ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 1633 Pine Street, ,, Boulder
Rating: 4.83

4.8 Rating 2,219 Reviews

96 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,219 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Phone:

303-928-7170

Email:

hello@onno.com

Location:

1633 Pine Street, ,
Boulder
80302

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the most comfortable T-shirt I've ever worn, but it was not pre-shrunk. After one wash / dry cycle it is unwearable, I can't even fit into it!”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 month ago

“I’ve bought two or three dozen ONNO t-shirts over the years. I love the fit and comfort, especially the CELL material. My issue is that the material develops tiny holes, mostly around the belt buckle. This is true for virtually every shirt I have bought from ONNO, and the hole can develop after one or two wears. I also tried their new cotton t-shirt. They touted on their website how much research and care went into the design, but the shirt is cheaply made and lost its shape after one washing. As I said, the fit and comfort are fantastic, but these shirts are cheaply made and don’t last more than a few wears and washes. Really tragic.”

Helpful Report

Posted 5 months ago

Hi Jeffrey, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. I went ahead and sent you an email regarding this issue. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 5 months ago

“inconsistent sizing and colors”

Helpful Report

Posted 1 year ago

“Shirt was to thin. Looks cheap.”

Helpful Report

Posted 1 year ago

Hi Kim, Thanks for taking the time to offer feedback. I'm sorry that our bamboo shirt was thinner than you prefer. If you shoot an email to hello@onno.com, we would be happy to exchange it for one of our mid-weight fabrics, or process a return. Warmly, Elyse

Posted 1 year ago

“I have not received my order! As of 12-17-23”

Helpful Report

Posted 1 year ago

Hi Gladys! Thank you so much for taking the time to offer feedback. I am so sorry you have not received your order yet and for any inconvenience this has caused. I went ahead and sent you an email regarding this issue and your expected delivery date. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I would like to return my tee. It is not at all the quality I had hoped for. Please advise how I return for a refund. Thank you. Julie Junker”

Helpful Report

Posted 1 year ago

Hi Julie, Thanks for reaching out. I'm sorry the shirt didn't quite work for your needs. Our customer service team will reach out to help with a return. Please also feel free to shoot an email to hello@onno.com Warmly, Elyse

Posted 1 year ago

“Please delete”

Helpful Report

Posted 1 year ago

Hi Lutz! Thank you so much for taking the time to offer feedback. I am so sorry you are disappointed with the shirt you received. If you shoot us an email at hello@onno.com, I would be happy to assist you with a return for a refund. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“I have stesdily been ordering Onno shirts to show my customers. I ordered 15 pieces recently and the shipping was $50 which is completely a rip off. Having my own company I am familiar with ups and shipping and the discounts associated with shipping. Being charged $50 shipping for 15 short sleeve (totalling roughly 7 pounds) shirts is something that really makes me look at Onno as a company and its customer care.”

Helpful Report

Posted 1 year ago

Hi Jimmy, Thanks for reaching out. I'm sorry you are unhappy with the cost of shipping for your order. As mentioned when we spoke via email previously, we don't make any money off of shipping and always offer the best rate we can. For smaller quantities, the cost of shipping per shirt is higher but when larger quantities are ordered, it goes down drastically. If you shoot us another email, at hello@onno.com, we would be happy to talk about any issues you are having. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 1 year ago

“I have not received my order. Very long wait time after order.”

Helpful Report

Posted 1 year ago

Hi Kandra, Thanks for taking the time to review our shirts. I'm sorry you haven't received your package yet. I took a look at your tracking information and it looks like your package was lost in transit. I went ahead and got a new package ordered for you so you should be all set on that front. In the future, if there is ever an issue with shipping or anything, please feel free to shoot us an email at hello@onno.com and we would be happy to help. If you have any questions or need anything else at all, please don't hesitate to reach out. Warmly, Elyse

Posted 1 year ago

“I was charged but never received my shirt”

Helpful Report

Posted 1 year ago

Hi Melissa! Thank you so much for bringing your lost in transit package issue to my attention and I apologize for the inconvenience that it caused you. It was an absolute pleasure to assist you today in sending out a replacement package. If you need anything at all, please don't hesitate to email me at hello@onno.com. I appreciate you allowing me to make things right. Kindly, Narie

Posted 1 year ago

“This is the second shirt I have received from Onno. As with the first one (bamboo), the shirt is see thru and very thin material. This second shirt is cotton and it shrunk in length this time. I find for the the price of the shirt, you can buy better elsewhere that will hold for years compare to these shirts that will last maybe a season.”

