Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.83

4.8 Rating 8,827 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 8,827 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 1st May 2024

677

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad service im not happy with there service and they send the package with fastway this name should be change as slow way they never deliver my parcel very bad”

Helpful Report

Posted 3 years ago

Hello, Thanks for contacting us with this feedback. We are sorry for the delay, but have been experiencing delays with couriers, particularly in Victoria. I can see that one of our sales team has been in touch with you and we will get this issue sorted for you as soon as possible.

Posted 3 years ago

“Price on website is different to price on checkout. Difficult to navigate site.”

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Posted 3 years ago

Hello Paul, Thanks for the feedback we are sorry to hear you found the website difficult to use. If you cna let us know how it was confusing, this will help us to improve. Please feel free to contact our sales team direct via emails at sales@onlineautoparts.com.au and we will do our best to help.

Posted 3 years ago

“I spent the last 15 minutes looking for something as simple as an oil filter for my Jeep. It didn't matter how many times I would filter the search for a jeep, it would come up with petrol filters ( I have a diesel). filters that didn't even belong to a Jeep. I then tried the function that allows you to see what parts are available for my car, and guess what...same story. What is the point of filling out the details of my car for the search function, if the parts being listed clearly are not related. How frustrating!”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave us this feedback. We are sorry to hear that you have had problems locating parts for your model. If you ever get stuck trying to locate particular parts, please feel free to contact our sales team who will be able to help.

Posted 3 years ago

“Absolutely horrible experience when ordering. Ordering should be simple! I was receiving questions, pop-ups, etc. I would never order anything here again. I want to put things to my cart, and pay. Thats it. I dont want to be dealing with some stupid questions and pop-ups. Also I don't want to register so dont push me to register an account. One of the worst ordering system I have seen.”

Helpful Report

Posted 3 years ago

Thanks for giving us this input into the design of our website. We do offer the option to register, as this is where you get the best price, or an option to continue as guest if you do not want to register. We will certainly take your feedback into account and appreciate you contacting us.

Posted 3 years ago

“Order parts in which I had to travel an hour to pickup got home to where The person fitting then paying$50 ph only to find they have given me the wrong Part's best they could do was for me to travel down There again in morning peak traffic and swap then for the right ones so now after almost 4.5 hours traveling I have The right ones no discount refund very disappointed The only good thing was the fantastic service I got from the person doing My exchange Right Part's The first time I think they need to change There slogan”

Helpful Report

Posted 3 years ago

Hello Shane, We apologise for the error. The original parts supplied were for series one models, and your being the series 2, this is where the issue came from. We are glad that we were able to swap the parts out for you and get you the correct replacements. Please don't hesitate to contact us if we can be of further help.

Posted 3 years ago

“AVOID AT ALL COSTS. I received a faulty part (a broken tail light cover) and have sent photos (and then videos) to show the damage. online car parts are doing everything they can to avoid the situation and are asking me irrelevant information like whether the car is RHD or LHD - for a tail light cover?? All they need to do is replace the part and send me a returns label. If you have a part that arrives damaged, may your strength be with you with these people. It is the worst customer service I have ever encountered.”

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Posted 3 years ago

Hello Kate, Thanks for contacting us. We are happy to help. I have searched the order number you hve supplied and the emil address and cannot locate your order with us. Can you provide some more information so that we can locate your order and try and resolve this for you?

Posted 3 years ago

“Dealing with the self righteous clerk in the shop was a absolutely painful. Eventually got what I wanted at a higher price than what is quoted- but got them . It's only because I'm out in the Bush that I deal with these guys. Less painful than the dealer at charters towers”

Helpful Report

Posted 3 years ago

Hello Andy, Thanks for taking the time to leave us this feedback. We're sorry you were not happy with the service you have received, but are glad to hear that you have received the parts that you required. Please don't hesitate to contact us if we can help with anything else.

Posted 3 years ago

“I ordered fast delievery but didn't recieve yet, it so terrible.”

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Posted 3 years ago

Hello, Thanks for taking the time to leave us this feedback. We are always happy to help. Please feel free to contact our sales team with details of your order and we will do our best to sort this delay out for you.

Posted 3 years ago

“I ordered fast delievery but didn't recieve yet, it so terrible.”

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Posted 3 years ago

“Easy to work with. Quality and price seem good so far.”

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Posted 3 years ago

“I have Supplied You With my car Information but there seem to be no results. I have been dealing With Your Coy for years . Under the name of COERT BROS AUTO ELECTRICAL”

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Posted 4 years ago

Hello John, Thanks for your feedback. If you cannot find your vehicle listed, or items listed for a particular vehicle, please feel free to contact our sales team who will be happy to help.

Posted 4 years ago

“Nothing but a let down spent 300+ with them and payed for express post was ment to be here by 3days. 11days later they turned up and with the wrong parts got nothing but excuses when emailing them will never use them again”

Helpful Report

Posted 4 years ago

Hello John, Thanks for contacting us with your feedback. When ordering parts, it is important to pay attention to the fitment notes in the listing. In this case, I can see you have ordered the cv shafts for the model with free wheeling hubs, but it appears your vehicle does not have this setup. We are happy to help however. Please feel free to contact our sales team via email at sales@onlineautoparts.com.au and we will do our best to help.

Posted 4 years ago

“Ordered my parts on the 14th still yet waiting for them to even be shipped when site said that parts were in stock at the time”

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Posted 4 years ago

“Website really easy to use...”

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Posted 4 years ago

Hello Stephen, Thanks for the feedback. We are always striving to improve and we are glad to hear that our website id user fruiendly. I noticed you gave us a one star review. Was there anything that you were unhappy with with your order?

Posted 4 years ago

“Your courier service is the worst never again still havent rec had to delay my holiday”

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Posted 4 years ago

Hello Jeff, Thanks for contacting us. If you ever have issues with delivery, please contact our sales team who will be happy to help. The tracknig shows that your parcel is onborad for delivery. We do offer an express post option as well if you need items faster. Please don't hesitate to contact us if we can help with anything else.

Posted 4 years ago

“Very good service and pricing. Will use you again thanks for the quick delivery”

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Posted 4 years ago

Hello Warwick, Thanks for the excellent feedback.I notice you only gave us a one star review. Is there something we can help with?

Posted 4 years ago

“excellent customer service, part arrived early, works well”

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Posted 4 years ago

“Front knuckle bearing kit bearings had been opened bearings removed from plastic bags covered in grease and then put back in the kit was sent two new ones but very poor experience to find new parts in that condition”

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Posted 4 years ago

“Very bad I Baught globe bulb for car headlight blown up in 3 days total rubbish don't buy”

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Posted 4 years ago

“Ordered timing belt and water pump kit, and got wrong timing belt. Took a week to get replacement. In the second shipment, received wrong seals. In total, took almost 3 weeks to get the correct parts. Because I went to the back of the queue each time with the repair shop when I was waiting for parts, took 7 weeks to do a one day job. Won't order again...”

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Posted 4 years ago

Online Auto Parts is rated 4.8 based on 8,827 reviews