Orthofeet Reviews

Name: Orthofeet
Rating: 2.36

2.4 Rating 105 Reviews

30 %

of reviewers recommend Orthofeet

Company Reviews

Questions

Metrics

2.4

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Orthofeet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Orthofeet 2 star review on 13th April 2024

Anonymous

Orthofeet 1 star review on 8th April 2024

Anonymous

Orthofeet 4 star review on 4th April 2024

Hector

Orthofeet 3 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have lymphoedema and my one foot swells. The extra side attracted me but when received it’s nut really that wide. Tory advertise free returns but charge a $5 restocking fee. Dumb! It’s nit electonics it’s shoes! Never again!”

Helpful Report

Posted 1 year ago

“12 days start to finish for my shoes/trainers to arrive. They were made in and shipped from China. They come in a plastic bag, not a box. Their communication stalls after your purchase wondering when/if they will arrive and if you in fact got scammed. They look cheap, they feel cheap, they are sort of comfy, but not around the toes, you feel like you are falling off the platform, because the fabric doesn't support your foot. I can tell they will be no good within a couple of wears. Not worth the money, time, effort and lies they obviously tout on their website. Get Sketchers instead.”

Helpful Report

Posted 1 year ago

“These shoes felt like concrete blocks on my feet. They were clumsy and uncomfortable to walk in. In addition, the inside was rough and the tops of my feet began hurting within a few minutes. I tried to leave a review on the Orthofeet website but you can only read five-star reviews. I tried to contact them, but my emails were unanswered. On a positive side, they refunded my money with no hassles and provided a prepaid shipping label. I did appreciate that.”

Helpful Report

Posted 1 year ago

“I purchased the Coral shoes extra wide women's. I did get shoes with all the extra things they give. I wore shoes for two days standing and walking. Had extreme back pain. These stated that they'd alleviate back pain and knee pain. These shoes didn't do that. While they didn't hurt my feet, even though my toe rubbed against the shoe they sure didn't help my standing or walking. I am returning and won't buy another pair.”

Helpful Report

Posted 1 year ago

“I have sandals. They have comfortable soles, soft and good for plantar fascitis but I feel like they run small. They are short in length compared to other shoes of this size. My foot goes to the front and since you can't adjust them there is nothing you can do. They have velcro across the front and the back but they are not adjustable because there is another strap underneath which is solid. When I wear them awhile I feel like my feet are swollen-- they are tight. I took them to my friend who has neuropathy and they were so tight she couldn't wear them. I wish I would have seen the 60 day guarentee and I would have sent them back! I got them last year. I would not recommend them. Disappointed for the price, delivery good.”

Helpful Report

Posted 2 years ago

“I had my first pair of shoe and the sizes are inconsistent despite using the spacers, I had issues. Decided to do a second with half size Down, and it was not comfortable. My second pair on my first wear, the tip of the started to break up and crumble off. So embarrassing. It's not cheap and was quite disappointing now I have a shoe and cannot wear it I really have painful feet and was looking forward for relief.”

Helpful Report

Posted 3 years ago

“Multiple emails sent for a refund as my item never arrived They are just ignoring all of my emails Absolutely awful company, disgusting. Royal mail stated they would compensate the company so I don't understand why ignore customers like this”

Helpful Report

Posted 1 week ago

“These shoes are not hands-free. This is a scam!”

Helpful Report

Posted 3 weeks ago

“I have ordered on 23. March. 17 days later still no tracking number. Also no Replay from them. I think people should be very wary of them. Have read toooo many bad reviews about them. Never again.”

Helpful Report

Posted 3 weeks ago

“Return policy is a scam. Don't even bother trying.”

Helpful Report

Posted 1 month ago

“I accidentally shipped my custom orthotics back with my return and they refused to send them back to me, claiming they didn't have them.”

Helpful Report

Posted 1 month ago

“I've been waiting for my shoes for 3 weeks now.”

Helpful Report

Posted 3 months ago

“I ordered shoes - money deducted from my bank account. I never received the shoes. On enquiry I am told “they are not that company” . No explanation why my money went to another company when I ordered on their website.”

Helpful Report

Posted 3 months ago

“Shoes shipped on a slow boat from China, took 2.5 months, (2 pair), neither fits, returns an issue, company offers 25% and keep the shoes. Or pay shipping to return to China(unknown). Obviously, misrepresented. If you order, receive them, and are satisfied, so be it. If you need to return, FORGET IT!”

Helpful Report

Posted 4 months ago

“I'd give them a zero if it were an option. I had trouble with the ordering site and ended up making an error - I think the default is to order 2 pair. I only wanted one AND the default size was not my size. I immediately tried to contact the company. They wouldn't cancel the order. They told me I'd love them. They were many sizes too small. As soon as they arrived I tried to return them. AGAIN. THEY SAID THEY WERE THE SIZE I ORDERED AND IT WAS TOO LATE. HORRIBLE CUSTOMER SERVICE. DO NOT BUY!!!!”

Helpful Report

Posted 4 months ago

“The pair of Orthofeet sandals hurt my toes. Since I went pass the 60 days by a couple of days, they refused to take the sandals back and give me a credit or a refund. I was could not use the shoes since they hurt my toes and in their customer service. Will not buy shoes from them again.”

Helpful Report

Posted 5 months ago

“I placed an order for 3 different pairs of shoes on 7/31. Tried them on right away, stood on LR rug to keep bottoms clean ( to walk back & forth just once). Two pair didn't fit correctly so contacted the company to make sure I got all instructions straight before sending (I did). Kept copies of all documentations. Bottom line: They received the shoes, it was taking way too much time for them to refund me & was tired of hearing their lame/B.S. excuses. Today is 10/3, I still have no return. My credit card company (i.e. CHASE) dropped the ball on this many times, so had major "Pow Wow" with them about client care & taking matters like these more seriously. Evidently, Chase rep. wasn't listening to me when I told him the amount of the purchase that was returned to be refunded. Fact is I wouldn't have filed a dispute if they didn't keep giving me a runaround saying "Global Bank won't release the funds. That's B.S. unless they owe the bank to much money they are just clearing out their warehouses by lying to people, get enough money in to pay off the bank and then will no doubt file for Chapter 11 & resurface as a newly named shoe company. Had a 2 hr. call with Chase reminding them that I pay my bills on time every month in FULL. This matter now has supposedly been given to their "Back Office Team" who handles matters like these that need escalated support. DON'T EVER BUY FROM THIS COMPANY, YOU WILL REGRET IT!!!”

Helpful Report

Posted 6 months ago

“Ordered shoes still haven’t received them”

Helpful Report

Posted 7 months ago

“DO NOT SHOP HERE. This place is a scam. Order from here at your own risk.”

Helpful Report

Posted 8 months ago

“I felt like I got scammed they’re horrible shoes there’s no support I’m sorry I spent $109. I just went out and got myself a pair of Hokas so much better I will never buy from ortho feet again. Their customer service was terrible.”

Helpful Report

Posted 8 months ago

Orthofeet is rated 2.4 based on 105 reviews