Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.83

4.8 Rating 8,813 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 8,813 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 22nd April 2024

675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had trouble navigating the web site because I forgot my password. because of my limited computer experience it was difficult for me to then sort things out.”

Helpful Report

Posted 2 years ago

Hello Robert, Thanks for this feedback. If you ever forget your password, you can reset it yourself, or contact our sales team who will be more than happy to help.

Posted 2 years ago

“Tried to buy parts late last year. Could not log in to account because could never get email to reset password. Rang several times and tried to get fixed. Had the same problem over Easter. Very frustrating.”

Helpful Report

Posted 3 years ago

Hello, Thanks for contacting us with this feedback. we are sorry to hear you are having issues logging in to your account. We have not had any other issues reported, but are more than happy to help. Please feel free to contact our sales team direct via email at sales@onlineautoparts.com.au and we will do our best to have this resolved for you.

Posted 3 years ago

“Discontinued certain sizes and now make you pay more for tint that isn't worth more .”

Helpful Report

Posted 3 years ago

Hello Curt, Thanks for this feedback I have forwarded it on to our management team. I can see that some of the tint we used to stock became unavailable which is why it had to be discontinued. We always try to make sure we are competitively priced, but in some cases price rises are unavoidable due to cost increases. Please feel free to contact us if we can be of further help.

Posted 2 years ago

“Wasn’t clear if it included 4 filters”

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Posted 3 years ago

Hello Stein, We are sorry to hear that you had trouble with the listing. We do have listed in the title "engine Set of 4 Oil filter Sakura" to let our customers know that this is a set of four filters. We appreciate your feedback and will look at how we can make our listings clearer.

Posted 3 years ago

“Messy procedure. Problems with address and filling in details.”

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Posted 3 years ago

Hello Kent, Thanks for this feedback. We try to make our website as easy to use as possible, and will be looking at this feedback. Please don't hesitate to contact us is we can be of further help.

Posted 3 years ago

“I have been using online auto parts for years and Finding the correct parts and pricing is great. Although this time ordering and adding a payment was very difficult. The system would not allow me to select a payment method until I logged out of my account and logged back in after selecting parts and checking out.”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for the feedback. I am sorry to hear about this issue, we are trying to replicate this issue here so we are able to fix this for our users in the future. Hopefully, next time you use us we will have it sorted.

Posted 3 years ago

“This is the only time I have purchased on line, that PayPal was not accepted. ??? I will reserve my rating until the part is received. Laurie”

Helpful Report

Posted 3 years ago

Hello Laurie, Thanbks for taking the time to leave us this feedback. I am unsure why you has issues with PayPal but we will get your parcel sent out for you as soon as possible.

Posted 3 years ago

“Been getting parts for years from OnlineAuto, but will stop now because of their below average customer service. Understandable if parts may take a few days to get in but tell the customer if so. Seems always a hassle when on the phone with them too.”

Helpful Report

Posted 3 years ago

Hello Peter, We are sorry to hear you were disappointed with your last purchase. Unfortunately the part you ordered was not a stocked line and had to be ordered which is why we did not have it listed online. We do apologise for the delay however. Please feel free to contact us if we can be of further help.

Posted 3 years ago

“My last order was for BOOT gas struts for my Vx Holden.BONNET.... struts were supplied.On receipt of the advice that shipment was ready,Autoparts were Emailed and reminded that boot struts were wanted NOT bonnet struts but I still received ones for the Bonnet”

Helpful Report

Posted 3 years ago

Hello Wayne, Thanks for the feedback. I can see that you have placed oders for both bonnet and boot struts. Our sales team has tried to contact you, but have had no response. Please don't hesitate to contact us if we can help further with this order, or with anything else. We look forward to hearing from you.

Posted 3 years ago

“Hi sorry my gasket paper is ripped on delievery and you guys said between the 18th and 19th and your late if I knew that I wouldn’t of went through you guys because I needed to repair my car and injuries could of happened because I expected it when you guys said it would come”

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Posted 4 years ago

“where are my parts? way overdue for delivery????”

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Posted 4 years ago

Hello Bill, Thanks for taking the time to leave us this feedback. If you ever have an inquiry regarding postage, it is best to contact us directly so that we can chase it for you. I will chase this whereabout of this parcel for you, and will let you know once I have an update for you.

Posted 4 years ago

“Fastway couriers just wasted 3 days of my life waiting For the promised delivery date”

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Posted 4 years ago

Hello Jeff, Thanks for taking the time to leave us this feedback. We are sorry to hear that you have had issues with the delivery of your parcel. I can now see it is ready for collection from the local parcel connect agent. We do not normally have delays like this, and hope that we will be able to help in the future.

Posted 4 years ago

“My gaskets were packed loosely and were torn. Unnecessary nuisance.”

Helpful Report

Posted 4 years ago

Hello, Thanks for contaxcting us with this feedback. We are sorry to hear that you had a problem with the gasket you ordered from us. Our sales team has tried to contact you but have had no response. We are happy to help if we can. Please feel free to contact our sales team via email at sales@onlineautoparts.com.au if you would like to speak with us further.

Posted 4 years ago

“order placed 27/10/2019 tracking No wrong still not arrived 07/11 very poor service.have not heard from you. Last order arrived within 2 days will not recommend you,not likely to use you again. why so slow and lack of correspondence from you. Arthur”

Helpful Report

Posted 4 years ago

Hello Arthur, Thanks for taking to time to leave us this feedback. We have tried to contact you to help with your order, but have had no response. As you have not provided order details we cannot help further. Please don't hesitate to contact us if you would like to speak with us regarding this order.

Posted 4 years ago

“Disappointed that the initial checkout screen shows postage as 5.49 but after that postage inflates to 10.49. Poor show really!”

Helpful Report

Posted 4 years ago

Hi, there are instances when the website does automatically show a default shipping price (for Virginia 4014). This can happen when clicking through from a custom Quote or from one of our Cart recovery emails. This 'default' is updated as soon as you put in your actual required shipping address. Our developers will be solving this in the future to remove any 'default' example cost which can be a little confusing.

Posted 4 years ago

“Part wasn't as listed. Labelled 3mm but actually 6mm”

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Posted 4 years ago

“Very good and wood do business with them again ten out of ten.”

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Posted 4 years ago

“Quick and reliable”

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Posted 4 years ago

“I purchased 2 sets of brake pads for my rav4. One set came perfectly fine. The other was set backwards. When I mailed about the issue with photos I never received a response. Not even an offer to replace or refund the item. Very poor service. Won’t be purchasing from your store again.”

Helpful Report

Posted 4 years ago

“Received the wrong part due to a packaging error. Was told I’d receive a return paid parcel to send parts back for refund and have received no such parcel or follow up.”

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Posted 4 years ago

Online Auto Parts is rated 4.8 based on 8,813 reviews