Optical Express Reviews

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Popular Questions:

Delivery

How does Optical Express deliver? Does Optical Express deliver on time?

Customer Service

How can I contact Optical Express? How quickly does Optical Express resolve customer queries?

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

How do I contact Optical Express?

Helpful Report

(1 day ago)

You can contact Optical Express by Telephone, Live Chat and Email.

Helpful Report

(1 day ago)

50.00%

Industry Average

“ Given that we were paying for this service, it was not what we expect from a private consult. ”

- Anonymous

“ They damaged my eyes and I’ve been trying to contact them but they insist on a diagnosis of untrained telephone “customer service representatives” who “triage” you with questions- no doctors. ”

- Anonymous

“ Ordered 5 days ago, never turned up. Contacted Optical Express and have had no word from them other than an automated response. Terrible service. I would like a full refund now! ”

- Anonymous

Optical Express Reviews

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Customer Service - Average