“Correspondence is terrible for the customer. I have been asking for a copy of my recipe for tax purposes and still nothing. Guess I’ll find another company to deal with”
“The website was easy to navigate, good range of products with prices similar to others. The only thing is I recommend you modify your check-out process to show the total price, including taxes BEFORE you click submit order. I saw the total price and assumed it was final and either already included taxes or there were no taxes on eye products. You can imagine my surprise that after I submitted the order, the total amount came up higher because of the taxes which were NOT shown before submitting the order. You should allow customers to REVIEW the full order with all taxes added BEFORE submitting. I'm asking this because I did a comparison of your prices with other sellers and yours came up far cheaper, but with the taxes added, there was only a $10 difference between you and other sellers, which is still good, however, transparency is important”
“I ordered from Optiview Eye Clinic because I saw the reviews around quick shipping. I was running out of contacts and needed some before a hiking trip. Unfortunately I didn't experience quick shipping, and when I wrote in to ask when I could expect my contacts to arrive I received only one unhelpful response. I emailed back with more specific questions and didn't hear back from them. In the end I didn't get the contacts before I needed them, which was disappointing. The contacts seem fine, but the customer service was poor.”
