ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.81

4.8 Rating 2,256 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not true to s8ze. Runs very large. Also, flimsy. The second time I washed the shirt, it got holes in it. It is a very poor quality fabric , if it can not last two washes and hand dry. I would not recommend.”

Helpful Report

Posted 3 days ago

Hi Susan, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 days ago

“I purchased an ONNO tshirt,based on the great reviews. I found the fabric thin, ajd after one wash the stitching is now coming loose. It also shrunk considerably. I wouldn't say the quality is worth the price.”

Helpful Report

Posted 4 weeks ago

Hi Debbie, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 3 weeks ago

“I bought several. They all got holes in them around the waist area within a few washes. Any friction, and the fabric wears out easily. While I liked the style and colors, they don’t hold up and are overpriced. Regret my purchases.”

Helpful Report

Posted 2 months ago

Hi Leila! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 2 months ago

“No stars if it was possible these shirts arrived smelling like chemicals. They are paper thin and they show your skin way through. They have no elasticity on them even when you just get them brand new people complain that they don’t last very long. They’re very expensive and I can’t get a hold of anybody to do return I’m going to the Better Business Bureau file a big complaint”

Helpful Report

Posted 3 months ago

Hi Kay, Thank you so much for taking the time to offer feedback. I am so sorry you had trouble with the shirts you received. You emailed us at 8am this morning and received a response by 8:14am. In my experience a 14 minute turnaround is a pretty good customer service response time :) If you check your inbox, you will see that that we processed a full refund and attached a return label. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 3 months ago

“They're too short. I don't know what the deal is with companies making t-shirts that barely come to your waist, but this one seemed to follow in that path too. I must be the only one that likes a lot more length so that when I raise my arms, the shirt actually stays down and goes past your waistline to your hips. I was not a fan. I ordered two small and they did not even match each other in size. They were way off”

Helpful Report

Posted 8 months ago

Hi L.B.! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 8 months ago

“Excited to try these t-shirts, I placed an order on July 19th, now, as of July 24th, they have just shipped and are not expected to be delivered until July 29th. I am very disappointed in the length of time the entire process is taking especially when you consider the price of the shirts.”

Helpful Report

Posted 9 months ago

Hi Laura! Thank you so much for taking the time to offer feedback. I am so sorry you're unhappy with the shipping process. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 9 months ago

“I ordered one shirt on June 21st, 2024, and as of June 28th, it has not been shipped yet. My account has already been charged for the purchase. Requesting cancellation and a refund as the shirt will not arrive on time.”

Helpful Report

Posted 10 months ago

Hi Jane, Please check your inbox as I have personally replied to your email and resolved your issue :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 10 months ago

“Possibly the most comfortable T-shirt I've ever worn, but it was not pre-shrunk. After one wash / dry cycle it is unwearable, I can't even fit into it!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I’ve bought two or three dozen ONNO t-shirts over the years. I love the fit and comfort, especially the CELL material. My issue is that the material develops tiny holes, mostly around the belt buckle. This is true for virtually every shirt I have bought from ONNO, and the hole can develop after one or two wears. I also tried their new cotton t-shirt. They touted on their website how much research and care went into the design, but the shirt is cheaply made and lost its shape after one washing. As I said, the fit and comfort are fantastic, but these shirts are cheaply made and don’t last more than a few wears and washes. Really tragic.”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. I went ahead and sent you an email regarding this issue. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“inconsistent sizing and colors”

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Posted 2 years ago

“Shirt was to thin. Looks cheap.”

