ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.81

4.8 Rating 2,256 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year, I ordered various shirts from ONNO and overall I love the feel and look of the shirts when you first get them. My favorite shirts are the Pima Cotton. They hold their shape and seem to last much longer than the thinner options. I'd suggest staying away from the bamboo shirts. I ordered short sleeve and long sleeve versions and they do not last. They stretch out after one wear and have multiple holes in them even though I wash on gentle and hang to dry. Disappointing for the cost.”

Helpful Report

Posted 3 months ago

Hi Kim, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 3 months ago

“Shirt was mediocre for $44. And after several washings it developed holes. Company refused to do anything because it’s past 180 days. Nonsense customer service emails.”

Helpful Report

Posted 3 months ago

Hi Robin, I'm sorry we were unable to process a refund for the order you placed a year ago. As we mentioned in our emails to you, we are literally unable to process a refund beyond 180 days (6months), which is why that is our policy. This is a limitation of the credit card processor. In the future, we would be happy to help with a return/refund as long as it is within 6 months of purchase. We find that this isn't an issue for most people and that most people are actually grateful for our return policy which is a much more lenient compared to most companies which usually only allow 1 month to return items. Thank you for supporting our small business. Have a wonderful weekend! -The ONNO team

Posted 3 months ago

“I love the material of these bamboo shirts. They have a beautiful drape and lightweight silky feel. They were exactly what I was looking for. Also, I ordered two Beechwood T-shirts, one gray and one green. They had distinctly different fabrics from one another. One had a very nice soft, light texture similar to the bamboo shirts I ordered. The second shirt however, I feel must have been mislabeled. It was much heavier and thicker with a rougher texture. It feels and wears like a cotton T-shirt. After reaching out to customer service, I was told shirts are made in small batches and can vary. While I appreciate that, in this instance, that means you are lacking quality control, and have no consistency within your product. The beechwood T-shirts also shrunk significantly beyond a half size as indicated by ONNO. Don’t bother with the beechwood shirts. Why I am not happy - I reached out to customer service prior to ordering to clarify sizing recommendations to accommodate their shrinkage estimates. I am an extra small, but I wanted the shirts to fit loose and maintain their drape after being washed so they recommended I order size small which I did. However, the shrinkage after washing is not just a 1/2 size reduction. They shrink a full size if not a little more. Had I known they would shrink this much I would’ve actually ordered medium. I reached out to customer service to inquire about an exchange for a larger size. I was told exchanges are not offered to Canadian customers and I would have to place a completely new order. I was given instructions on how to return the original shirts back to them as they do not have any labels or shipping services (costs covered by me) they provide Canadian customers. I was also notified I will not be refunded my original flat shipping cost of $25 from my order. My 25$ shipping took over two weeks and was done through standard united Postal Service. Not impressed. With these shirts ringing in around $55 Canadian plus a flat rate of $25 US for shipping I won’t be bothering to re-order because it’s too much of a financial gamble as they are not set up for Canadian customers, and are not honest about the shrinkage of their fabrics. I did find a way around the additional out of pocket return costs, ONNO‘s return period seems to be approximately six months, and I am travelling to the US in a few mths so I emailed customer service to inquire about having them send me a free return label (that they offer to their US customers) and use my friends home address to return the shirts within the United States, which they’ve agreed to do.”

Helpful Report

Posted 5 months ago

Hi Wanda, Thank you so much for taking the time to offer feedback. I'm so sorry you were disappointed with your shirts and our international shipping policy. It looks like we have been in contact regarding your order. We look forward to helping you process your return. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 5 months ago

“I bought my first shirt and it was perfect fit perfect loved it so I ordered two more and they’re both too tight same size in bamboo. I know you have free returns, but I don’t want the headache in the hassle so I will not be purchasing anymore shirts from your company. Too bad you don’t have more consistency.”

Helpful Report

Posted 7 months ago

Hi Lin! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 7 months ago

“This shirt does not fit as expected and not as avertise. This is not a Long Line T-shirt and way over priced”

Helpful Report

Posted 2 years ago

Hi Jose! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“The material on the women's bamboo shirt is just too sheer. The shirt is a little too fitted as well. This company seems to cater to thin people only. Otherwise it would be great.”

Helpful Report

Posted 2 years ago

Hi Julia! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I was disappointed. I ordered the same size shirt and one was shorter than the other. I have a long torso so this was very frustrating. Also, they stretch out really easy and loose their shape. Way too expensive for these issues. Unfortunately, I will not be buying again.”

