“I made a one time order and after I cancelled my subscription they hit my bank account for 6 more( all on the same day) So do not order anything from this company.. I've asked the BBB for help in getting my money back .”
“I made a 1 time order and they signed me up for a fun rewards without my consent, each month they will bill you until you figure out they have taken hundreds of dollars for a program you never signed up for or used.
This company is dishonest, and they are thieves! Please check out BBB more than 14 pages of complaints filed about this. Absolutely awful that they do such underhanded scams like this because I would have ordered from them again. Now I never will use this company again.”
“Oriental trading has an ongoing scam as evidenced by previous reviews. When ordering a one time purchase , they sign up unaware customers to a "club" with an ongoing monthly charge.
When I called their customer service, they promised to reimburse the charges but they did not. How sad that a major company would knowingly dupe their customers.”
“I noticed a recurring charge on my bank account for $15.94 per month from January to September of this year. I purchased a ‘religious’ gift online for my grandson. There must have been some fine print in the order and I was automatically enrolled in the rewards program. I only realized this because I recevied a check in June for $2.04 from FUN REWARDS. Not knowing what it was for, I didn’t cash it but it kept gnawing at me. In Sept, I saw the recurring charges and saw that I was charged 9 times. I called the company to ask for reimbursement. They told me then it was for my FUN REWARDS subscription and would I like to cancel. That told me that they are aware of their scam. They would only reimburse me for 6 of the 9 charges, stating that their accounting dept would not permit them to go any further. BUYER BEWARE! Read everything. I’ve been ordering from OTC for years. I never thought they would stoop so low. But they did, and now I am wiser for it.”
“BEWARE OF BAIT AND SWITCH! I placed an order and Oriental trading company changed my total after the order was complete. They increased the total after i had checked out, days after it was placed. Terrible business practice!”
“2 issues I had with this website that I can't accept!
-sign me up on reward program without acknowledge! $14.95 a month and we have no idea who is charging on the statement.
-I have called for confirmation on expire date and they told me they never sell expired stuff but product came which is expired.
This website is horrible! Stop buying!”
“Trouble with my first order right from the start. Then, I get an email from them saying that tax on the order had not been paid and that more funds would be taken out of my account. The tax, however, had been paid., 3 calls to customer service. My concerns were NOT answered, the reps were extremely rude and uncaring and I was hung up on for asking to be reassured that no more money would be taken out of my account!! Disgraceful to say the least and totally unprofessional. I would NEVER recommend this company to anyone. Oh and the products lacked any kind of quality and not worth what I paid for them. Wish I could rate minus stars. the reps would not answer my question and disconnected.”
“Ordered some beach balls and a couple of other things, everything went well until a month later when I found out they signed me up for a fun rewards. Have no idea what it was. At first I found it taken out of my account I headed to bank, it was pending so they could not cancel it but gave me a new card. The money came out next business day. I git a hold of oriental trading canceled the rewards program and now they claim money was not taken out for rewards as I changed my account number, so they will not issue me a refund.
Really sad that they feel the need to scam people, always liked this company for bulk items for the kids I worke with. No more, I don’t feel I can trust them now.”
“I ordered a Word Search game from Mindware at at cost of $34.95. After I received it, I saw the same game on Amazon on sale for $17.99, regular price $24.99. I called customer relations to claim the 110% low price guarantee you advertise. The clerk told me that they would not match the sale price. Therefore, I asked her to match the regular price. The clerk told me the item did not qualify for the match. Your website did not state that the match only applied to certain items. Very bad customer service.”
“Everything I have ordered for my wedding has been great products, and prices. I had a slight problem, and customer service was right on it! I will continue to get products in the future. Thank you”
“Bought an item as a Birthday Gift. It was never sent, and found out 13.5 months later when Oriental Trading was doing an internal audit. They proceeded to say a refund could not be processed to anything but the old credit card, which was now no longer valid. So of no help to me. The customer center is very responsive and polite but can't resolve issues outside of their mandate. Go to Amazon, don't waste your time.”
“They won’t send you what you order and then when you contact them you will get a bs response saying the item was sent and when I said no it was not they basically call you a liar and now I said just forget it because I am tired of their bs so don’t order from them fair warning ⚠️”
“I placed an order. I paid $37.00 for overnight shipping. By 7 pm when I did not receive my package, OT stated the items I ordered could NOT ship overnight. Funny how I didn’t get an email stating it would not arrive overnight. I will NEVER order from this company again!!!!!!”
“I had an order with 11 items and I needed them for my son's school Christmas party. I received the package when it said it would come but I didn't check my order right away. I checked it 2 days before the party and realized they sent me 1 less of what I ordered and sent me something else instead. I started to panic and called right away and asked if there was anyway they could get it to me the next day because I committed to bringing these to the party. It was 2:30pm and they said usually the cut off for next day shipping was 12pm but they would try their best. They got it to me by 12:15pm the next day!! Their customer service was wonderful. The lady on the phone offered me several options to choose from, all which were very generous but I really wanted the product and they made that happen! I order for them for all the school parties and I've never had a mistake in my order. This is the first time and they made it right. Thank you!”
