“Op 2 september bestelde ik 4 identieke Pirelli-banden en betaalde extra voor versnelde levering. Oponeo leverde 2 juiste en 2 compleet verkeerde banden: andere maat én ander type. Daardoor kon mijn auto bij de garage niet van de bestelde set worden voorzien.
Een fout kan gebeuren. De afhandeling daarna was echter ronduit slecht.
Oponeo wilde de juiste banden pas versturen nadat hun verkeerd geleverde banden eerst waren opgehaald. Daardoor liep de vertraging verder op. De extra kosten voor opnieuw vervangend vervoer en een tweede garagebezoek wilden ze niet vergoeden.
Ook de betaalde spoedtoeslag werd niet uit eigen beweging terugbetaald. Pas nadat ik daar zelf om vroeg, kreeg ik van de €16 slechts €8 terug, omdat volgens Oponeo “2 banden wel op tijd waren geleverd” — terwijl ik met 2 banden van een set van 4 uiteraard niets kon.
Toen de verkeerde banden uiteindelijk waren opgehaald, kreeg ik zelfs de vraag of ik de 2 juiste banden nog wilde ontvangen of liever mijn geld voor die 2 banden terug wilde. Alsof iemand die 4 identieke banden bestelt iets heeft aan een halve set.
Besteld op 2 september met spoedlevering, pas op 17 september volledig en correct geleverd. Door de vertraging konden de banden uiteindelijk pas op 23 september worden gemonteerd.
Wat mij vooral tegenvalt: geen enkel klantvriendelijk initiatief vanuit Oponeo om hun eigen fout snel en netjes te herstellen. Alles moest ik zelf najagen, van vervanging tot terugbetaling van de spoedtoeslag.
Voor mij was dit de eerste en laatste bestelling bij Oponeo.”
“Ordered 4 tyres Michelin with traction A, however I got a Michelin with traction B which found in Sidewall.Contacted claim support which keep asking me for stupid photo of delivery label, Sidewall , and Michelin label. The tyres were filmed and after investigating I didn't find original labels from Michelin. Later claim support confirmed that for EU the label not necessary. Checked from old tyres in my car and traction is A. Claim support decline change the tyres after checking with warehouse mentioned that it should be A and I don't need to worry about Sidewall... Interesting thing... So I paid for A, received B and they asking to return tyres to the warehouse for 15 EU for each tyre.... Disgusting service”
“Have made an order few weeks ago. Send me only one tire of set of two!! THIS TIRE IS ALREADY OVER THAN TWO YEARS OLD!!!!! Which is very old even this one is Pirelli Premium. Bear on your mind NCT allows you to pass your test with tires not old then 6 years. They are not worthed money you paid for this low quality service and low quality products!! Making an order soon I thought I have enough time to be delivered that tires before my NCT appointment ... but not for them. I have lost appointment now becasue I triesd to believe they are about quality , obviously THEY ARE NOT ABOUT QUALITY This jokers sent me one tire last week and still waiting for another tire. This jokers from poland won't have respect to their customers. Their custom is very bad!!! Never ever again with them , Avoid them unless you gonna waste your time or money, There is a lot local businesses which serve you same tire at nearly at the same price so no reason to put yourself into a risk that these clowns makes you extra to pay!! I need a tires purchased from you not your dummy copy & paste excusses.You blamed anyone but not yourself for being using cheap delivery company!! I CAN SEE I'M ONE OF HUNDREDS OF PEOPLE WHICH WOULD A LOT OF PROLEMS WITH PURCHASE, YOU FAILED AGAIN WITH MY SECOND PURCHASE AND IT WOULD BE A LAST ONE AS I NEVER EVER APPROACHED YOUR BUSINESS AGAIN. If I still have no reply from you regarding time on delivery then will OPEN CHARGEBACK case at my bank”
“Wheel not as described or fit for purpose.
Along with placing the order online, I also phoned the Oponeo customer service line to confirm that I was ordering the correct wheel. After verbal confirmation by the Oponeo sales representative I placed the order for a wheel which was exactly the same in the picture on the Oponeo website when compared to the wheel on my van. When the wheel arrived it was not the same as the wheel as pictured on the Oponeo website or on my van. When I requested a replacement for the correct wheel I was informed there was €15 charge for this. I have now requested a full refund and have asked Oponeo to collect their wheel. The refund has not been forth-coming and the wheel is taking up space in my office.
Initially Oponeo comes across as a very professional company and easy to deal with, but this has not been my experience. Furthermore, I thought I was dealing with an Irish based company because of the .ie domain name. Had this been the case I would have brought my van and the incorrect wheel to their base to switch out the wheel. Because Oponeo is actually a Polish based company this is not possible.”
