“Paid for next day delivery it took almost 2 weeks and received only one item instead of two items i ordered. When i emailed Pharmacy 4u, they asked for a picture of the sealed parcel. i didn't send a picture because i had not taken one after opening as I thought there would be 2 items, and I had already thrown away the packaging.”
Hi Julliet,
We are sorry to hear that Royal Mail did not deliver this on time. I can see it did not get a scan at the depot and was lost within the nextwork, however we did re-ship this out immediatelty as soon as we were notified it was lost. we have fully refunded you for postage fees. We do aplogise once again for the delay.
“Not happy with my order at all. I order 2 item and u send 1 item out and refund me for the other one. U sud of offered me the option and you never! It work out I pay just under £10 for 1 item and I wudnt of order and wud of cancel my order if that was the case! I send number of emails and had no reply!”
“I’ve contacted yourselves but haven’t heard anything back. I had ordered three items and received two out of three. I have contacted yourselves but I haven’t heard anything back. Disappointed”
Hi Sadiyya, We can see that you did actually receive your full order, and there was nothing missing. we also have not had any contact via call or email to confirm, so please do get in touch with us to clear up any confusion.
HI Ron,
Thank you for your review We can see you placed your order, and it was delivered to you. We also emailed your tracking information. please do call us so we can better assist you, as your custom is extremely important to us
“I ordered my product over a week ago and it still has not been delivered, when I review tracking it confirms it has been despatched but gives no update. This is very frustrating.”
Hi Julie Lloyd,
Thank you for your review we can see the test kit was delivered to you as it was sent tracked via Royal Mail, please can you contact us so we can confirm the address you have given us on checkout is correct.
Hi V Phipps,
I can see you placed an order with us on the 2nd November which was delivered a few days later. We can also see yoou signed for and we did check the tracking GPS and its shows up to the correct address you gave on check-out. Have you asked another family member within your home if they had taken the delivery for you? Please feel free to call us for further information.
“Paid extra for 24 hour delivery - product not shipped for 4 days and then sent 48 hour delivery.
Item did not arrive in time for my holiday.
Emailed customer services to understand the delay but they never responded.
Lots of plastic used in packaging. Please consider more sustainable alternatives.
I won’t use this company again.”
Hi Katharine,
Thank you for your review, we can see you placed and order on the 24th Oct and the item was shipped the same day from our premises, we can only apologise in the delay as Royal Mail had taken longer than usual to deliver this item please do get in touch with us on 01623 572757 so we can better assist you.
“Order came quick but ubfortunatley the product was not up to standard it had dried out so was impossible to use so unfortunatley i can not write a good review which is a shame very dissapointed☹”
Hello Rosemary,
Thank you for your review. Please note that the product you purchased, Recapit No Mix Cemen Repair Loose Caps Crowns Emergency Cement, is not in liquid form and is more of a dry mixture to enable you to apply it. We are sorry to hear you are not happy please could you contact us so we can resovle this iss and clear any confusion as your custom it improtant to us.
HI Muhammed, Thank you for your review, as per your review and email, we did clearly state in bold that ''Brand may vary due to nationwide shortages'' in the advert here: https://online-pharmacy4u.co.uk/products/evolve-carmellose-soothing-eye-drops. We have tried to call you and replied to your email, as your custom is extremely important to us. Please contact us so we can clear up any confusion.
“When I ordered it said it would be with me on 2 days. Over a week later and I still haven’t received my order. Very poor service and I certainly will not be a returning customer.”
Hi Siobhan,
Thank you for your review We can see you checked out using Royal Mail Tracked 48 (3-5 working days), and we can see we fulfilled and shipped your item within the correct timeframe.
HI Atesham ,
Thank you for your review. We love to hear from all of our patients and know of your experience with us, as this helps us to improve our service.
Please note that all prescription items can take 24–48 hours to safely prescribe. We can see you received your item within 1 working day of being prescribed.
Hi Jeff,
Thank you for your review. Please note that all prescription items can take 24–48 hours to be prescribed during busy periods. We are sorry the order took this long to prescribe and dispense, but we must ensure we prescribe safely and do all the relevant checks required to ensure the medication is safe for you.
Hi Susan,
Thank you for your review
Please could you check your order as we have sent the exact item you had ordered here on the below link? Please note that they come in tablets or capsules, the link below will show you what you had ordered. Please do contact us so we can happily clear any confusion and assist you better. https://online-pharmacy4u.co.uk/products/solpadeine-plus-tablets-32s
“After a problem with my order and it taking over 3 weeks to arrive when I paid for 48 hour delivery and me sending you multiple emails asking what's going on, I still haven't even received a reply. I think this is extremely unprofessional and lacking in the customer service department and I will never use you again because of it. I am so upset with the service I received especially after ordering an urgent medical item and no communication, even when I have been emailing.”
Hi Andrea, Thank you for your review. We can see you placed an order with us and it was shipped and delivered to you, we sent you an email confirmation with tracking information and can see its been signed for. We are not aware of any delays. Please could you contact us so we can better assist you.
Posted 7 months ago
Hi Andrea,
Thank you for your review. We love to hear from all of our patients and know of your experience with us, as this helps us to improve our service. We can see from your order that the item was lost in transit, and we then reshipped another item out to you.We sincerely apologise for the delay due to the item being lost in transit. We can see that the item has now been delivered and received.
Hi Sadia,
Thank you for your review. Please note that we have emailed you & also called you as your item was shipped to the address you gave us on checkout, We can now see that the address you put on the shipping was unknown and does not exist. This is the reason your item has not been able to be delivered. Please contact us so we can better assist you.
