Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.82

4.8 Rating 9,470 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 9,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 19th September 2025

770

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered over $500 in parts, had a parcel turn up, half the parts weren't in the parcel. Rang them up, asked if there was a second parcel, no.. told them half the order isn't here, they just moved me around from manager to manager, avoided the issue, blamed me for losing parts, i sent them photo evidence of the parcel, half the box was filled with their branded plastic air bags that fill the gaps, they still just ignored my calls or emails, opened a case through PayPal to get my money back, they rang me and offered a bank transfer refund of approx 1/4 of the money I'd lost... Just disgusting customer service and zero care that I had paid for parts I never recieved. I refused dodgy refund, leaving it for PayPal to sort out.. they stopped responding to me and just hoping I'd go away.. thank goodness I paid through PayPal, got a refund, still never heard back from Online Auto Parts.”

Helpful Report

Posted 1 year ago

In regard to your feedback, I can see our team has been in touch with you. Our warehouses have packing cameras that can be used to check exactly what was packed and shipped. In this case, there was one item that was not packed and our team has offered to send this part, but this was not required and as such a refund was processed for this item. The other parts were all packed and shipped, as per our staff's communication with you. It would be very easy for a customer to claim something was not shipped, which is why we have the packing cameras that record all items packed and the packaging used. As mentioned before, the one item that was not packed has been refunded, as a replacement was not required.

Posted 1 year ago

“I ordered a windowswitch and I paid extra for the express delivery but it didn’t came in time, money waste..”

Helpful Report

Posted 1 year ago

Thanks for your feedback. In regard to this feedback, the order was placed on Saturday 27/01/2024. We do not have the ability to ship on weekends, and as such the order was dispatched the next business day, Monday 29/01/24. This was sent on express post and weas delivered 12.26pm Wednesday 31/01/24, well within the express post timeframe of 1-3 business days.

Posted 1 year ago

“Your site is the most difficult I have ever used. When I tried to purchase as a visitor it insisted I sign up, so I did, then when i tried to log in it said my email and or password did not exist, so I went back to purchase as a visitor and was told my email was related to an account so I had ti log in and was told my email and or password did not exist. I had to use a different email to get through as a visitor”

Helpful Report

Posted 1 year ago

Hello John, I believe one of our staff was assisting you one the phone with this issue. From what we can tell, the incorrect email address was being used which is what was causing the issue with logging in. If you input the incorrect email address, the website will give an error, this is to protect the information related to your membership. If we can be of further help, please do not hesitate to get in touch.

Posted 1 year ago

“I cant believe it took 5 days to activate the postage from all places Melbourne and i live in Queensland and thete is an office in Banyo. If i knew I could score you 1/2 star I would. Someone needs a new job”

Helpful Report

Posted 1 year ago

Hello James, The order was dispatched from Melbourne due to our Virginia branch running out of stock. This was done in order to expedite your order. We do apologise for the delay, but at this time of year it is common for there to be delivery delays as a result of increased demand on the network. I can see that the parcel has now been delivered. Please do not hesitate to get in touch if we can be of further help.

Posted 1 year ago

“You state: Black Friday Sale 20% off storewide - really. I tried to buy a part - wheel bearing for my toyota hi-lux ute - but no 20% discount..... just a 5% members discount. Is this what false and misleading advertising is?”

Helpful Report

Posted 1 year ago

“I bought a product 17 August. The website said it would fit my car. It didn't. On 27 August, I wrote to sales@onlineautospares.com.au asking how I could return the product. I did not receive a reply. On 4 September, I wrote again asking for a response. I did not receive a reply. In frustration, I wrote a review of the product hoping illicit response. On 5 September, they replied to my review saying that - wait for it - I should write to sales@onlineautospares.com.au. So I did so for a third time on 8 September. I did not receive a reply. It is now 12 September. This is seriously bad service.”

Helpful Report

Posted 2 years ago

Hello, I can see what has happened. The address you have tried to communicate with us on is incorrect. Our email address is sales@onlineautoparts.com.au which is what we communicated in reply to you. The email address you have been using is sales@onlineautoSPARES.com.au which is why we have not received any of this communication. We apologise for any confusion. Our team has also tried to contact you via phone, but have not managed to get in touch. Please feel free to emails us at sales@onlineautoparts.com.au or call us on 0732656228 at your earliest convenience so that we can be of further help.

Posted 2 years ago

Hello Thanks for getting in touch with us. I can see that you have been emailing sales@onlineautospares.com.au which would explain why we have not had any communication from you. Our email address is sales@onlineautoparts.com.au. We have since sent a follow up email along with trying to get in touch via phone, but to date have not had any reply. If we can be of further help with either this order, or with anything else, please do not hesitate to get in touch.

Posted 2 years ago

“Parts go missing and no one want's to take reasonability. Don't use Express Post also as it makes no difference to getting it.”

Helpful Report

Posted 2 years ago

“Very lousy experience, totally wrong parts delivered, even with the parts guarantee assurance. First operator didn't return the call she promised. Second operator didn't send the quote she promised. Third operator did send quote, but somehow the price had jumped $120 more than the original price. Seriously considering using the local parts guys and buying across the counter, very poor first experience.”

