paid the next day delivery and after 4 days of it not turning up I emailed and was told it was out of stock I feel this should of been told when I placed my order so I didn't waste money on next day delivery with no offer of you paying it back VERY POOR SERVICE”
Dear Tracey,
Thank you for your rreview and patience. We apologise for the delay in getting the item you ordered back in stock due to manufacturing and market shortages, which have impacted our ability to restock the item as quickly as we would like.
Please be assured that we are actively working to resolve this issue and get the item back in stock as soon as possible. We understand how important this is to you, and we appreciate your patience and continued support.
We will keep you updated on the status of your order and provide an estimated timeframe for when the item is expected to be available again. If you have any questions or concerns in the meantime, please don't hesitate to reach out to our customer support team.
Rest assured, you were fully refunded for this order.
Thank you for choosing us, and we apologise for any inconvenience this may have caused.
Dear Dilip,
Thank you for your review. Unfortunately, as you did not fill the sample to the fill line, the lab was unable to test your bloods to give any results. Please do contact us so we can clear up any confusion.
Dear Dias,
Thank you for your review.
Please note the item was returned as the address was incorrect as Kempton Road does not go to 266 only to door number 244.
Royal Mail have stated:
Sorry, we were unable to deliver this item at 16-06-2024 as the address was inaccessible. We will attempt to deliver your item again on the next working day.
Access issues prevented us from delivering this item. This could be due to a number of reasons, including locked communal entrances, bad weather, health and safety issues or road
Please reach out to us so we can help resolve this for you.
“They delivered the wrong monitor,which was a cheaper version of my original order.
In spite of the correct monitor being stated on the delivery note,the actual monitor delivered was the wrong one.”
“Appalling service. Sent wrong product. Ignored emails. No refund or contact. First and last time using Pharmacy 4U. Such a shame as seemed so promising as a “one stop shop” for my medical supplies. Disgraceful con.”
Dear Peter,
Thank you for your email and patience. We apologise for the delay in getting the item you ordered back in stock due to manufacturing and market shortages have impacted our ability to restock the item as quickly as we would like. We did refund you for the items missing. The goods is that this item is now back in stock!
English