Orbit Print Reviews

Name: Orbit Print
Address: Unit 13Merthyr Tydfil Industrial Park, Merthyr Tydfil
Rating: 4.90

4.9 Rating 661 Reviews

98 %

of reviewers recommend Orbit Print

Company Reviews

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Phone:

0845 544 0581

Email:

info@orbitprint.com

Location:

Unit 13Merthyr Tydfil Industrial Park
Merthyr Tydfil
CF48 4DR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had used Orbit Print for years, had a slight problem with one order where the canvas wasnt wrapped around the frame tightly enough and looked 'bumpy' around the edges rather than flat/tight, but they resolved this quickly by sending out a new one after id sent them photographic evidence of the error. I continued to use them for a further couple of years until i ordered a landscape orientation image, which they printed in error as a portrait orientation, chopping off half of my image! They refused to replace this (after i had again sent them photographic evidence of THEIR error) unless i paid £16.99 to keep both canvasses, £9.99 for return postage of the incorrect one, or photographic evidence that i had destroyed the wrong canvas & wouldnt be using it! This caused an unnecessary delay in getting the image to my customer (days spent sending emails back & forth, then waiting for the new one to be printed and sent out) & even after complaining to the 'boss' & advising i would never be using them again I was told this was their policy, even though this was their error! As a professional photographer who put through hundreds of pounds worth of orders every year to this company I wouldve expected a lot higher level of customer service and care. Probably why theyve now gone into liquidation!!!”

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Posted 6 years ago

“Vert disappointed as the original photo has been zoomed in a bit too much when put on the canvas print also ordered wrap which I didn't get.”

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Posted 7 years ago

“Canvass arrived with photo on the external package which ruined the surprise for my wife.”

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Posted 7 years ago

“Print on mug was excellent only problem there was meant to be writing on other side so disappointed with it overall”

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Posted 7 years ago

“Canvass come back very blurry when blown up from small photo, thought someone would have contacted me to say the image was not adequate for the size of canvass I wanted and I could have selected another photo, instead of just printing and sending to me!”

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Posted 7 years ago

“One of my prints was duplicated, and one wasn't printed at all. Having spent almost £180, I was disappointed when I was asked to a: return the duplicate at my expense, b: prove that I had destroyed the duplicate (!), c: pay £9.99 for Orbit to print the correct image. This was an error made by Orbit, yet they expect the customer to pay for their mistakes. Not at all what I would expect from a professional or high quality company. I am rather disappointed and will be very reluctant to risk using Orbit again.”

Helpful Report

Posted 7 years ago

Orbit Print is rated 4.9 based on 661 reviews