“Ordered 4 tyres when they arrived the quality of the tyre was just poor and not suitable , asked for credit and return but they charge £15.00 per tyre to return so £60 to get tyres collected as they class as 4 separate parcels absolute rip off”
“Warning - Supplied Old tyres instead of new
Warning! I ordered new tyres from Oponeo, but they sent me tyres which are already two years old - one third of the way through their recommended life. When I asked for them to be replaced with new tyres, they refuse point-blank to do anything, and when I tried to reject the tyres, they refuse to refund me, saying that they will take them back, but fine me 20% of the cost of the tyres for returning the old tyres. I will never buy from this company again.”
“Ordered tyres 10 days ago when delivery should be 2-3 days, today I had email they lost it and I can have same one if I pay additional 28£ , avoid those idiots”
“Horrible experience. They sold me the wrong size wheels for my car despite me phoning to check they would fit, and them guaranteeing they would.
They refused to take them back or refund me, and just stopped communicating when I tried to get resolution via their claims system
In the end I had to take them to court. I won, they literally had no case.
Never once an apology, no attempt to get a resolution, made everything difficult. They clearly were relying on me no having the courage to see it through.
It was a tough experience but I got there in the end.”
“I ordered four tires from Oponeo, one of which already had a visible defect before mounting. I took photos of the damage just in case, as I initially believed it wouldn’t affect the tire’s performance.
When I finally had the tires mounted a few months later, it turned out that this exact defect caused the tire to lose air. Despite providing clear photographic evidence, my claim was rejected after months of back-and-forth. Oponeo now falsely claims that the damage occurred when the tire was removed — completely ignoring the fact that the defect had been documented before installation.
I am extremely disappointed by the poor communication and unfair treatment, and I cannot recommend Oponeo to anyone.”
“Ordered 4 Kumho tyres on 06/12/2024. On the website it said 3-4 days delivery. Suited me perfectly as it was a time for me to change my tyres. Went ahead and placed order (it was 2 different orders due to 2 different sizes). 4 days later first 2 tyres were shipped through DPD (It was Tuesday 10/12/2024) got them only on Sunday. So total delivery for first 2 tyres was 9 days even though they stated 3-4 business days delivery but it's been more. Then obviously I needed other 2 tyres so I can put them on my car. Around a week later I have contacted them to see what's the story as we are coming up to Christmas and my tyres are on edge.. I really needed to change them. Long story short I got reply from them that tyres were shipped on 6th of December and system never sent me tracking. So I went ahead and check tracking it said parcel was handed into GLS. I checked a week later status of the tracking didn't update. Then around 18th of December I got reply from oponeo saying that they started investigation. On 23rd of December they told me claim has been resolved and told me do I want a refund or replacement. So I went ahead and told them that I was a replacement considering I already got 2 tyres and I needed other 2. So now it's 2nd of January and I'm still waiting for those 2 tyres. It's such a bad experience with OPONEO I would think twice before using them. Im not even 100% sure will I even get my tyres at this point. I feel like I got scammed.”
“Shame there isn't a lower star rating for this company, they sell 3 year old tyres and expect you to expect them at a premium price, there customer services is a complete joke, unhelpful and a bad attitude to the customer you'll come of the phone even more frustrated than before..
Honestly please just think twice save yourself the hassle and use a different company!!!!”
“Selling faulty tyres. Waranty process riskfull, not easy, extra money consumption. Been told to buy neew tyres. Bought premium tyres one of most expensive, and they are terrible. Can't review model whitch I bught, because there is not that option on their website”
“Complaint handling at Oponeo is a joke. After 2 seasons, cracks appeared on the premium tires after driving a long distance on highways. Oponeo rejected the complaint with the argument that the attached photos show scratched rims, so it was mechanical damage (and the rims were damaged even before purchasing the tires). Oponeo is trying to find fault with the customer. I didn't expect such bad customer service from such a large distributor.”
“Do not use these scammers no matter what. Buy your tyres from anyone else. Their delivery timeline is false advertising and is misleading. They have no intention of delivering within this timeline. They seem to believe that they can deliver half of an order and that's acceptable (by law it is not) due to their T&Cs. Their call centre and customer agents on email are less than useless, and cannot give you a straight answer.
Their selling tactics are those of scammers, and their follow-up is no better.
They send incorrect tracking information, and refuse to provide any help with the delivery dates, in-spite of a customer's contract being with them and not their delivery agent.
Please do yourself a favour, buy your tyres from anyone else.”
