“Ordered 2 items. After one week received only one item. At no time from when I ordered was I told that one of the items was out of stock and the website took my order and payment. It wasn't until the package was received that showed only one item was being sent. This is a 'Pharmacy' website, and luckily the items ordered was not medication, but if it were and urgently needed, to find out a week later that item not sent is bad. PLUS I WAS CHARGED CARRIAGE ALTHOUGH THE ORDER WAS CARRIAGE PAID AND NOT HAD A REFUND FOR THE CARRIAGE CHARGE.
I SEE YOUR RESPONSE BELOW. IT IS A LIE THAT I WAS CONTACTED TO SAY ONLY ONE ITEM AVAILABLE - THE FIRST I KNEW OF THIS WAS ON THE DELIVERY NOTE ONCE PART ORDER RECEIVED. ALSO I HAVE NOT RECEIVED THE CARRIAGE CHARGE REFUND DUE TO ME OR ANY EMAIL FROM YOU INFORMING OF A FUTURE 10% DISCOUNT.”
Dear Harry,
Thank you for your review. However, we did contact you to explain the manufacturers could no longer produce 1 of the items in your basket as we have been caught short of supply of this item. We sincerely apologise for any inconvenience caused and have given you a coupon code for 10% off your next order. Please do contact us to clear any confusion, as your customer is extremely important to us.
“The package arrived leaking and the cap was broken thus it dripped inside package and outside .. 30% of the liquid was lost. Terrible and I will never buy from This company.”
Dear Betty,
Thank you for your review, We did email you to confirm the order was correct; we did also leave you a voice message on your provided number. Please do contact us back so we can assist you.
“Wouldnot buy again I was in desperate need for insulin needles as I had to come of insulin pump and couldnot get needles quick do I ordered from pharmacy 4u paid extra postage to get it quicker did I get them quicker no so wouldnot recommend”
Dear Julie,
Thank you for your review. We can see that you only paid for Royal Mail tracked 48, which is a 3-5 working days service. We always suggest that urgent items use the Royal Mail tracked 24 service, which is a much quicker service..
“Terrible service - product sent not the one
I ordered / paid for and no reply yet to my
online complaint
I will never use this company again - see other
poor reviews !”
Dear Anonymous,
Thank you for your review, but we do not have you on file and this has been flagged as a fake review. Please discloure your order number or call us and can happily assist you.
Posted 9 months ago
Dear Anonymous,
Please may we have your order number so we can better assist you..?
“As of being an older chap ,the picture of the nicotine lozenges was a pack of 204 when they arrived it was packs of 96 ,thought I was getting a bargain at the price ,apparently not”
Dear Stephen,
Thank you for your review. We can see we have shipped exactly what you have ordered.. Please do review this link to clear any confusion and for confirmation: https://online-pharmacy4u.co.uk/products/nicotinell-mint-lozenges?variant=39965196943512&ptype=undefined
“Worst online experience, order placed 17 Oct, still dont have the item I paid for. Received the incorrect item, said it was due to a barcode error and i must return the incorrect item before they send me what I ordered. Very poor customer service for a critical service provider!! after several emails Pharmacy4U emailed a postage label however, the Post Office said it cannot be used, I am no further afield.
My first and only time of using Pharmacy4U, never again! I wonder if this sort of issue formed part of their audit.”
“Purchased deep relief gel in the white box that was advertised. They sent me the dr gel in the blue box which isn't for arthritis pain. When I sent them an email, they said it's the same one but in different packaging. It isn't. There are two different types. Really not happy. Don't advertise it then send me a different variant! Won't use them again. They didn't even bother replying to my second email!!!”
HI Tracie,
Thank you for your review. As mentioned to you via email, the manufacturers have changed the packaging design; however, rest assured that the item you have received is exactly what you have ordered just under a new packaging redesign.
“I didn't recieve the item I ordered you sent out the wrong one, also it said if I ordered it within 4 hours I would get it the next day but it arrived 3 days later!”
HI Irene,
We can see your order was placed on a Sunday, and royal mail service only works on working days, and we can see your order was received within 2 working days, We can see we have only sent you 1 order. Please do get in touch with us so we can better assist you.
HI Elaine,
Thank you for your email, but we can not see any emails from you. We have tried to contact you and left a voicemail. Please contact us or email info@online-pharmacy4u.co.uk we are here to help and assist you in anyway we can.
Dear Freda,
We can see your order was delivered under the Tracked 48 that you selected on checkout. Please may we advise you to selected royal mail tracked 24 as this is a much faster service.
“Was only given half of my order and when I told them ,they responded by telling my order was signed of and complete, I am still trying to sort this but I am not happy,not the response you want when buying online, I will be taking this further if they don't fulfil my order, poor service all round”
“Very poor service after a week I'm still waiting for the correct product which has been paid for in full, customer service has NOT responded to email and is unavailable by phone”
Hi Andrew,
We can see you placed an order on 17th October 2024 at 11:45pm, and your order was delivered to you within 2 working days. Please do contact us to help clear any issues you have faced, as we are here to help you.
Dear Joseph,
We can see you placed an order on the 26th October 2023 at 11:29 and it was delivered to you a few days later. Please do contact us so we can help clear any confusion.
“Please do not shop online with these people they fail to deliver my order. Then complain that they didn't have door. But on the tracking site there's a picture claim they deliver to my home when there picture shows white tile outside my door when I have black tiles. Postcode correct building name correct owner name correct and a Postal area manager by camera. But they want redelivery payments they're scammers.”
Dear Dalbert,
Thank you for your review, but as mentioned to you via email, we can not be held responsible for an incorrect address, we can see you have missed your door number and flat number from your delivery address, hence why the order has been ''returned to sender'' and we have reached out to you via email. Please could you contact us so we can resolve this for you as we need the correct full address for Royal Mail to be able to deliver to you.
English