Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.83

4.8 Rating 8,827 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 8,827 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 1st May 2024

677

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed I brought a radiator and the fins came damaged, there was nothing to protect the radiator during delivery it was just in a box no bubble wrap or anything. I don’t have time or money to send it back so hopefully it will be fine.”

Helpful Report

Posted 1 year ago

Hello Maddison Thanks for taking the time to contact us. We are sorry to hear there was damage to the radiator. In most cases the radiator will still work fine. If you do have any issues, please don't hesitate to contact us. You can contact our sales team direct via email at sales@onlineautoparts.com.au

Posted 1 year ago

“Pickup should be instant, not forcibly planned.”

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Posted 1 year ago

“BEWARE!!! Charging GST on exports BEWARE!!, These guy charge GST on items that are exported, when the law states that they should not. Johno and Michael both shown a copy of the relevant government requirement, but refuse to deduct the GST. RIP OFF!!”

Helpful Report

Posted 2 years ago

Hello John, Thanks for your review. Unfortunately, while we do not charge Australian GST on overseas orders, there are GST charges that are imposed by local authorities. This is especially the case for orders that are exported to New Zealand. New Zealand requires that we collect New Zealand GST for orders that are shipped to New Zealand. This is law that we have to abide by and cannot circumvent. Apologies that we cannot be more help.

Posted 2 years ago

“Lack of communication pay for product week later still nothing”

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Posted 2 years ago

“Sorry guys , brought your rotor kits for a BA Falcon , Rotors are good but the Pads, Yuk , there noisey , on the box it says low dust ( Compared to what a coal mine) , a month after fitting these i went and brought a set of Bendix Std pads , Noise gone , dust gone”

Helpful Report

Posted 2 years ago

Thanks for your feedback Alan. We have sold many of these sets of pads with no issue, but are always happy to help where we can. Our sales team has tried to contact you in order to help, but have had no response. If we can be of further help with this order, or with anything else, please feel free to get in touch.

Posted 2 years ago

“Beware gas strut sent out missing end cap not fit for purpose no quality control bought through ebay online contacted said that the parts are checked before they are sent out no reply as to why this has happened contacted consumer affairs about this matter they will be in touch not suitable for the application and not of merchantable quality”

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Posted 2 years ago

“Awesome parts and Quality... WORST CHECKOUT ON EARTH!!!”

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Posted 2 years ago

“Your website is very difficult to navigate. 1. Could not change vehicle model for product. 2 PayPal payment significantly mor e diiicult to perform. More than any other payment I often use. 3. The initial bring up add for product did not translate to vehicle application. Ititial add stated product suitable for Ford AU falcon, however the add once I visited your site did not confirm vehicle subject of purchase. Site kept stating that product was not suitable for Ford Escort. I have previously bought products for the Escort. Impossible to conduct further information relevant to the AU 1999 Ford Falcon I need the product for. Any attempt to change it to the required model was unsuccessful. I buy many on line products - yours was the most difficult and frustrating I have ever experienced. I will allow response prior to review.”

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Posted 2 years ago

“How can you expect to sell parts with only the picture of a box. I bought a radiator hose which had no description of the item other than measurements which matched mine but when it arrived was completely different. First and last time I use onlineautoparts. I might as well have just threw $25 in the bin. 48 hours to get a response on a part is a joke. How hard is it to include a picture of what you're selling.”

Helpful Report

Posted 2 years ago

Hello John, I can see that this part is not listed as a match fit for your model. If you are ever in doubt, you can certainly contact our sales team who will be happy to help where we can. In some cases, it can take time for a photo to be added to a new listing, but I have forwarded this feedback through to our listings team. If e can be of further help, please feel free to contact us via email at sales@onlineautoparts.com.au

Posted 2 years ago

“Delivery is absolutely shocking, there was supposedly stock on the shelf of the item I wanted. I ordered quickly based on this, I also express posted the item as I am stuck out west until I can get the part to get my car going again. I ordered the item on the Monday, and it didn’t leave them until at least the Thursday, it is now the following Monday and I am still waiting for the part to arrive.”

Helpful Report

Posted 2 years ago

Hello, Thanks for contacting us with this feedback. Each of our listings has an estimated dispatch date in the listings. In this case, while the part was available, dispatch was delayed as the part is kept offsite. I can see that the parcel was dispatched 23/09/2021 and delivered 29/09/2021. We apologise for the delay and are glad to note that the parcel has now been delivered. Please let us know if we can help with anything else.

Posted 2 years ago

“the worst experience to check out and find parts ever!!! will avoid like covid in the future.”

