Openreach Reviews

1.7 Rating 269 Reviews

16 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 269 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	22.75 minutes

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How quickly does Openreach resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 51% of reviewers feedback is Openreach takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

81.25%

Industry Average

“ In my case, their customer service was excellent. ”

- E .Sinclair

“ F5antastic service efficient polite phoned ahead because they had to attach the fibre optic on a large pole we have engineers then a 3rd arrived to make sure everything was OK well done Openreach! ”

- Anonymous

“ Steve the Engineer solved and fixed the problem in under an hour. Excellent service in Dunstable ”

- Tracey Harris

Openreach Reviews

Customer Service - Good