ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.79

4.8 Rating 2,381 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

Write Your review

Tell us how ONNO T-Shirt Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed that the shirt material was so thin.”

Helpful Report

Posted 3 years ago

Hi Joan! Thank you so much for taking the time to offer feedback. I am so sorry you were disappointed in the thickness of the shirt you received. If you shoot us an email at hello@onno.com, we would be happy to help with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 3 years ago

“Vibrant colors are what attracted me to buy several for my wife. she is a medium with such barns as adidas, and,polo or under armour. she is not pleased with the way they drape. too clingy is just the wrong place. we live and learn.”

Helpful Report

Posted 4 years ago

Hi Tom! Thank you so much for taking the time to offer feedback. I am so sorry your wife is having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having and I would be happy to assist with an exchange or a return. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“I have purchased many (~15) of these bamboo T shirts over the years from retailers and I love them. The two I just bought directly are nice and soft but they fit so loosely they almost feel stretched out. Yup same shirt and same size but my arms and neck are swimming in them. These are great shirts but at $38 a pop this may be my last purchase. I could go a size down but mediums have previously been too small and the large fits my torso fine.”

Helpful Report

Posted 4 years ago

Hi Dan! Thank you so much for taking the time to offer feedback. I am so sorry you're having sizing issues with the shirts you received. Our shirts shrink about 5% when washed in warm water and dried in the dryer. We would love for you to throw the shirts in the washer and dryer and see if that doesn't help the fit and let us know how that works for you. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“ONNO is my favorite bamboo shirt company for one reason: the variety of colors. The reason I'm rating 3 stars instead of 5 is because the shirts are expensive considering that they don't last as long as they should for that price. I machine wash my shirts in cold water and air dry them. But after a few washes, first the neck line begins to distort then the holes start showing up. That type of wear shouldn't happen so soon with a $30 shirt.”

Helpful Report

Posted 4 years ago

Hi Rochelle, Thank you so much for your support and for taking the time to offer feedback. As a small business, it means so much. I am so sorry you are having trouble with the blocking of your shirts. We usually recommend drying the shirts in the dryer to help get them back to their original shape vs air drying. If you give that a try, please let us know how it works for you. I'm also sorry about the holes. Our fabric is on the lighter-side to help with breathability and drape which makes it a bit more delicate but that definitely shouldn't be the case. If you wouldn't mind shooting an email to hello@onno.com, we would be happy to help. I appreciate the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“I I have purchased five of the bamboo and five of the cotton T-shirts. Material on both types is nice but there is a large inconsistency with all of the shirts in the lengths. Some reach my hips than the others or just above the waist. Not happy with how every shirt length is different. Also one of the shirts had loose threading that as soon as I washed it the entire hem around the waist came undone. Disappointed especially since these are not inexpensive T-shirts.”

Helpful Report

Posted 4 years ago

Hi Susan! Thank you so much for taking the time to offer feedback. I am so sorry you're having issues with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. I would love to replace your shirt for you and take care of the length issues you are having with your other shirts. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“Great Company. I ordered 100 Organic but like bamboo much better.”

Helpful Report

Posted 4 years ago

Hi Josh! Thank you so much for taking the time to offer feedback. As a small business, it means more than you know. It was an absolute pleasure to assist this morning in processing an exchange. If you have any questions or need anything at all, please don't hesitate to reach out to me at hello@onno.com and I am always happy to help you with anything you need. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“It really is too bad but seller's product is too narrow overall but the arm holes were not open enough. It was a noce shirt though i won't be buying any more. Women have curves.”

Helpful Report

Posted 4 years ago

“I bought this for my sister who, like me, is very concerned about the environment so I thought she would like this t-shirt having been made from natural sustainable fibers. I'll have to wait to hear from her how comfortable it is in the heat. I like the color and the look of it but didn't want to give it a star rating until I hear from my sister. (I don't wear t-shirts myself.)”

Helpful Report

Posted 4 years ago

Hi Patricia! Thank you so much for taking the time to offer feedback. As a small business, it means a lot. I would love to hear back from you on how the bamboo shirt worked out for your sister. If you run into any issues at all or need help with exchanges and returns, please send us an email at hello@onno.com and I would be more than happy to help. I thank you in advance for giving us the opportunity to make things right and stand behind our happiness promise! Kindly, Narie

Posted 4 years ago

“I was extremely disappointed and very surprised to see that the shirt was made in China. I think that you should mention that on your website. People in the U.S. right now are trying to buy products made in the U.S. The shirt is itchy because of the stitching. I was happy that my money was refunded quickly. Thank you!”

