Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.82

4.8 Rating 9,340 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 9,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 24th April 2025

Alan C

Online Auto Parts 5 star review on 15th April 2025

Mick K

Online Auto Parts 5 star review on 10th April 2025

Noel H

Online Auto Parts 5 star review on 7th April 2025

Joseph G

Online Auto Parts 5 star review on 29th March 2025

Cody V

756

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a product 17 August. The website said it would fit my car. It didn't. On 27 August, I wrote to sales@onlineautospares.com.au asking how I could return the product. I did not receive a reply. On 4 September, I wrote again asking for a response. I did not receive a reply. In frustration, I wrote a review of the product hoping illicit response. On 5 September, they replied to my review saying that - wait for it - I should write to sales@onlineautospares.com.au. So I did so for a third time on 8 September. I did not receive a reply. It is now 12 September. This is seriously bad service.”

Helpful Report

Posted 1 year ago

Hello, I can see what has happened. The address you have tried to communicate with us on is incorrect. Our email address is sales@onlineautoparts.com.au which is what we communicated in reply to you. The email address you have been using is sales@onlineautoSPARES.com.au which is why we have not received any of this communication. We apologise for any confusion. Our team has also tried to contact you via phone, but have not managed to get in touch. Please feel free to emails us at sales@onlineautoparts.com.au or call us on 0732656228 at your earliest convenience so that we can be of further help.

Posted 1 year ago

Hello Thanks for getting in touch with us. I can see that you have been emailing sales@onlineautospares.com.au which would explain why we have not had any communication from you. Our email address is sales@onlineautoparts.com.au. We have since sent a follow up email along with trying to get in touch via phone, but to date have not had any reply. If we can be of further help with either this order, or with anything else, please do not hesitate to get in touch.

Posted 1 year ago

“Parts go missing and no one want's to take reasonability. Don't use Express Post also as it makes no difference to getting it.”

Helpful Report

Posted 1 year ago

“Very lousy experience, totally wrong parts delivered, even with the parts guarantee assurance. First operator didn't return the call she promised. Second operator didn't send the quote she promised. Third operator did send quote, but somehow the price had jumped $120 more than the original price. Seriously considering using the local parts guys and buying across the counter, very poor first experience.”

Helpful Report

Posted 1 year ago

“So slow and does not realise it is time consuming to find stuff by answering fillout forms , hate these type of web pages / stores”

Helpful Report

Posted 1 year ago

Hello Robbie, Thanks for this feedback I have passed this on to our web team. We do get as much information as we can in order to make sure that we are supplying the best service and the correct parts, which is why there are many fields to select. Please let us know if we can be of further help.

Posted 1 year ago

“Quick delivery Poor quality parts - aftermarket cheap Taiwanese molds that were so poorly designed that they didn't fit. Makes a good case for just getting oem in the first instance. But the cheaply designed products were also cheaply priced.”

Helpful Report

Posted 1 year ago

Hello Thanks for getting in touch with this feedback. We rarely have issues with the quality of these products so we are surprised to hear you have had such an issue, but we are always happy to help. Our sales team has tried to get in touch with you regarding this issue, but to date have not had any response. If we can be of further help with this order, or with anything else, please do not hesitate to get in touch.

Posted 1 year ago

“Please share more photos and videos of the draglink of the Landcruser BJ 40, I am trying to order from your site. Thank you”

Helpful Report

Posted 2 years ago

“I ordered the part it showed that would fit my car and it didn't then they made me pay for shipping to send it back never again will buy from them”

Helpful Report

Posted 2 years ago

Hello Marcus, The part you ordered is not listed for your vehicle, as such, it has been ordered incorrectly. I can see that our staff have been in touch with you regarding this order. We do not cover return postage for items that are ordered incorrectly, but we are certainly happy to process a refund for this item once it has been returned.

Posted 2 years ago

“Sent wrong boot struts! I researched my vehicle model and year Used that to initiate my purchase for boot struts Put my model, year and advised that that the vehicle does not have a spoiler. Parts sent were for the two models prior and with a spoiler In discussions with the sender I sent the part page I ordered fro so there could be no argument They wanted me to send the part back from another state shich I previously purchased it from for them to send the correct part I Kew what I needed and I k is my car details so I sent correctly Not my bad Big business error little guys loss Will spread the word!”

Helpful Report

Posted 2 years ago

Hello David, I can see from the order, that the part selected when the order was placed were for BA-BF Falcon models with spoiler. As this is what was selected when the order was placed, this is what has been sent. There is indeed a different listing for the FG series for models without spoiler. In this case, it looks like the wrong listing was selected when the order was placed. If you are ever in doubt about fitment of the parts, please don't hesitate to contact us to verify before placing your order.