Helpful Report

Posted 2 years ago

“So slow and does not realise it is time consuming to find stuff by answering fillout forms , hate these type of web pages / stores”

Helpful Report

Posted 2 years ago

Hello Robbie, Thanks for this feedback I have passed this on to our web team. We do get as much information as we can in order to make sure that we are supplying the best service and the correct parts, which is why there are many fields to select. Please let us know if we can be of further help.

Posted 2 years ago

“Quick delivery Poor quality parts - aftermarket cheap Taiwanese molds that were so poorly designed that they didn't fit. Makes a good case for just getting oem in the first instance. But the cheaply designed products were also cheaply priced.”

Helpful Report

Posted 2 years ago

Hello Thanks for getting in touch with this feedback. We rarely have issues with the quality of these products so we are surprised to hear you have had such an issue, but we are always happy to help. Our sales team has tried to get in touch with you regarding this issue, but to date have not had any response. If we can be of further help with this order, or with anything else, please do not hesitate to get in touch.

Posted 2 years ago

“Please share more photos and videos of the draglink of the Landcruser BJ 40, I am trying to order from your site. Thank you”

Helpful Report

Posted 2 years ago

“I ordered the part it showed that would fit my car and it didn't then they made me pay for shipping to send it back never again will buy from them”

Helpful Report

Posted 2 years ago

Hello Marcus, The part you ordered is not listed for your vehicle, as such, it has been ordered incorrectly. I can see that our staff have been in touch with you regarding this order. We do not cover return postage for items that are ordered incorrectly, but we are certainly happy to process a refund for this item once it has been returned.

Posted 2 years ago

“Sent wrong boot struts! I researched my vehicle model and year Used that to initiate my purchase for boot struts Put my model, year and advised that that the vehicle does not have a spoiler. Parts sent were for the two models prior and with a spoiler In discussions with the sender I sent the part page I ordered fro so there could be no argument They wanted me to send the part back from another state shich I previously purchased it from for them to send the correct part I Kew what I needed and I k is my car details so I sent correctly Not my bad Big business error little guys loss Will spread the word!”

Helpful Report

Posted 2 years ago

Hello David, I can see from the order, that the part selected when the order was placed were for BA-BF Falcon models with spoiler. As this is what was selected when the order was placed, this is what has been sent. There is indeed a different listing for the FG series for models without spoiler. In this case, it looks like the wrong listing was selected when the order was placed. If you are ever in doubt about fitment of the parts, please don't hesitate to contact us to verify before placing your order.

Posted 2 years ago

“Absolutely appauling, they sent me a faulty product than when sent back they said it was not faulty and refused to refund me my money for my product, no not buy from here, website is a fake fraudulent site.”

Helpful Report

Posted 2 years ago

“Found item to be poor fitment. With oem I never need to use sealant, this kit leaks, even with good quality sealant. The main outer gasket is ok with a blob in the hard corners, but the spark plug seals leak badly. One of my wells was literally full of oil after only a few thousand kms. I ended up buying oem, and have no issues now. I was refunded, but I still had to spend time fixing the problem due to an inferior product.”

Helpful Report

Posted 2 years ago

Hello Marc, Thanks for this feedback. I can see that out team has already been in touch with you regarding this issue. We do not normally have issues with this gasket set, it appears that this is a one off issue. I am glad our team was able to help. Please let us know if we can help with anything else.

Posted 2 years ago

“I made a payment a few times although it confirmed I found out it did not .. I hope I won’t be double charged !”

Helpful Report

Posted 3 years ago

“So disappointed I brought a radiator and the fins came damaged, there was nothing to protect the radiator during delivery it was just in a box no bubble wrap or anything. I don’t have time or money to send it back so hopefully it will be fine.”

Helpful Report

Posted 3 years ago

Hello Maddison Thanks for taking the time to contact us. We are sorry to hear there was damage to the radiator. In most cases the radiator will still work fine. If you do have any issues, please don't hesitate to contact us. You can contact our sales team direct via email at sales@onlineautoparts.com.au

Posted 3 years ago

“Pickup should be instant, not forcibly planned.”

Helpful Report

Posted 3 years ago

“BEWARE!!! Charging GST on exports BEWARE!!, These guy charge GST on items that are exported, when the law states that they should not. Johno and Michael both shown a copy of the relevant government requirement, but refuse to deduct the GST. RIP OFF!!”

Helpful Report

Posted 3 years ago

Hello John, Thanks for your review. Unfortunately, while we do not charge Australian GST on overseas orders, there are GST charges that are imposed by local authorities. This is especially the case for orders that are exported to New Zealand. New Zealand requires that we collect New Zealand GST for orders that are shipped to New Zealand. This is law that we have to abide by and cannot circumvent. Apologies that we cannot be more help.

Posted 3 years ago

“Lack of communication pay for product week later still nothing”

Helpful Report

Posted 3 years ago

Online Auto Parts is rated 4.8 based on 9,470 reviews