“The order site refuses my payment each time I order. If I leave items in my cart, within a day or 2 my payment is accepted. Please fix this! I now gave you 3 stars because of this.”
“Unfortunately the last order from Optiview was lost. Purolator claim they delivered it but I didn’t received it. I am out 208.00 Not the fault of Optiview but reluctant to order again”
“Tracking an order is non-existent on the website. The status says complete and there is no way you can see the delivery date, or where the order is. I had to create an IT ticket only to find out that the order is being shipped by Alcon and there is no tracking info available, or when the order will be shipped. Then suddenly it was delivered without any notice. I will not order again unless tracking is available.”
“My online shopping experience with Optiview was easy and I am happy with the products.
Delivery service was complicated (Purolator) Next time I will request Canada Post.”
“Have ordered several times over past 2 yrs. Always great service and delivery within a few days except this last order. Sent from Vancouver with Canada post Took almost 2 weeks. These eye drops are not to be stored at high or low temps. Who knows where they were. Now rethinking ordering from you for my next eye drop needs”
“Shipped the wrong contacts (ordered multifocal, was shipped the regular ones). Issues were rectified, but took longer to receive the lens and costs me a trip to UPS to return the wrong ones. Prices were reasonable.”
“I am not sure how many stars should I put
Parcel came in open and dropped outside the house. Products inside were covered in dust but sealed properly. Was it a shipping issue?
Product itself is good.”
“I have not yet received my order although it has been several weeks; this raises concerns, especially since the bill has been paid in full. Disappointing.”
“Ordered my contacts on June 9th, got them delivered 10 days after with the wrong power. It's June 24th - still waiting for the replacement . Paid the money, can't get my product. You can improve customer satisfaction by providing the product that was paid for and following up with whoever made the mistake.”
“I ordered two boxes of TrueEye daily contact lens with same prescription. They delivered nicely and fast. One box is expiring in 2021, another box is expiring in 2027.... I still have some left over which were purchased from Costco 6 months ago. They are expiring in 2024. Would that make you wonder why do I get two boxes of same prescription contact lens but one is expiring in 2021?”