Helpful Report

Posted 4 years ago

Hi Joanne! Thank you so much for taking the time to offer feedback. We are so sorry if there was any misunderstanding about where our shirts are made. We have our manufacturing facilities information on the dropdown menu of our website and try to be as transparent as possible. You can read more about our production partners here: https://onno.com/factories.html Unfortunately, until the farm act passed in 2018, it was actually illegal to grow hemp in the US. Over the last couple of years, a few plantations have started to pop up around the country but as far as we are aware, there are no mills in the US to process the fibers to make textiles. I hope that helps clarify why our hemp shirts aren't made in the US. I appreciate you emailing us about the issues you were having with your shirt and it was a pleasure to process a return for you and ensure you were taken care of. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“Communication regarding order and delivery was not great.”

Helpful Report

Posted 4 years ago

Hi Paulette! Thank you so much for taking the time to offer feedback. I am so sorry you were having trouble with our communication regarding your order. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“shape it odd with flair at hips, fabric is too thin”

Helpful Report

Posted 4 years ago

Hi Carolyn! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 4 years ago

“The first 2 T shirts we bought were really good, soft and felt great on the skin. So we went ahead and ordered 3 more. That was a mistake because they they shrank! Quality is also not good. Not going to buy again. For their price, one would expect better quality. MJ”

Helpful Report

Posted 4 years ago

Hi MJ, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 4 years ago

“Good quality but very long length for the average height woman. No petit sizes available.”

Helpful Report

Posted 4 years ago

Hi Christine, Thank you so much for taking the time to offer feedback. As a small business, it means more than you know. I'm sorry the length of our shirts didn't work well for you. If you wouldn't mind shooting an email to hello@onno.com, we would love to make it right. Thank you again! Warmly, Elyse

Posted 4 years ago

“I ordered a large knowing it would shrink and I’m glad I did. Material is very soft and light.”

Helpful Report

Posted 4 years ago

“The shirts are great quality! Love them for my small business.... HOWEVER.. your shipping costs are a total bust. And have me rethinking my wholesale choice with this company. -CrossTownThreads”

Helpful Report

Posted 4 years ago

Hi Jessi, Thank you for taking the time to review our shirts. It means a lot that you love them. We are truly sorry that the cost of shipping for larger orders is so high. We pull our rates directly from our carriers so it is the true cost that is charged. Due to the covid and the current shipping crisis, rates continue to go up. If there is ever anything we can do, please don't hesitate to reach out to us via email at hello@onno.com. Warmly, Elyse

Posted 4 years ago

“Runs small.”

Helpful Report

Posted 4 years ago

Hi Valerie, Thank you so much for taking the time to review our shirts. As a small business, it means more than you know. I am so sorry you were unhappy with the shirts you received. If you would like to exchange them for a larger size or do a return, please shoot us an email to hello@onno.com and we would be happy to help. Again, I am extremely sorry you were unhappy. We would love to make it right. Warmly, Elyse

Posted 4 years ago

“Had strange build up on the shirts that made it hard to print. It was like it was soaked it wet toilet paper.”

Helpful Report

Posted 4 years ago

Hi Tyler, Thank you so much for taking the time to offer feedback. I'm so sorry there was an issue with the shirts you received. If you wouldn't mind shooting us an email at hello@onno.com we would be happy to help get to the root of the problem. Warmly, Elyse

Posted 4 years ago

“i have not yet received my order. please advise when to expect it. Thank you”

Helpful Report

Posted 4 years ago

Hi Rita, Thank you for taking the time to review our shirts. I'm sorry there was an issue with your order being delivered. I took a look at your tracking number and it looks like it is being returned to us due to an insufficient address being entered at checkout. I will send you an email to get this taken care of but if need be, you are always welcome to reach out to us at hello@onno.com for any assistance. I hope that helps. Warmly, Elyse

Posted 4 years ago

“The shirt itself is a great fit and I love the fabric, however, after one wash (I washed it by itself on cold…) there are holes in the shirt! So bummed.”

Helpful Report

Posted 4 years ago

Hi Shelby, Thank you so much for taking the time to review our shirts. I am so sorry your shirt developed holes, that definitely shouldn't be the case. I went ahead and got a replacement shirt ordered for you so you are all set. If you have any questions or need anything else at all, please shoot us an email to hello@onno.com. Have a great week! Warmly, Elyse

Posted 4 years ago

“Stitching was poor and there were multiple spots I had to trim loose hanging thread. Shirts are also thin material.”

Helpful Report

Posted 4 years ago

Hi Kelly, Thank you so much for reaching out. I am so sorry there were issues with the shirts you received and appreciate you bringing it to our attention. I went ahead and got two new shirts ordered for you and also processed a refund for your order due to the inconvenience receiving the defective shirts caused. If there is anything else we can do, please don't hesitate to contact us at hello@onno.com. Thank you again for taking the time to offer feedback. It means more than you know. Warmly, Elyse

Posted 4 years ago

ONNO T-Shirt Company is rated 4.8 based on 2,381 reviews