Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.82

4.8 Rating 9,366 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 9,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 28th May 2025

758

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopefully this waterpump lasts more than 6 months,unlike the last one i bought off your company.”

Helpful Report

Posted 2 years ago

Hello, Thanks for getting in touch with us. We are sorry to hear that you had problems with the water pump sourced from us. We are always more than happy to help with issues related to warranty and product failures. In this instance it looks like the water pump is out of its designated warranty period. If you have any issues with your new purchase, please don't hesitate to get in touch immediately, and we will do our best to help.

Posted 2 years ago

“The MOST DIFFICULT web site I have ever used - ever , Regards Garry Ward / Mt Waverley”

Helpful Report

Posted 2 years ago

Hello Garry Thanks for this feedback. We are sorry that you found the website hard to use. In most cases people find it easy to use. If our sales team can be of any help please don't hesitate to get in touch.

Posted 2 years ago

“It was for me confusing doing the check out.”

Helpful Report

Posted 3 years ago

Hello Robert, Thanks for contacting us with this feedback. We strive to provide the best service we can, and are sorry to hear that the checkout process was confusing. I will pass this feedback on to our web team. If you ever require assistance, please don't hesitate to contact our sales team.

Posted 3 years ago

“Yea? Great Terrific Fantastic, Whoopee. How do I pay with my visa card? Not everyone is glued to a computer all day. A phone call is more civillised 0423911988”

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Posted 3 years ago

“Bad sight, needs to be easier to use”

Helpful Report

Posted 3 years ago

Hello Natalie, Thanks for taking the time to contact us with your feedback. We are sorry that you found the website difficult to use. We are always happy to have feedback so we can improve. Please feel free to contact us with specific issues that you found with the site. You can contact us via email at sales@onlineautoparts.com.au

Posted 3 years ago

“Your online model matching soft ware does not work very well kept telling me the part I wanted to order for an Au2 2000 would not fit my car yet in the product description the year model for my car was there.”

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Posted 3 years ago

“this web site is a shocker good company good products good prices bad web site”

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Posted 3 years ago

“this site needs a lot of work compared to other sites ask a friend to try and order from it”

Helpful Report

Posted 3 years ago

“Everything about the process was fine and smooth until it came to the payment. No payment methods would drop down. I called the help desk to no avail although they offered to process the transaction over the phone. I decided to persevere. I cleared the cart twice and restarted the webpage. On the third attempt, the payment options appeared. Then the process was fine. Just advising you that there may be a glitch in the programming. Perhaps you need to fully log out after initial registration before you make a purchase but there was nothing to indicate this was the case.”

Helpful Report

Posted 3 years ago

Herllo Greg, No you should not have to log out and back in to complete the purchase. I have forwarded this feedback through to our team so that they can look into what might have caused the issue. We apologise for any inconvenience. Please let us know if we can help with anything else.

Posted 3 years ago

“my last order you sent me 3 40 series door handle scrached.”

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Posted 3 years ago

“I had trouble navigating the web site because I forgot my password. because of my limited computer experience it was difficult for me to then sort things out.”

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Posted 4 years ago

Hello Robert, Thanks for this feedback. If you ever forget your password, you can reset it yourself, or contact our sales team who will be more than happy to help.

Posted 3 years ago

“Tried to buy parts late last year. Could not log in to account because could never get email to reset password. Rang several times and tried to get fixed. Had the same problem over Easter. Very frustrating.”

Helpful Report

Posted 4 years ago

Hello, Thanks for contacting us with this feedback. we are sorry to hear you are having issues logging in to your account. We have not had any other issues reported, but are more than happy to help. Please feel free to contact our sales team direct via email at sales@onlineautoparts.com.au and we will do our best to have this resolved for you.

Posted 4 years ago

“Discontinued certain sizes and now make you pay more for tint that isn't worth more .”

Helpful Report

Posted 4 years ago

Hello Curt, Thanks for this feedback I have forwarded it on to our management team. I can see that some of the tint we used to stock became unavailable which is why it had to be discontinued. We always try to make sure we are competitively priced, but in some cases price rises are unavoidable due to cost increases. Please feel free to contact us if we can be of further help.

Posted 3 years ago

“Wasn’t clear if it included 4 filters”

Helpful Report

Posted 4 years ago

Hello Stein, We are sorry to hear that you had trouble with the listing. We do have listed in the title "engine Set of 4 Oil filter Sakura" to let our customers know that this is a set of four filters. We appreciate your feedback and will look at how we can make our listings clearer.

Posted 4 years ago

“Messy procedure. Problems with address and filling in details.”

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Posted 4 years ago

Hello Kent, Thanks for this feedback. We try to make our website as easy to use as possible, and will be looking at this feedback. Please don't hesitate to contact us is we can be of further help.

Posted 4 years ago

“I have been using online auto parts for years and Finding the correct parts and pricing is great. Although this time ordering and adding a payment was very difficult. The system would not allow me to select a payment method until I logged out of my account and logged back in after selecting parts and checking out.”

Helpful Report

Posted 4 years ago

Hi Peter, thank you for the feedback. I am sorry to hear about this issue, we are trying to replicate this issue here so we are able to fix this for our users in the future. Hopefully, next time you use us we will have it sorted.

Posted 4 years ago

“This is the only time I have purchased on line, that PayPal was not accepted. ??? I will reserve my rating until the part is received. Laurie”

Helpful Report

Posted 4 years ago

Hello Laurie, Thanbks for taking the time to leave us this feedback. I am unsure why you has issues with PayPal but we will get your parcel sent out for you as soon as possible.

Posted 4 years ago

“Been getting parts for years from OnlineAuto, but will stop now because of their below average customer service. Understandable if parts may take a few days to get in but tell the customer if so. Seems always a hassle when on the phone with them too.”

Helpful Report

Posted 4 years ago

Hello Peter, We are sorry to hear you were disappointed with your last purchase. Unfortunately the part you ordered was not a stocked line and had to be ordered which is why we did not have it listed online. We do apologise for the delay however. Please feel free to contact us if we can be of further help.

Posted 4 years ago

“My last order was for BOOT gas struts for my Vx Holden.BONNET.... struts were supplied.On receipt of the advice that shipment was ready,Autoparts were Emailed and reminded that boot struts were wanted NOT bonnet struts but I still received ones for the Bonnet”

Helpful Report

Posted 5 years ago

Hello Wayne, Thanks for the feedback. I can see that you have placed oders for both bonnet and boot struts. Our sales team has tried to contact you, but have had no response. Please don't hesitate to contact us if we can help further with this order, or with anything else. We look forward to hearing from you.

Posted 5 years ago

“Hi sorry my gasket paper is ripped on delievery and you guys said between the 18th and 19th and your late if I knew that I wouldn’t of went through you guys because I needed to repair my car and injuries could of happened because I expected it when you guys said it would come”

Helpful Report

Posted 5 years ago

Online Auto Parts is rated 4.8 based on 9,366 reviews