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Online Auto Parts Reviews

4.8 Rating 8,794 Reviews

97 %

of reviewers recommend Online Auto Parts

Company Reviews

Product Reviews

4.8

Based on 8,794 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 18th April 2024

Online Auto Parts 5 star review on 16th April 2024

Online Auto Parts 5 star review on 12th April 2024

Online Auto Parts 5 star review on 21st March 2024

Online Auto Parts 5 star review on 20th March 2024

Online Auto Parts 5 star review on 7th March 2024

Online Auto Parts 5 star review on 23rd February 2024

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First off my anti virus program kept blocking your site because you have not updated your web site certificate; which I find unbelievable! Second issue was the fact that numerous times I endeavoured to edit my address in the checkout screen and also the details under my account; both of which kept defaulting to changing the collection point- NOT THE BLOODY ADDRESS LINES!!! The only way I managed to get around this was to add an entirely new address and then choose it as my primary address. I then deleted the 2 previous addresses, both of which were incorrect! User friendly NO Intuitive NO. My basis for commenting- I studdied computer programming with an advanced certificate in data processing and supplied commercial computer systems for 18 years- whoever developed your site left several glaring oversights in it, possible bugs and a lack of simple common sense. Update your blasted web certification!!!”

Posted 3 weeks ago

“The shopping is good but checkout is a little hard to follow....to many options”

Posted 5 months ago

“Went online a month ago to source the parts that I required. Last night spent a bit over three-quarters of an hour trying to buy the parts online, the system kept stating the parts would not fit my Mazda 3. The system had all the details of the cart so it should have been a simple job to source the right part. Gave up in the end as I could not find the parts I wanted. Phoned the Brisbane office Saturday morning to find that the computer system had a glitch that the IT people had not fixed. Ordered parts online Saturday, system stated the parts would not fit a Toyota, oh my god, the parts are for a Mazda 3, now awaiting delivery. I have ordered parts previously with no issues and would order again. Just wish the company had put up a message saying they were having issues with the system.”

Posted 6 months ago

Hello John, thanks for this feedback. We apologise for this error and this issue with the site has now been corrected. I have passed this feedback on to our web development team as well. If we can ever be of help, please do not hesitate to get in touch.

Posted 6 months ago

“Wish they sold parts for my 1977 Chrysler cordoba Charger 400R auto but they don't sell parts for my 400 Big Block motor”

Posted 8 months ago

“G'Day I would just like to let you know I orded a part on 14 06 2023 H492884 I was advised the order had been shipped on the 16 06 2023 I have not yet received this order I have contacted australia post with no result I have also spoken to yuor office on your 1300 656 228 number on 30 06 2023 at 15:50 I am still waiting for a reply. The part is for my work vehicle and I have had to borrow a vehicle so I can go about my work”

Posted 9 months ago

“Not many parts that fit my Land Cruiser.”

Posted 11 months ago

“Incredibly complex and time consuming way to order parts. Very long winded order process and requirement to enter personal contact details, which should not be necessary when using paypal. Hopefully actual dispatch service will be better and product good quality otherwise will not use again. You really need to simplify process and stop trying to get customers to sign up for e mails and extended payment deals etc etc etc.”

Posted 1 year ago

Hello Thanks for this feedback I will make sure to pass this on. We generally get feedback of the opposite type, that our site is user friendly, but I will definitely pass this on to our web team.

Posted 1 year ago

“Good afternoon, I recently bought a tie rod end kit plus a steering damper from this site. Every tie rod had TOO many threads and had to be shortened to fit into the vehicle. ALSO you guys sent me 1 wrong tie rod, u supplied 3 with just the balljoint and only 1 with the ball and an eye, shouldve been 2 and 2. I was only able to get 90% of the job done. Below is a photo of the part i require and the 1 you sent me. Pretty disappointed never had wrong parts sent through before, although 70% of what i get sent needs to be modified in some way.”

Posted 1 year ago

“they dont know what they doing, they advertised a part they said was for my car and i purchased it to find out its not even for my car then they made me pay to return it and short changed me never buy from here again!”

Posted 1 year ago

Hello Mark, The part you have ordered is not listed to suit your vehicle, it has been ordered in error. This is why we have not covered postage charges, it was not listed incorrectly, it was selected incorrectly. If you would ever like us to check fitment before you order, you are always welcome to do this as well. We have an experienced and well trained team that are available to help should it be required.

Posted 1 year ago

“Hopefully this waterpump lasts more than 6 months,unlike the last one i bought off your company.”

Posted 1 year ago

Hello, Thanks for getting in touch with us. We are sorry to hear that you had problems with the water pump sourced from us. We are always more than happy to help with issues related to warranty and product failures. In this instance it looks like the water pump is out of its designated warranty period. If you have any issues with your new purchase, please don't hesitate to get in touch immediately, and we will do our best to help.

Posted 1 year ago

“The MOST DIFFICULT web site I have ever used - ever , Regards Garry Ward / Mt Waverley”

Posted 1 year ago

Hello Garry Thanks for this feedback. We are sorry that you found the website hard to use. In most cases people find it easy to use. If our sales team can be of any help please don't hesitate to get in touch.

Posted 1 year ago

“It was for me confusing doing the check out.”

Posted 1 year ago

Hello Robert, Thanks for contacting us with this feedback. We strive to provide the best service we can, and are sorry to hear that the checkout process was confusing. I will pass this feedback on to our web team. If you ever require assistance, please don't hesitate to contact our sales team.

Posted 1 year ago

“Yea? Great Terrific Fantastic, Whoopee. How do I pay with my visa card? Not everyone is glued to a computer all day. A phone call is more civillised 0423911988”

Posted 2 years ago

“Bad sight, needs to be easier to use”

Posted 2 years ago

Hello Natalie, Thanks for taking the time to contact us with your feedback. We are sorry that you found the website difficult to use. We are always happy to have feedback so we can improve. Please feel free to contact us with specific issues that you found with the site. You can contact us via email at sales@onlineautoparts.com.au

Posted 2 years ago

“Your online model matching soft ware does not work very well kept telling me the part I wanted to order for an Au2 2000 would not fit my car yet in the product description the year model for my car was there.”

Posted 2 years ago

“this web site is a shocker good company good products good prices bad web site”

Posted 2 years ago

“this site needs a lot of work compared to other sites ask a friend to try and order from it”

Posted 2 years ago

“Everything about the process was fine and smooth until it came to the payment. No payment methods would drop down. I called the help desk to no avail although they offered to process the transaction over the phone. I decided to persevere. I cleared the cart twice and restarted the webpage. On the third attempt, the payment options appeared. Then the process was fine. Just advising you that there may be a glitch in the programming. Perhaps you need to fully log out after initial registration before you make a purchase but there was nothing to indicate this was the case.”

Posted 2 years ago

Herllo Greg, No you should not have to log out and back in to complete the purchase. I have forwarded this feedback through to our team so that they can look into what might have caused the issue. We apologise for any inconvenience. Please let us know if we can help with anything else.

Posted 2 years ago

“my last order you sent me 3 40 series door handle scrached.”

Posted 2 years ago

“I had trouble navigating the web site because I forgot my password. because of my limited computer experience it was difficult for me to then sort things out.”

Posted 2 years ago

Hello Robert, Thanks for this feedback. If you ever forget your password, you can reset it yourself, or contact our sales team who will be more than happy to help.

Posted 2 years ago

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Online Auto Parts is rated 4.8 based on 8,794 reviews