Posted 2 years ago

“Absolutely appauling, they sent me a faulty product than when sent back they said it was not faulty and refused to refund me my money for my product, no not buy from here, website is a fake fraudulent site.”

Helpful Report

Posted 2 years ago

“Found item to be poor fitment. With oem I never need to use sealant, this kit leaks, even with good quality sealant. The main outer gasket is ok with a blob in the hard corners, but the spark plug seals leak badly. One of my wells was literally full of oil after only a few thousand kms. I ended up buying oem, and have no issues now. I was refunded, but I still had to spend time fixing the problem due to an inferior product.”

Helpful Report

Posted 2 years ago

Hello Marc, Thanks for this feedback. I can see that out team has already been in touch with you regarding this issue. We do not normally have issues with this gasket set, it appears that this is a one off issue. I am glad our team was able to help. Please let us know if we can help with anything else.

Posted 2 years ago

“I made a payment a few times although it confirmed I found out it did not .. I hope I won’t be double charged !”

Helpful Report

Posted 2 years ago

“So disappointed I brought a radiator and the fins came damaged, there was nothing to protect the radiator during delivery it was just in a box no bubble wrap or anything. I don’t have time or money to send it back so hopefully it will be fine.”

Helpful Report

Posted 2 years ago

Hello Maddison Thanks for taking the time to contact us. We are sorry to hear there was damage to the radiator. In most cases the radiator will still work fine. If you do have any issues, please don't hesitate to contact us. You can contact our sales team direct via email at sales@onlineautoparts.com.au

Posted 2 years ago

“Pickup should be instant, not forcibly planned.”

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Posted 2 years ago

“BEWARE!!! Charging GST on exports BEWARE!!, These guy charge GST on items that are exported, when the law states that they should not. Johno and Michael both shown a copy of the relevant government requirement, but refuse to deduct the GST. RIP OFF!!”

Helpful Report

Posted 2 years ago

Hello John, Thanks for your review. Unfortunately, while we do not charge Australian GST on overseas orders, there are GST charges that are imposed by local authorities. This is especially the case for orders that are exported to New Zealand. New Zealand requires that we collect New Zealand GST for orders that are shipped to New Zealand. This is law that we have to abide by and cannot circumvent. Apologies that we cannot be more help.

Posted 2 years ago

“Lack of communication pay for product week later still nothing”

Helpful Report

Posted 3 years ago

“Sorry guys , brought your rotor kits for a BA Falcon , Rotors are good but the Pads, Yuk , there noisey , on the box it says low dust ( Compared to what a coal mine) , a month after fitting these i went and brought a set of Bendix Std pads , Noise gone , dust gone”

Helpful Report

Posted 3 years ago

Thanks for your feedback Alan. We have sold many of these sets of pads with no issue, but are always happy to help where we can. Our sales team has tried to contact you in order to help, but have had no response. If we can be of further help with this order, or with anything else, please feel free to get in touch.

Posted 3 years ago

“Beware gas strut sent out missing end cap not fit for purpose no quality control bought through ebay online contacted said that the parts are checked before they are sent out no reply as to why this has happened contacted consumer affairs about this matter they will be in touch not suitable for the application and not of merchantable quality”

Helpful Report

Posted 3 years ago

“Awesome parts and Quality... WORST CHECKOUT ON EARTH!!!”

Helpful Report

Posted 3 years ago

“Your website is very difficult to navigate. 1. Could not change vehicle model for product. 2 PayPal payment significantly mor e diiicult to perform. More than any other payment I often use. 3. The initial bring up add for product did not translate to vehicle application. Ititial add stated product suitable for Ford AU falcon, however the add once I visited your site did not confirm vehicle subject of purchase. Site kept stating that product was not suitable for Ford Escort. I have previously bought products for the Escort. Impossible to conduct further information relevant to the AU 1999 Ford Falcon I need the product for. Any attempt to change it to the required model was unsuccessful. I buy many on line products - yours was the most difficult and frustrating I have ever experienced. I will allow response prior to review.”

Helpful Report

Posted 3 years ago

“How can you expect to sell parts with only the picture of a box. I bought a radiator hose which had no description of the item other than measurements which matched mine but when it arrived was completely different. First and last time I use onlineautoparts. I might as well have just threw $25 in the bin. 48 hours to get a response on a part is a joke. How hard is it to include a picture of what you're selling.”

Helpful Report

Posted 3 years ago

Hello John, I can see that this part is not listed as a match fit for your model. If you are ever in doubt, you can certainly contact our sales team who will be happy to help where we can. In some cases, it can take time for a photo to be added to a new listing, but I have forwarded this feedback through to our listings team. If e can be of further help, please feel free to contact us via email at sales@onlineautoparts.com.au

Posted 3 years ago

Online Auto Parts is rated 4.8 based on 9,340 reviews