ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.81

4.8 Rating 2,256 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have several bamboo Onno shirts that I love! I was given a long sleeve and a short sleeve for my birthday and later bought another short sleeved one. They are comfortable and look nice. The customer service was great when I ordered the 2nd one and was not happy with the color. However, I just found 2 small wear holes in my long sleeve shirt. I have not worn the shirt very many times since it was a gift given to me in the summer and I didn't wear it until the fall/winter. After a few months of sporatic use (maybe a dozen wear/washes), the holes appeared. I contacted customer support and was told that nothing can be done since more than 180 days have passed. I am very disappointed and was surprised with the response. My past experiences with customer support have been superb. Very disappointed that they are not standing by their product, especially given the cost.”

Helpful Report

Posted 2 months ago

Hi Tammy, Thank you so much for your feedback. Unfortunately, as listed on our website, our return and exchange policy is 180 days from the date of purchase and we are not able to physically provide refunds or process an exchange since the shirt is from May of 2024. I am so sorry for any inconvenience. If you have any questions, please don't hesitate to email us at hello@onno.com. Kindly, Narie

Posted 2 months ago

“I have two ONNO bamboo short sleeve t-shirts and one long sleeve one. I feel that all three are too short and the sleeves on the long sleeve one are too short as well. On the other hand, I do like how soft and comfortable they are. I think the color options are a real positive as well.”

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Posted 2 years ago

Hi Darryl, Thank you so much for taking the time to review our shirts. I'm so sorry you're unhappy with the shirts you received. If you shoot an email to hello@onno.com we would be happy to help. Warmly, Elyse

Posted 2 years ago

“The sleeves are way to long and I had to pay a tailor to shorten them”

Helpful Report

Posted 2 years ago

Hi Jeffrey! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Shirt didn't quite like the shirt in the picture and it was wide.”

Helpful Report

Posted 2 years ago

Hi Keisha! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Sleeves are to short.”

Helpful Report

Posted 2 years ago

Hi Danny! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“While the shirt I got was the perfect color I was looking for (pale pink) and very soft, I was not happy with the way it fit. I ordered my usual my usual size of small but the shirt itself was way too short. Despite fitting my chest and shoulders perfectly, it barely covered my stomach.”

Helpful Report

Posted 2 years ago

Hi Emma! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I love theseshirts”

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Posted 2 years ago

“The arms were too long and it stretched after a while and it look like I was wearing somebody else’s shirt”

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Posted 2 years ago

Hi Carolyn! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Very soft and comfortable, but very casual. Not really a dye or finish that can be dressed up. They come with a somewhat worn look. They promised of comfort and softness are true. They are also quite long!”

Helpful Report

Posted 2 years ago

Hi Angie! Thank you so much for taking the time to offer feedback. As a small business, it means more than you know. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return on your order to make sure you are 100% satisfied and happy with your shirts :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Shirt shrunk in wash”

Helpful Report

Posted 2 years ago

Hi Danielle! Thank you so much for taking the time to offer feedback. I am so sorry you're having issues with your shirt shrinking in the wash. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Quick shipment”

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Posted 2 years ago

“Fabric is lovely. A bit short. Color is perfect.”

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Posted 2 years ago

Hi Sharon! Thank you so much for taking the time to offer feedback. I am so sorry to hear the length is a bit short. If you shoot us an email at hello@onno.com, we would be happy to help with a return or an exchange. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I was disappointed that the shirt material was so thin.”

Helpful Report

Posted 2 years ago

Hi Joan! Thank you so much for taking the time to offer feedback. I am so sorry you were disappointed in the thickness of the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Vibrant colors are what attracted me to buy several for my wife. she is a medium with such barns as adidas, and,polo or under armour. she is not pleased with the way they drape. too clingy is just the wrong place. we live and learn.”

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Posted 2 years ago

Hi Tom! Thank you so much for taking the time to offer feedback. I am so sorry your wife is having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having and I would be happy to assist with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I have purchased many (~15) of these bamboo T shirts over the years from retailers and I love them. The two I just bought directly are nice and soft but they fit so loosely they almost feel stretched out. Yup same shirt and same size but my arms and neck are swimming in them. These are great shirts but at $38 a pop this may be my last purchase. I could go a size down but mediums have previously been too small and the large fits my torso fine.”

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Posted 2 years ago

Hi Dan! Thank you so much for taking the time to offer feedback. I am so sorry you're having sizing issues with the shirts you received. Our shirts shrink about 5% when washed in warm water and dried in the dryer. We would love for you to throw the shirts in the washer and dryer and see if that doesn't help the fit and let us know how that works for you. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“ONNO is my favorite bamboo shirt company for one reason: the variety of colors. The reason I'm rating 3 stars instead of 5 is because the shirts are expensive considering that they don't last as long as they should for that price. I machine wash my shirts in cold water and air dry them. But after a few washes, first the neck line begins to distort then the holes start showing up. That type of wear shouldn't happen so soon with a $30 shirt.”

Helpful Report

Posted 2 years ago

Hi Rochelle, Thank you so much for your support and for taking the time to offer feedback. As a small business, it means so much. I am so sorry you are having trouble with the blocking of your shirts. We usually recommend drying the shirts in the dryer to help get them back to their original shape vs air drying. If you give that a try, please let us know how it works for you. I'm also sorry about the holes. Our fabric is on the lighter-side to help with breathability and drape which makes it a bit more delicate but that definitely shouldn't be the case. If you wouldn't mind shooting an email to hello@onno.com, we would be happy to help. I appreciate the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“I I have purchased five of the bamboo and five of the cotton T-shirts. Material on both types is nice but there is a large inconsistency with all of the shirts in the lengths. Some reach my hips than the others or just above the waist. Not happy with how every shirt length is different. Also one of the shirts had loose threading that as soon as I washed it the entire hem around the waist came undone. Disappointed especially since these are not inexpensive T-shirts.”

Helpful Report

Posted 2 years ago

Hi Susan! Thank you so much for taking the time to offer feedback. I am so sorry you're having issues with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. I would love to replace your shirt for you and take care of the length issues you are having with your other shirts. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“Great Company. I ordered 100 Organic but like bamboo much better.”

Helpful Report

Posted 2 years ago

Hi Josh! Thank you so much for taking the time to offer feedback. As a small business, it means more than you know. It was an absolute pleasure to assist this morning in processing an exchange. If you have any questions or need anything at all, please don't hesitate to reach out to me at hello@onno.com and I am always happy to help you with anything you need. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 2 years ago

“It really is too bad but seller's product is too narrow overall but the arm holes were not open enough. It was a noce shirt though i won't be buying any more. Women have curves.”

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Posted 2 years ago

“I bought this for my sister who, like me, is very concerned about the environment so I thought she would like this t-shirt having been made from natural sustainable fibers. I'll have to wait to hear from her how comfortable it is in the heat. I like the color and the look of it but didn't want to give it a star rating until I hear from my sister. (I don't wear t-shirts myself.)”

Helpful Report

Posted 2 years ago

Hi Patricia! Thank you so much for taking the time to offer feedback. As a small business, it means a lot. I would love to hear back from you on how the bamboo shirt worked out for your sister. If you run into any issues at all or need help with exchanges and returns, please send us an email at hello@onno.com and I would be more than happy to help. I thank you in advance for giving us the opportunity to make things right and stand behind our happiness promise! Kindly, Narie

Posted 2 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,256 reviews