ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 1633 Pine Street, ,, Boulder
Rating: 4.83

4.8 Rating 2,220 Reviews

96 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,220 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Phone:

303-928-7170

Email:

hello@onno.com

Location:

1633 Pine Street, ,
Boulder
80302

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my purchase of two t-shirts!!”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you for reaching out and letting me know. I went ahead and checked your tracking information. It looks like USPS still has your package and is in the process of getting it to you. I sent you an email as well to address the issue. I am so sorry for the delay in your package getting to you. Unfortunately with Covid and the holiday season being upon us USPS is taking a dash longer than usual. If there is anything else I can do to help, please don't hesitate to email me at hello@onno.com. Warmly, Elyse

Posted 2 years ago

“I’ve bought probably at least a dozen of hemp shirt over the years, and the quality has degraded over the years. I wear an XL, and my most recent purchase fit more like a medium. See photo where the black t-shirt is an XL purchased 2-3 years ago and washed many times. The steel blue t-shirt is also “XL” and is right out of the packaging. I’m not one to write reviews, let alone negative reviews. However, I didn’t receive a response when I wrote to customer service. I’ll be looking elsewhere for my shirts moving forward.”

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Posted 2 years ago

Hi Frederick, Thank you so much for taking the time to offer feedback. I'm so sorry there was a size issue with the shirt you received. I took a look at your order and it looks like you actually ordered women's shirts this go around instead of men's which is why there was a difference in size. We would be happy to replace them with men's if that was what you were actually wanting. If you wouldn't mind shooting us an email at hello@onno.com we will get you taken care of. Warmly, Elyse

Posted 2 years ago

“I never received my package! Wondering what’s going on, the tracking says it got to Honolulu 6 days ago. Still nothing”

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Posted 2 years ago

Hi Bryan, Thank you so much for your review. I am sorry it is taking longer than usual for USPS to deliver your package. Unfortunately, due to Covid, we have noticed longer shipping times for packages going to Hawaii. I sent you an email regarding where your package is according to the tracking number and what it says the expected delivery date is but if there is anything else we can do, please don't hesitate to ask. Thank you for your patience and understanding. Again, I am so sorry for the delayed shipping time. Warmly, Elyse

Posted 2 years ago

“I placed an order almost a month ago, and have received no information/communication as to where the order is. According to the tracking information, the shipping label has been created, but there have been no updates since. I really wanted to like this company for its commitment to sustainability and humane practices, however I would appreciate more transparency as to where my order is.”

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Posted 2 years ago

Hi Adrienne, Thank you so much for reaching out and letting us know that USPS is taking a while to deliver your package. I am showing it as being in SF but it has been there a while so I have a feeling that it was lost in transit. Once packages leave our warehouse we don't have a way to keep an eye on every tracking number to make sure it makes it to its destination but if there ever does seem to be an issue based on the tracking information, please don't hesitate to email us at hello@onno.com and we will look into it and get it handled. I'll follow up via email so that you know this is taken care of. Thank you again for keeping us in the loop. Warmly, Elyse

Posted 2 years ago

“Poor quality. Appears you switched source for shirts. Found ch I best writing in red on sleeve and alt sticker. Will be returning and going to a better quality product eksewhere”

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Posted 2 years ago

Hi Patrick, Thank you so much for taking the time to leave a review. I am so sorry you weren't happy with the shirts you received on your last order. Our ONNOcell bamboo shirts are made in a different location than our Original bamboo shirts, which may be where the confusion is coming from. I see that you used to order original bamboo, not ONNOcell bamboo. I'm not sure what you mean by writing in red or alternative sticker but if you could shoot us an email at hello@onno.com we will definitely get everything sorted. Again I am so sorry you were unhappy with your recent order and appreciate you bringing it to our attention. Warmly, Elyse

Posted 2 years ago

“I thought i was getting a nice shirt when i paid $40 for one.”

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Posted 2 years ago

Hi Daniel, I am so sorry you weren't happy with the shirts you received. Above all else, we want you to feel good about your purchase. If you wouldn't mind shooting us an email at hello@onno.com, we will definitely make it right. Warmly, Elyse

Posted 2 years ago

“Returned to sender and no one contact me. Poor CRM processes in place at this company.”

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Posted 3 years ago

Hi Chris, We appreciate you reaching out and are extremely sorry there was an issue with the way we handled your return. We refunded you for the shirts you returned, so you should be good to go on that front, and we will be reviewing our website to see what ways we can add clarity to our current return process which does require customers to reach out and let us know that they are returning shirts vs. just sending them back. Again, we are extremely sorry for the issue and appreciate you giving us a chance to make it right. Please feel free to contact us via hello@onno.com if you have any questions or need anything else at all. Warmly, Elyse

Posted 3 years ago

“I have not received the order when it was supposed to be here days ago.”

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Posted 3 years ago

Hi Clarice, I am so sorry your package hasn't arrived yet. Unfortunately USPS is experiencing shipping delays due to the current weather crisis. I will keep an eye on your tracking information and intervene if necessary. Currently, it does show that it is en route to you and is just arriving later than expected. I would love to discuss this further with you. When you have time, if you wouldn't mind emailing me at hello@onno.com, it would mean so much. Again, I am so sorry for the shipping delays. Warmly, Elyse

Posted 3 years ago

“I had a really hard time getting in contact with customer service at ONNO regarding a return. After posting a review here I was sent a new T-shirt.”

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Posted 3 years ago

“I ordered a XXL t-shirt and after a week I called and was told it was there was no stock and I said leave the order until they got some more in. At that point I was told they were not getting anymore and that they would refund my money which they did. Now if your a t-shirt company only don't you stock xxl t-shirts?”

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Posted 4 years ago

Hello Rick, I am sorry that we ran out of stock on the particular size and color you ordered. It's true that our next replenishment of the Pima shirts is a ways out. Pima was a new product for us recently, which far exceeded the demand we anticipated. We're working hard to get back up to stock. We do have many other colors and fabrics in stock in your size! I'm glad we could resolve this right away with a refund--please know that a replacement item is always an option as well!

Posted 4 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,220 reviews