Helpful Report

Posted 2 years ago

Hi Terri! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with a return for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Cool tee shirt just not for me! Tried doing a return but can’t get a reply :(”

Helpful Report

Posted 2 years ago

Hi Zachary! Thank you so much for taking the time to offer feedback. I am so sorry we did not take care of you in a timely fashion and I appreciate you bringing this to my attention. Please look for an email from me personally :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“sent the wrong color shirt. even the packing indicated that I had purchased a "rust" colored T shirt for my son. I got a black T shirt instead.”

Helpful Report

Posted 2 years ago

Hi Shelley! Thank you so much for taking the time to offer feedback. I am so sorry you received the wrong color shirt and for any inconvenience this has caused. I went ahead and sent you an email regarding your replacement order and am happy to assist in any way that I can. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“While Onno’s customer service is excellent, and I loved the first two t-shirts I ordered in the summer of 2022, they changed the style without clear notice on their website. The new (women’s) bamboo t-shirts are 3-4 inches shorter. I am only 5’5” and they are too short for my liking. Disappointing.”

Helpful Report

Posted 2 years ago

“XL too tight and 2XL way too big. Shirt sizes very inconsistent, even in the same size group. Material is also very thin. Pricing way too high for what is offered.”

Helpful Report

Posted 2 years ago

Hi Edward! Thank you so much for taking the time to offer feedback. I'm so sorry the shirts didn't end up working out and I am glad that we were able to process a return for a refund for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“the white shirt was too tight. The blue one fit. both were marked the same size”

Helpful Report

Posted 2 years ago

Hi Tom! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with one of the shirts you received. I went ahead and sent you a separate email with your replacement and I look forward to talking to you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Unfortunately, for me the Medium is too tight and the Large is too long but I’m sure someone will find the fit is OK.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you so much for taking the time to offer feedback. I'm so sorry that the Medium shirt didn't work out and that the L we sent out as an exchange didn't work out either. I went ahead and processed a refund for the original shirt so you are all set. Again, I am so sorry you were unhappy with our product and the support you received. If there is anything we can do to make things right beyond the full refund we have already given you, please don't hesitate to ask. We can be reached via email at hello@onno.com Warmly, Elyse

Posted 2 years ago

“Your XL size does not correlate with other shirts I have that are XL. Very bad fit and would not recommend your shirts !”

Helpful Report

Posted 2 years ago

Hi Ed! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the sizing of the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Nice style tee shirt but absolutely unwearable in hot weather.”

Helpful Report

Posted 2 years ago

Hi Eleanor! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with a return or an exchange. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I wore the tee shirt once, put it in the washer on cold and it has a hole in it near my stomach area.”

Helpful Report

Posted 2 years ago

Hi Jan! Thank you so much for taking the time to offer feedback. I am so sorry to hear your shirt has developed a hole after washing and drying and for any inconvenience this has caused. If you shoot us an email at hello@onno.com, we would be happy to send out a replacement or process a return for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Good fit and soft, but the shirt is completely see through. Expensive for thin fabric. Not sure how to wear it since everyone could see my bra through it.”

Helpful Report

Posted 2 years ago

Hi Amy! Thank you so much for taking the time to offer feedback. I am so sorry to hear you are unsatisfied with your shirt. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Shirts feels good but poor costumer service. highly recommend looking at reviews”

Helpful Report

Posted 2 years ago

Hi Caleb! Thank you so much for taking the time to offer feedback. I am so sorry we fell short of providing you with excellent customer service. We only received one email from you, on May 26th at 7:10pm MT asking about shipping times. We responded the next morning at 6:48am MT letting you know that once an order is placed, it takes about 1-2 business days to ship and that once the package is picked up from our warehouse, it will take around 3-6 business days to arrive if you live in the continental US. I'm sorry if another email was sent and not responded to. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I like the fabric but the cut of the shirt and the collar I find very uncomfortable”

Helpful Report

Posted 3 years ago

Hi Joseph, Thanks for taking the time to offer feedback. It means so much. I'm sorry the fit of our shirts didn't quite work for you. If you send us an email to hello@onno.com we would be happy to help get a return processed for you. Warmly, Elyse

Posted 3 years ago

“My experience has not been good at this point as I still have not received my order. Sorry that I cannot provide a more positive review at this time. My order was placed on 1/25/22 and departed the Denver, CO Distribution Center today (2/3/22).”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you so much for reaching out and offering feedback. It means so much. I'm so sorry USPS is taking longer to deliver your package. Unfortunately, due to the winter storm Landon, on top of Covid and employee shortages, shipping times are a little longer than usual. I will keep an eye on your tracking information and if it looks like anything is wrong, ie your package being lost in transit, I will get a replacement package out ASAP. Luckily everything looks like it is on track at the moment. I hope that helps. If there is anything else we can do, please don't hesitate to reach out to us at hello@onno.com. Warmly, Elyse

Posted 3 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,256 reviews