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Posted 2 years ago

Hello Grant, Thanks for contacting us with your feedback. We are sorry to hear that the website was difficult to navigate. We are always happy to help and if you ever strike issues, please contact our sale steam who will do our best to help.

Posted 2 years ago

“Ordered parts 7 days ago still no parts cars waiting there web site says it ships quickly”

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Posted 2 years ago

Hello Mark, Thanks for this feedback. We apologise for the delays. Unfortunately Covid had affected the service provided by our couriers and in conjunction with higher demand has caused delays. Rest assured we are doing our best to get orders to customers as quickly and efficiently as possible.

Posted 2 years ago

“That purchase was a pain in the Ass”

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Posted 2 years ago

Hello Trevor, Thanks for your feedback. We are sorry to hear you found the purchase difficult. If you ever require assistance, please feel free to contact our sales team who will do their best to help.

Posted 2 years ago

“Purchased a full Commando suspension for my Patrol and with less the 9000 k's the front shockie's gave out , took them out and the where seized and I also notice the front steering damper leaking oil. Now I am worried about the back two shockies .I wouldn't recommend Commando to anyone”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for contacting us with this feedback. Our sales team has tried to get in touch with you regarding this order, but have had no response. If we can be of further help with this order, or with anything else, please feel free to contact us.

Posted 2 years ago

“I am so disappointed with the company and the customer service that Online Auto Parts has given... or not given should I say!! My mobile mechanic spent 3.5 hours pulling parts out my car only to realise that when installing a part that I had bought from ‘Online Auto Parts’ actually is faulty and was sent to me faulty. It was followed up with a video of the part that was sure enough, confirmed by the guys at Online auto parts as; faulty!! Yet No one want to take any responsibility for this. All they are offering is an exchange for a new part. What about the labour cost for my mechanic? Well they’re not covering the labour and can only refund the part. My mechanic charge my for 4 hours of labour, and now I have to get him again to fix it with the new part and pay for labour and new part again. Long chats with the sales team finished by them telling me buying parts from Online auto part is to “take a chance”. I’m highly disappointed with the quality of the product, the lack of good fair quality service and especially for an Australian company. Definitley would not recommend to a friend!!”

Helpful Report

Posted 2 years ago

“I ordered a pair of indicators for a hj47 and paid for express post it never arrived the tracking number showed it was sent back and I can’t get a refund until they get them back which is out of my hands because aus post is their carrier I didn’t get a say in them being returned I have since brought another pair but still no refund”

Helpful Report

Posted 2 years ago

Hello Alex, We are sorry to hear that Australia Post has failed you and us on this occasion. I can see that one of our team has been in touch with you in order to arrange a resolution to this issue. We will always do our best to help. Please feel free to contact us if we can help with anything else.

Posted 2 years ago

“invoice prices charged appeared more than advertised when online purchasing . Cant review untill my order and refund arrives. Hopefully its fixed Quick”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks for your feedback. Postage costs are calculated at the checkout when all items are added to the cart. We will certainly get your order to you as quickly as possible.

Posted 3 years ago

“I ordered my parts since February 25th and have not received an email or notification yet. I sent a email to follow up and still nothing”

Helpful Report

Posted 3 years ago

Hello, Thanks for contacting us with this feedback. We are always happy to help. I have checked the tracking if the order number provided and it shows the parcel as being delivered to the address on the order on 05/03/2021. Please see the tracking link I have included. https://auspost.com.au/mypost/track/#/details/ET156334824AU

Posted 3 years ago

“i ordered the same slave clutch cylinder before and got one for a later model !!!! instead for landcruiser 1982 i got one for1987-89”

Helpful Report

Posted 3 years ago

Hello Detlef, Thanks for taking the time to leave us this feedback. We are always happy to help where we can. I notice that we have no record of contact from you in regard to your previous order. I have checked the fitment for this order, and this part is listed to suit the 1982 FJ60 Landcruiser. If we can be of further help, please feel free to contact our sales team direct via email at salesa@onlineautoparts.com.au and we will do our best to help.

Posted 3 years ago

“2 orders sent quickly with TNT, 3rd order they send via Aus Post been sitting in Brisbane since 10th ! fuckin muppets won’t respond to my email”

Helpful Report

Posted 3 years ago

Hello Troy, Thanks for taking the time to contact us with your feedback. I can see that an inquiry came through blank and that one of our staff responded via email to get some more information on the 16th of December. I have checked the tracking and can see that the parcel was processed by air carrier 17/12/2020. Unfortunately at this time of year, parcels can be delayed due to the high volumes of parcels being sent, however I would expect your parcel to be delivered soon.

Posted 3 years ago

Online Auto Parts is rated 4.8 based on 8,827 reviews