ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.78

4.8 Rating 2,547 Reviews

94 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

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Email:

hello@onno.com

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the soft feel of it, but it fits a bit snug. I ordered a medium, probably should have ordered a large”

Helpful Report

Posted 2 weeks ago

Hi Charleen! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 2 weeks ago

“The fabric is lovely, however I'm returning the T-shirt because the fit is terrible. It is not designed for a woman's body unless that woman is very broad shouldered and small busted. So basically it fits like a men's T.”

Helpful Report

Posted 1 month ago

Hi Ellen, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. I am glad we were able to help with a free return for you today :) Thank you for giving us the opportunity to make things right.

Posted 1 month ago

“I'd like to give you a review but my items were not delivered as stated. My experience with DHL is they are terrible. I don't know where they delivered my items, but it wasn't my mailbox as reported.”

Helpful Report

Posted 1 month ago

“I would put no stars because my package was not delivered to my door. Where is it? I don’t have it!!!!!”

Helpful Report

Posted 1 month ago

“This is not what I expected. Cheaply made and flimsy. I will definitely return.”

Helpful Report

Posted 1 month ago

Hi Kim, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with a free return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 month ago

“The fit does not work on my body and I am having difficulty communication with the company. Although ONNO says they have an easy return policy, I am finding it very difficult to find a way to communicate with the company and figure out how to actually return the t-shirt.”

Helpful Report

Posted 2 months ago

Hi Jill, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. Please check your inbox for an email from me; I have taken care of your return for you :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 months ago

“Pink one was xl and too big and this white one in a lg and too tight! Frustrating”

Helpful Report

Posted 2 months ago

Hi Cheryl, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 months ago

“The fit is really narrow and hugging. I prefer t shirts that are loose fitting. This is not for me. I'll be returning these t shirts”

Helpful Report

Posted 2 months ago

Hi Lisa! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. It looks like we have communicated regarding this order and processed a straight return for you. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 2 months ago

“My long sleeve bamboo T-shirt developed three small holes in the front after about six months. I wore the shirt a modest amount of times only on a couple of trips. Because I was just outside the 6 month return window they could do nothing for me. Disappointed and won’t be buying anything else.”

Helpful Report

Posted 5 months ago

“The fit was clingy. It was unflattering to an extreme. (I am a small person.) The worst bit is trying to return the t-shirts. They came without a receipt or a return label. There were no instructions on the return web page. This company says it cares about customers. It's obvious they are only about their bottom line. I would encourage people to buy elsewhere. You can find the same thing at a lesser price.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with a return for you. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I bought 6 of their t-shirts and they were really soft. However, within a few washings the neck got all stretched out and I didn’t feel comfortable wearing them out in public. You can even see. What I mean on one of their model images. These t-shirts were priced high. I wrote to their customer support, sent photos, and all they did was say, ‘thanks for your feedback’. Very disappointing. I rately write a negative review but it left me with a really bad feeling about this company.”

Helpful Report

Posted 1 year ago

Hi Julie, I'm so sorry you're having trouble with your shirts. I'm not seeing any emails from you in our inbox. The only orders I'm seeing from you are 2 orders totaling 6 shirts in 2023 (July and September). Please feel free to reach out to us via email (hello@onno.com) and we would be happy to discuss. Warmly, Elyse

Posted 1 year ago

“Not true to s8ze. Runs very large. Also, flimsy. The second time I washed the shirt, it got holes in it. It is a very poor quality fabric , if it can not last two washes and hand dry. I would not recommend.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I purchased an ONNO tshirt,based on the great reviews. I found the fabric thin, ajd after one wash the stitching is now coming loose. It also shrunk considerably. I wouldn't say the quality is worth the price.”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I bought several. They all got holes in them around the waist area within a few washes. Any friction, and the fabric wears out easily. While I liked the style and colors, they don’t hold up and are overpriced. Regret my purchases.”

Helpful Report

Posted 1 year ago

Hi Leila! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 1 year ago

“No stars if it was possible these shirts arrived smelling like chemicals. They are paper thin and they show your skin way through. They have no elasticity on them even when you just get them brand new people complain that they don’t last very long. They’re very expensive and I can’t get a hold of anybody to do return I’m going to the Better Business Bureau file a big complaint”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you so much for taking the time to offer feedback. I am so sorry you had trouble with the shirts you received. You emailed us at 8am this morning and received a response by 8:14am. In my experience a 14 minute turnaround is a pretty good customer service response time :) If you check your inbox, you will see that that we processed a full refund and attached a return label. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 1 year ago

“They're too short. I don't know what the deal is with companies making t-shirts that barely come to your waist, but this one seemed to follow in that path too. I must be the only one that likes a lot more length so that when I raise my arms, the shirt actually stays down and goes past your waistline to your hips. I was not a fan. I ordered two small and they did not even match each other in size. They were way off”

Helpful Report

Posted 2 years ago

Hi L.B.! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 2 years ago

“Excited to try these t-shirts, I placed an order on July 19th, now, as of July 24th, they have just shipped and are not expected to be delivered until July 29th. I am very disappointed in the length of time the entire process is taking especially when you consider the price of the shirts.”

Helpful Report

Posted 2 years ago

Hi Laura! Thank you so much for taking the time to offer feedback. I am so sorry you're unhappy with the shipping process. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 2 years ago

“I ordered one shirt on June 21st, 2024, and as of June 28th, it has not been shipped yet. My account has already been charged for the purchase. Requesting cancellation and a refund as the shirt will not arrive on time.”

Helpful Report

Posted 2 years ago

Hi Jane, Please check your inbox as I have personally replied to your email and resolved your issue :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Possibly the most comfortable T-shirt I've ever worn, but it was not pre-shrunk. After one wash / dry cycle it is unwearable, I can't even fit into it!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I’ve bought two or three dozen ONNO t-shirts over the years. I love the fit and comfort, especially the CELL material. My issue is that the material develops tiny holes, mostly around the belt buckle. This is true for virtually every shirt I have bought from ONNO, and the hole can develop after one or two wears. I also tried their new cotton t-shirt. They touted on their website how much research and care went into the design, but the shirt is cheaply made and lost its shape after one washing. As I said, the fit and comfort are fantastic, but these shirts are cheaply made and don’t last more than a few wears and washes. Really tragic.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. I went ahead and sent you an email regarding this issue. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,547 reviews