Helpful Report

Posted 1 year ago

Hi Stephanie, I'm sorry that the shirt you received shrank too much once it was washed/dried in the dryer. We went ahead and processed a refund for your shirt so you should be all set on that front. Thank you for bringing this issue to our attention. We do our best to let customers know that the shirt will shrink a bit when washed in warm water and dried in the dryer but understand that that can be frusterating. If you have any questions or need anything at all, please don't hesitate to shoot an email to hello@onno.com. Warmly, Elyse

Posted 1 year ago

“I purchased a white shirt. It is very see thru. It did fit perfectly until I washed it. I washed it cold and tumble dry low. It wrinkles super easy and now has three tiny holes on the front towards the bottom hem. I can buy a ten dollar shirt from Amazon and it would last a lot longer than this one!”

Helpful Report

Posted 1 year ago

Hi Stephanie! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Not sure how it happened but I moved and because I sent the shirts from an old account, they got sent to my old address out of state. Haven’t received them yet”

Helpful Report

Posted 2 years ago

Hi Maureen, Thanks for reaching out. I'm so sorry the wrong shipping address was entered at checkout and because of that your shirts haven't arrived. If you send us an email to hello@onno.com, we would be happy to help. Warmly, Elyse

Posted 2 years ago

“Dont have a way to return without emailing them First and they haven't yet responded to THAT email i sent days ago. White shirt is almost sheer its so see through! Yikes”

Helpful Report

Posted 2 years ago

“I ordered three. When I first put one on o was very happy. It was soft and lightweight but not sheer. Unfortunately they were all stretched out by the end of the day. And one had tiny holes in it after the first wear. I feel like I just wasted $100+ dollars.”

Helpful Report

Posted 2 years ago

Hi Renee, Thank you so much for taking the time to offer feedback. I'm sorry there was an issue with the shirts you received. It looks like you sent us an email after you posted this review so we are in the process of helping you out on that end as well. We processed a refund for the shirts, since above all else, we want you to be happy with your purchase but are also in the process of getting some replacement shirts ordered for you as well. I am curious is you washed and dried the shirts before wearing them. Usually this helps tighten the weave of the fabric which stops them from loosening up as much during the day. Once I hear back from my email to you, we will get some replacement shirts out to you. I hope that helps. If you have any questions or ever need anything at all, please don't hesitate to shoot us an email to hellp@onno.com Warmly, Elyse

Posted 2 years ago

“I haven’t received my order. It shows the delivery has been cancelled yet $76 was charged to my account for the items. Why was my order cancelled, yet I was not reimbursed?”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you so much for taking the time to review our shirts. I'm so sorry there was an issue with your order arriving. I sent you an email regarding your package. If you wouldn't mind responding to that email, it would mean a lot. We got a replacement package out to you and also processed a refund for your order due to the issues you encountered with delivery. If you have any questions or need anything else at all, please don't hesitate to ask. Warmly, Elyse

Posted 2 years ago

“The shirts are just average. For over $32 a tshirt I would have expected more quality. Didn’t wash well. Line dried and misshapen.”

Helpful Report

Posted 2 years ago

Hi Kristine, Thanks for reaching out. I'm sorry you had issues with the shirts you received. We reimbursed you for your order so you are all set on that front. I recommend washing and drying the shirts in a dryer vs line drying as that can sometimes cause blocking issues with the fabrics. I hope that helps. If you have any questions or need anything else at all, please shoot us an email to hello@onno.com Warmly, Elyse

Posted 2 years ago

“Not pleased with customer service. Trying to get assistance with return with no avail.”

Helpful Report

Posted 2 years ago

Hi Ida, Thank you so much for taking the time to offer feedback. I'm sorry you were unhappy with the service you received. It looks like you were taken care of within 2 hrs of contacting us for a return and that was taken care of. If you were needing something else beyond the return/refund, please shoot us an email at hello@onno.com and we would be happy to help. Again, I am so sorry we fell short in pleasing you, both with our product and our customer service. If there is anything else we can do please let us know. Warmly, Elyse

Posted 2 years ago

“It’s been a month and I still haven’t received the shirt yet”

Helpful Report

Posted 2 years ago

Hi Aiden, Thank you so much for taking the time to review. It means more than you know. I am so sorry for the delay in shipping. I checked your tracking information and it looks like they attempted to deliver your package but weren't able to due to current weather conditions in your area. It says they will try delivering again on Monday. Due to Covid and current weather conditions, deliveries to Canada by USPS have been taking a bit longer than usual. I am so sorry for any inconvenience this delay by USPS has caused. If there is anything we can do at all, please don't hesitate to email us at hello@onno.com Warmly, Elyse

Posted 2 years ago

“The sleeves are a terrible fit”

Helpful Report

Posted 2 years ago

Hi Barclay, Thank you for taking the time to offer feedback. It means so much to us. I am truly sorry the fit of our shirts didn't quite work for you. If there is anything else I can do to help, please don't hesitate to ask. We can be reached via email at hello@onno.com Warmly, Elyse

Posted 2 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,219 reviews