“DO NOT DEAL WITH OPONEO !!!
For a week I made an order, but never received it. They said it was out of stock but on the website is available for purchase. They charge you money but they don’t have tires on hand. Now they do not want to return the money, they are blackmailing, they are asking to close the PayPal dispute. All this looks like a fraud. DO NOT DEAL WITH OPONEO !!!”
“Ordered 4 tyres. 2 got delivered within a week by DPD. The remaining 2 have disappeared, last tracked in Manchester and not seen since. I've used Openeo for tyres on 6 other occasions without an issue. However, after contacting Openeo, they refused to either refund me for the missing tyres or dispatch another 2. They said they would not refund me until DPD had reimbursed them for the cost of the tyres. So after 6 weeks of waiting for the tyres or a refund, I contacted my bank. The customer service when needed is non existant. Eastern European company who couldn't care less about customer experience or reputation.”
“This company is terrible to deal with, to be avoided. Having been in business for almost 50 years i have never experienced this frustration of dealing with such incompetence and rudeness.
Take my advice, there are better places to buy your tyres from.”
“Bitterly disappointed. I needed a tyre quick so thought I would try Oponeo. I ordered the tyre Sunday and it was delivered Thursday to one of their recommended fitters. Only they delivered the wrong tyre in the wrong size to one of their recommended fitters. They now refuse to refund me until they receive the tyre back!! Not sure why I should be further inconvenienced for their mistake. Won't be using again or recommending.”
“SHOP ELSEWHERE
What you don't no is they charge you 80 pound to return by them only.
They then don't refund you don't answer messages o and very rude customer services steer clear cowboy company.
Had to get PayPal involved taken over 2 weeks to get refund and they still charged me 80 pounds return charge.
VERY BAD EXPERIENCE DO NOT SHOP HERE”
“Please avoid this company. I had confirmation and dispatch date. 4 days later received cancellation. No customer services or value s for customer trading standards. I don't know how can get away with it.”
“Please avoid
No comments to customer services or trading standards. I really have no idea how can get away with it. Confirmed dispatched my order 4 day later cancellation. Called them hearing them laughing in background.”
“I first ordered tyres in December for my wifes jeep I receiuved 1 tyre in 3 to 4 days after ordering and the other tyres 3 weeks later. I put this down to the Christmas period, I have just ordered 2 x 205,60,16 Hankook aventus, the web site took the order and the payment from paypal for the tyres and 3 and a half hours later I get a call to say the tyres are out of stock and that they have other tyres they can send instead but the wanted another 15 euro per tyre. I have to say that this company seem like gangsters. my advice buy tyres somewhere with a goo reputation, the agent I spoke with was absolutely terrible to deal with, I asked to speak with a supervisor or manager and was told they will be back in February after waiting for 5 minutes for him to come back to me. save yourself the hassle buy else where. if I could give a lower star I would terrible customer service.”
“Avoid at any cost. I ordered and paid for two Tyres (Pirelli PZero 275/35 R20 102 Y RUN ON FLAT XL-order number 72139681) but after a week, just received one tyre. Tried to call them but I was put on hold for one hour and 30 minutes without any response. I emailed them but nobody replies. I still waiting for my other tyre and a proper explanation”
“take your money straight away - god knows when youre tyres are going to turn up. ignored or fobbed off by email. hundreds of pounds out of pocket and tyres dangerously worn. Thanks a bunch oponeo you bunch of cowboys”
“Horrible experience ordered tires from them with delivery to the fitter they recommended.
After 10 days they sent an email telling me that the fitter is no more in the business (!) and if I wanted to have a refund or the tire sent to another fitter, I decided for a refund. That was the 4th of October, now is the 17th and no feedback from them and no refund. Probably I will have to engage my solicitor.”
“Don't buy from oponeo. They lie to you and then keep your money. Bought 4 tyres from oponeo, received 3, told a load of lies about where it is and what's happening with it then don't refund you the money your owed.”
“The four whitewall tyres I bought under a year ago have yellowed and cracked. I have had the car garages and have done under 200 miles. Utter rubbish. Oponeo’s response were that they were “cheap Chinese imports”!!!!! I will never use these people again.”
“Horrible customer service. Ordered set of tyres, and they randomly sent 1 completely different tyre. Getting them to exchange it for the other matching tyre was insanely frustrating. They simply do not respond to email. Took well over a week to sort it, after many phone calls. I had to purchase correct tyre from another vendor in the meantime, as they would not send another tyre until they had collected the wrong tyre and returned to their warehouse. They could not care less.”
“One star is generous. Just like the other reviewers, they falsely advertise stating it's 3-4 working days but in fact they snuck in an upto 30day delivery in their terms and conditions. It's been two weeks already with no idea where the tyres are. They have refused to refund me and I have to wait 30days. They keep saying they will contact next day and they don't so I've had to chase it several times already which is always a waste of time. The courier never seem to get back to them so I'm left in limbo. PLEASE DO NOT order from here. They will take your money and treat you like s***”
