Online Auto Parts Reviews

Name: Online Auto Parts
Address: 41 Yarraman Place, Virginia, Queensland
Rating: 4.83

4.8 Rating 8,804 Reviews

97 %

of reviewers recommend Online Auto Parts

4.8

Based on 8,804 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Online Auto Parts:

Get the right Fit at the right Price, delivered Fast!

1000's of quality Car and 4X4 parts in stock and ready to ship.

Est. 2006

Visit Website

Phone:

732656228

Email:

sales@onlineautoparts.com.au

Location:

41 Yarraman Place,
Virginia
Queensland
4014

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Online Auto Parts 5 star review on 22nd April 2024

675

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st choice for all parts i need, best price and service”

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Posted 2 months ago

“Best supplier in Australia!”

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Posted 2 months ago

“OnlineAutoParts have great range of automotive products, fast dispatch and always highly responsive to customer queries.”

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Posted 2 months ago

“Amazing service and prices. My first go to every time”

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Posted 2 months ago

“Very easy menu to navigate for finding parts and proceeding right through to payment and delivery/pick up details.”

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Posted 2 months ago

“Great online store. Has always had prompt delivery for me.”

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Posted 2 months ago

“Service has been very good in the past and expected it to be excellent this time around as well. Regards Noel”

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Posted 2 months ago

“Great prices and super fast delivery. Ordered at 11am and received it by 2pm next day. Only complaint is no air freshener this time. But I guess I’ll survive. I guess. Maybe.”

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Posted 2 months ago

“Had an issue with some parts under warranty they replaced parts quickly ,the only issue i have had in over 15 years with purchasing from online auto parts ,very good service thankyou”

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Posted 2 months ago

“great service”

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Posted 2 months ago

“good service good team thank you all. kenny out.”

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Posted 2 months ago

“Ordered online easy as... Picked up in person..happy as.. Part fitted and working within minutes...perfect as..”

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Posted 2 months ago

“What I ordered, was what I got, quick postage and no hassles, thanks”

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Posted 2 months ago

“I have bought a couple of items and have had no problems. I will be using them again.”

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Posted 2 months ago

“Parts delivery was fast & efficient”

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Posted 2 months ago

“ALL PARTS CAME WITH TRACKING, SHIPMENT WAS SPEEDY AND ALLPARTS WERE AS DESCRIBED AND IN PERFECT CONDITION.”

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Posted 2 months ago

“Good price. Should cater for free shipping”

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Posted 2 months ago

“Quality parts great prices can always rely on onlineautoparts !”

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Posted 2 months ago

“Zero communication, misleading advertising, terrible customer service, still waiting for item to be shipped a week later.”

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Posted 2 months ago

I can see that there was a delay with this order. We apologise for this. We have cancelled this order and had it refunded in full as per your request. Please let us know if we can help with anything else.

Posted 2 months ago

“Ordered over $500 in parts, had a parcel turn up, half the parts weren't in the parcel. Rang them up, asked if there was a second parcel, no.. told them half the order isn't here, they just moved me around from manager to manager, avoided the issue, blamed me for losing parts, i sent them photo evidence of the parcel, half the box was filled with their branded plastic air bags that fill the gaps, they still just ignored my calls or emails, opened a case through PayPal to get my money back, they rang me and offered a bank transfer refund of approx 1/4 of the money I'd lost... Just disgusting customer service and zero care that I had paid for parts I never recieved. I refused dodgy refund, leaving it for PayPal to sort out.. they stopped responding to me and just hoping I'd go away.. thank goodness I paid through PayPal, got a refund, still never heard back from Online Auto Parts.”

Helpful Report

Posted 2 months ago

In regard to your feedback, I can see our team has been in touch with you. Our warehouses have packing cameras that can be used to check exactly what was packed and shipped. In this case, there was one item that was not packed and our team has offered to send this part, but this was not required and as such a refund was processed for this item. The other parts were all packed and shipped, as per our staff's communication with you. It would be very easy for a customer to claim something was not shipped, which is why we have the packing cameras that record all items packed and the packaging used. As mentioned before, the one item that was not packed has been refunded, as a replacement was not required.

Posted 2 months ago

Online Auto Parts is rated 4.8 based on 8,804 reviews