Helpful Report

Posted 2 years ago

Hi Kim, Thanks for taking the time to offer feedback. I'm sorry that our bamboo shirt was thinner than you prefer. If you shoot an email to hello@onno.com, we would be happy to exchange it for one of our mid-weight fabrics, or process a return. Warmly, Elyse

Posted 2 years ago

“I have not received my order! As of 12-17-23”

Helpful Report

Posted 2 years ago

Hi Gladys! Thank you so much for taking the time to offer feedback. I am so sorry you have not received your order yet and for any inconvenience this has caused. I went ahead and sent you an email regarding this issue and your expected delivery date. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I would like to return my tee. It is not at all the quality I had hoped for. Please advise how I return for a refund. Thank you. Julie Junker”

Helpful Report

Posted 2 years ago

Hi Julie, Thanks for reaching out. I'm sorry the shirt didn't quite work for your needs. Our customer service team will reach out to help with a return. Please also feel free to shoot an email to hello@onno.com Warmly, Elyse

Posted 2 years ago

“Please delete”

Helpful Report

Posted 2 years ago

Hi Lutz! Thank you so much for taking the time to offer feedback. I am so sorry you are disappointed with the shirt you received. If you shoot us an email at hello@onno.com, I would be happy to assist you with a return for a refund. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I have stesdily been ordering Onno shirts to show my customers. I ordered 15 pieces recently and the shipping was $50 which is completely a rip off. Having my own company I am familiar with ups and shipping and the discounts associated with shipping. Being charged $50 shipping for 15 short sleeve (totalling roughly 7 pounds) shirts is something that really makes me look at Onno as a company and its customer care.”

Helpful Report

Posted 2 years ago

Hi Jimmy, Thanks for reaching out. I'm sorry you are unhappy with the cost of shipping for your order. As mentioned when we spoke via email previously, we don't make any money off of shipping and always offer the best rate we can. For smaller quantities, the cost of shipping per shirt is higher but when larger quantities are ordered, it goes down drastically. If you shoot us another email, at hello@onno.com, we would be happy to talk about any issues you are having. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 2 years ago

“I have not received my order. Very long wait time after order.”

Helpful Report

Posted 2 years ago

Hi Kandra, Thanks for taking the time to review our shirts. I'm sorry you haven't received your package yet. I took a look at your tracking information and it looks like your package was lost in transit. I went ahead and got a new package ordered for you so you should be all set on that front. In the future, if there is ever an issue with shipping or anything, please feel free to shoot us an email at hello@onno.com and we would be happy to help. If you have any questions or need anything else at all, please don't hesitate to reach out. Warmly, Elyse

Posted 2 years ago

“I was charged but never received my shirt”

Helpful Report

Posted 2 years ago

Hi Melissa! Thank you so much for bringing your lost in transit package issue to my attention and I apologize for the inconvenience that it caused you. It was an absolute pleasure to assist you today in sending out a replacement package. If you need anything at all, please don't hesitate to email me at hello@onno.com. I appreciate you allowing me to make things right. Kindly, Narie

Posted 2 years ago

“This is the second shirt I have received from Onno. As with the first one (bamboo), the shirt is see thru and very thin material. This second shirt is cotton and it shrunk in length this time. I find for the the price of the shirt, you can buy better elsewhere that will hold for years compare to these shirts that will last maybe a season.”

Helpful Report

Posted 2 years ago

Hi Stephanie, I'm sorry that the shirt you received shrank too much once it was washed/dried in the dryer. We went ahead and processed a refund for your shirt so you should be all set on that front. Thank you for bringing this issue to our attention. We do our best to let customers know that the shirt will shrink a bit when washed in warm water and dried in the dryer but understand that that can be frusterating. If you have any questions or need anything at all, please don't hesitate to shoot an email to hello@onno.com. Warmly, Elyse

Posted 2 years ago

“I purchased a white shirt. It is very see thru. It did fit perfectly until I washed it. I washed it cold and tumble dry low. It wrinkles super easy and now has three tiny holes on the front towards the bottom hem. I can buy a ten dollar shirt from Amazon and it would last a lot longer than this one!”

Helpful Report

Posted 2 years ago

Hi Stephanie! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Not sure how it happened but I moved and because I sent the shirts from an old account, they got sent to my old address out of state. Haven’t received them yet”

Helpful Report

Posted 3 years ago

Hi Maureen, Thanks for reaching out. I'm so sorry the wrong shipping address was entered at checkout and because of that your shirts haven't arrived. If you send us an email to hello@onno.com, we would be happy to help. Warmly, Elyse

Posted 3 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,256 reviews