ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 1633 Pine Street, ,, Boulder
Rating: 4.83

4.8 Rating 2,219 Reviews

96 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,219 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Phone:

303-928-7170

Email:

hello@onno.com

Location:

1633 Pine Street, ,
Boulder
80302

Write Your review

Tell us how ONNO T-Shirt Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This shirt does not fit as expected and not as avertise. This is not a Long Line T-shirt and way over priced”

Helpful Report

Posted 1 year ago

Hi Jose! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“The material on the women's bamboo shirt is just too sheer. The shirt is a little too fitted as well. This company seems to cater to thin people only. Otherwise it would be great.”

Helpful Report

Posted 1 year ago

Hi Julia! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I was disappointed. I ordered the same size shirt and one was shorter than the other. I have a long torso so this was very frustrating. Also, they stretch out really easy and loose their shape. Way too expensive for these issues. Unfortunately, I will not be buying again.”

Helpful Report

Posted 1 year ago

Hi Terri! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with a return for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Cool tee shirt just not for me! Tried doing a return but can’t get a reply :(”

Helpful Report

Posted 1 year ago

Hi Zachary! Thank you so much for taking the time to offer feedback. I am so sorry we did not take care of you in a timely fashion and I appreciate you bringing this to my attention. Please look for an email from me personally :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“sent the wrong color shirt. even the packing indicated that I had purchased a "rust" colored T shirt for my son. I got a black T shirt instead.”

Helpful Report

Posted 1 year ago

Hi Shelley! Thank you so much for taking the time to offer feedback. I am so sorry you received the wrong color shirt and for any inconvenience this has caused. I went ahead and sent you an email regarding your replacement order and am happy to assist in any way that I can. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“While Onno’s customer service is excellent, and I loved the first two t-shirts I ordered in the summer of 2022, they changed the style without clear notice on their website. The new (women’s) bamboo t-shirts are 3-4 inches shorter. I am only 5’5” and they are too short for my liking. Disappointing.”

Helpful Report

Posted 1 year ago

“XL too tight and 2XL way too big. Shirt sizes very inconsistent, even in the same size group. Material is also very thin. Pricing way too high for what is offered.”

Helpful Report

Posted 1 year ago

Hi Edward! Thank you so much for taking the time to offer feedback. I'm so sorry the shirts didn't end up working out and I am glad that we were able to process a return for a refund for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“the white shirt was too tight. The blue one fit. both were marked the same size”

Helpful Report

Posted 1 year ago

Hi Tom! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with one of the shirts you received. I went ahead and sent you a separate email with your replacement and I look forward to talking to you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Unfortunately, for me the Medium is too tight and the Large is too long but I’m sure someone will find the fit is OK.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for taking the time to offer feedback. I'm so sorry that the Medium shirt didn't work out and that the L we sent out as an exchange didn't work out either. I went ahead and processed a refund for the original shirt so you are all set. Again, I am so sorry you were unhappy with our product and the support you received. If there is anything we can do to make things right beyond the full refund we have already given you, please don't hesitate to ask. We can be reached via email at hello@onno.com Warmly, Elyse

Posted 1 year ago

“Your XL size does not correlate with other shirts I have that are XL. Very bad fit and would not recommend your shirts !”

Helpful Report

Posted 1 year ago

Hi Ed! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the sizing of the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Nice style tee shirt but absolutely unwearable in hot weather.”

Helpful Report

Posted 1 year ago

Hi Eleanor! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with a return or an exchange. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I wore the tee shirt once, put it in the washer on cold and it has a hole in it near my stomach area.”

Helpful Report

Posted 1 year ago

Hi Jan! Thank you so much for taking the time to offer feedback. I am so sorry to hear your shirt has developed a hole after washing and drying and for any inconvenience this has caused. If you shoot us an email at hello@onno.com, we would be happy to send out a replacement or process a return for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Good fit and soft, but the shirt is completely see through. Expensive for thin fabric. Not sure how to wear it since everyone could see my bra through it.”

Helpful Report

Posted 1 year ago

Hi Amy! Thank you so much for taking the time to offer feedback. I am so sorry to hear you are unsatisfied with your shirt. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Shirts feels good but poor costumer service. highly recommend looking at reviews”

Helpful Report

Posted 1 year ago

Hi Caleb! Thank you so much for taking the time to offer feedback. I am so sorry we fell short of providing you with excellent customer service. We only received one email from you, on May 26th at 7:10pm MT asking about shipping times. We responded the next morning at 6:48am MT letting you know that once an order is placed, it takes about 1-2 business days to ship and that once the package is picked up from our warehouse, it will take around 3-6 business days to arrive if you live in the continental US. I'm sorry if another email was sent and not responded to. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I like the fabric but the cut of the shirt and the collar I find very uncomfortable”

Helpful Report

Posted 2 years ago

Hi Joseph, Thanks for taking the time to offer feedback. It means so much. I'm sorry the fit of our shirts didn't quite work for you. If you send us an email to hello@onno.com we would be happy to help get a return processed for you. Warmly, Elyse

Posted 2 years ago

“My experience has not been good at this point as I still have not received my order. Sorry that I cannot provide a more positive review at this time. My order was placed on 1/25/22 and departed the Denver, CO Distribution Center today (2/3/22).”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you so much for reaching out and offering feedback. It means so much. I'm so sorry USPS is taking longer to deliver your package. Unfortunately, due to the winter storm Landon, on top of Covid and employee shortages, shipping times are a little longer than usual. I will keep an eye on your tracking information and if it looks like anything is wrong, ie your package being lost in transit, I will get a replacement package out ASAP. Luckily everything looks like it is on track at the moment. I hope that helps. If there is anything else we can do, please don't hesitate to reach out to us at hello@onno.com. Warmly, Elyse

Posted 2 years ago

“The 3 shirts I ordered all arrived in different lengths and slightly different colors. The colors were also MUCH less vibrant than what the stock photos showed on my screen. Overall, I am extremely disappointed with the quality of the 3 ONNO shirts I received as samples and will not be using these for my company's shirts.”

Helpful Report

Posted 2 years ago

Hi Sabrina, Thanks for taking the time to offer feedback. I'm sorry there was some discrepancy in the shirts you received. I took a look at your order and saw that you ordered 3 different sizes. I believe that might be why they were 3 different lengths. For the color, we do do small dye batches which might explain slight variation. If you wouldn't mind reaching out to us via email to hello@onno.com we would love to discuss this further to see if we can get to the root of the problem and find a solution. Warmly, Elyse

Posted 2 years ago

“Ordered a large that looked like a medium. Intend to return for refund.”

Helpful Report

Posted 3 years ago

Hi Carlene, Thank you so much for taking the time to review our shirts. They are usually pretty true to size so it sounds like you might have received a defective one. If you wouldn't mind sending us an email via our website we would be happy to make things right. Warmly, Elyse

Posted 3 years ago

“It was baggy and the neck opening too big. I washed it in hot water and dried it, it did not shrink.”

Helpful Report

Posted 3 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,219 reviews