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Orthofeet Reviews

2.4 Rating 105 Reviews

30 %

of reviewers recommend Orthofeet

Company Reviews

2.4

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 2 star review on 13th April 2024

Orthofeet 2 star review on 13th April 2024

Orthofeet 2 star review on 13th April 2024

Orthofeet 1 star review on 8th April 2024

Orthofeet 4 star review on 4th April 2024

Orthofeet 3 star review on 26th March 2024

Orthofeet 3 star review on 26th March 2024

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with other poster. These bad reviews are about orthoFIT, not the orthoFEET website. Orthofit is a scam of gigantic proportions. The website is www.theorthofit.com. The shoes are cheap, stinky, plastic, & you can't return them without spending more than the shoes cost. You have to return them to CHINA and I don't know if you would get a refund even then.”

Posted 1 year ago

“I think most of these bad reviews are suppose to be for Orthofit not Orthofeet. I've read good reviews for Orthofeet, but similar horrible reviews for Orthofit.”

Posted 1 year ago

“12 days start to finish for my shoes/trainers to arrive. They were made in and shipped from China. They come in a plastic bag, not a box. Their communication stalls after your purchase wondering when/if they will arrive and if you in fact got scammed. They look cheap, they feel cheap, they are sort of comfy, but not around the toes, you feel like you are falling off the platform, because the fabric doesn't support your foot. I can tell they will be no good within a couple of wears. Not worth the money, time, effort and lies they obviously tout on their website. Get Sketchers instead.”

Posted 1 year ago

“On my first day to wear my new shoes, I saw that the bottom was pretty hard, but proceeded to wear. I walked outside to go to work and rolled my foot in them, very painful. So I took them off, and put them in my closet waiting for my foot to heal to try them again. I still have problems with my foot today. Anyway, time passed and I forgot about the shoes. I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past. My argument was that the website states 60 day wear refund, I wore them 1 hour. Website also says, walk comfortable or well refund your money. All this is stated on the website, but CS says no way I'm getting a refund. I set out to wear the shoes, not have to deal with this.”

Posted 1 year ago

“I tried to order a pair of shoes today and when I got to the check out IT advised me my order was not eligible for free shipping or discounts being offered For President's Day sale! Excuse me??? What kind of scam is this! Never again! You don't deserve any stars your company is a scam! Exactly like Walmart!”

Posted 1 year ago

“Purchased shoes I never received. Can't contact anyone, just get auto reply with offer of discounts. PayPal says the company gave them proof of delivery, so no refund from them. Asked PayPal to send me the proof of delivery they received from company. Should have read reviews first. Sorry I trusted Paypal to vet the vendors they service. At least they don't have my credit card info. WHAT A SCAM!”

Posted 1 year ago

“DO NOT BUY. These are NOT reputable shoes made by a reputable company. I found them by doing a Google search for "waterproof boots". The cheap price enticed me. I know better than that. What a mistake. Now I'm stuck w a pair of very poorly made boots, of poor material. They're a tad short in the toe, and I bought the size I typically buy in boots. They have NO arch support to speak of. The sole feels like a piece of cardboard between my feet and the ground. It took 16 days to get them. They came from China. I did not know that. I never would have purchased them had I known they were coming from China. It makes no sense to return them. I would end up wasting more than the $50 I already wasted. I could have used that on a real pair of shoes. Lesson learned. Won't happen again.”

Posted 1 year ago

“This company says on their site that your order will be shipped out in 48 hrs from the time it's placed. Well, that was 5 weeks ago & l still didn't get my sneakers. These shoes come from China & are shipped to a distribution center in NJ. l wish l would have looked into that before ordering. I was hornswoggled by their site saying items ship out in 48 hrs assuming it was state side. My fault for not reading reviews first.”

Posted 2 years ago

“Only one shoe made it out of the box. A 120 some dollar shoe, and you can tell they were made in China. Incredibly cheap quality, crappy plastic arch support, and the insoles we just the worst. We sent them back the same day. If we are going to pay that kind of money, we'll go pay for a pair of Brooks, New Balance, Sketchers, or something else well made from the Good Feet Store. We feel duped by the ad, and the last time we'll buy something like this without being able to look at it first.”

Posted 2 years ago

“My sister ordered a pair of orthofeet shoes for me. I have neuropathy and I have constant pain. I cannot find a pair of shoes that feel good on my feet. She thought these might be good for me. She ordered them. She received an email for when they would be delivered. When we got them, I found them to be a bit too small. She sent them back. I believe this was in May. We have received neither the replacement shoes, nor a refund. Their reps insist that they delivered the replacement pair. This is a lie. There has been no email informing of any delivery nor have we received the shoes. Someone is doing something wrong, and illegal at this company. My sister has been cheated out of her money and we still have no shoes. I would never trust this company again. I just want my shoes or my sisters money refunded. Rip off company in my opinion.”

Posted 3 years ago

“Purchased 2 pairs of shoes, called after 5 days still haven't ship, agent was was rude, impolite. Find out Made from China materials. Don't know yet how good the shoes are but the bad customer service put me off, will never buy from them again.”

Posted 11 months ago

“worst service possible!!!! They advertised a discount to "automatically apply." Then didn't apply it. When called customer service, they said, "We believe we charged you the right amount." As for the advertisement, "I think the price must have included the discount." IT DIDN'T. THEY WOULDN'T MAKE GOOD ON IT. ARROGANT!!!!!!! So horrible to deal with”

Posted 1 year ago

“Made in China, shipped from China, and return’s have to go back to China!! Had my money for three weeks before shipped. Wearing shoes like pounding hard wet sand in bare feet. No shock absorption. No promised insole.”

Posted 1 year ago

“I received the shoes but they were not the size I ordered and now it they are making it hard for me to return. The shoes I received also smell very chemical not sure if I want to reorder in my size even if I do eventually get a refund. Oh and buy the way you have to pay for them to be shipped back. Another Instagram scam.”

Posted 1 year ago

“Never received my order and Zach in Customer Service was a rude jerk”

Posted 3 years ago

“I've been waiting for my shoes for 3 weeks now.”

Posted 3 months ago

“I ordered shoes - money deducted from my bank account. I never received the shoes. On enquiry I am told “they are not that company” . No explanation why my money went to another company when I ordered on their website.”

Posted 3 months ago

“Shoes shipped on a slow boat from China, took 2.5 months, (2 pair), neither fits, returns an issue, company offers 25% and keep the shoes. Or pay shipping to return to China(unknown). Obviously, misrepresented. If you order, receive them, and are satisfied, so be it. If you need to return, FORGET IT!”

Posted 4 months ago

“I felt like I got scammed they’re horrible shoes there’s no support I’m sorry I spent $109. I just went out and got myself a pair of Hokas so much better I will never buy from ortho feet again. Their customer service was terrible.”

Posted 8 months ago

“Horrible smell - left them outside and still smell plus heel of shoe uncomfortable- waste of money!”

Posted 8 months ago

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Orthofeet is rated 2.4 based on 105 reviews